Brocastle Manor Care Home

Brocastle, Ewenny, Bridgend CF35 5AU
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9.6 27 Reviews
  • Brocastle Manor Care Home, Bridgend
Brocastle Manor Care Home provides the highest quality of both Dementia Nursing and General Nursing care. It is located on the outskirts of both the market towns of Bridgend and Cowbridge. The home is surrounded by rolling scenic countryside and is in close proximity to junction 39 on the M4 motorway.

Brocastle opened in 2008 and provides round the clock, nursing and dementia care. The home benefits from both a bar and cinema reminiscence area. Currently, the home is developing a new sensory family multi-purpose area.

Brocastle is complimented by a dedicated experienced workforce to ensure that residents are expertly and empathetically cared for.

There are 80 places in total at the home - all of which are ensuite, and there are 5 lounges, spacious grounds and scenic views. There are plenty of activities for people who access the services to participate in, plus monthly outings.

This warm and welcoming home also prides itself on the quality of its care, promoting an ethos of dignity and respect for individuals.

There is a selection of tasty and nutritious meals, created by the home's talented chefs. Any special dietary requirements of residents are catered for.

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Care Provided by Brocastle Manor Care Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Jenkins (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brocastle Manor Care Home Reviews (27)

Total of 27, showing 1-20
9.6

Brocastle Manor Care Home has a Review Score of 9.6 (9.560) out of 10, based on 12 reviews in the last 2 years. Over all time Brocastle Manor Care Home has 27 reviews.

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  • 18
  • 9
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Date Published

27
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Review from Jeffrey R (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to receive excellent care within the home. She participates in most activities when available.

Reply from Carolann Jones, Customer Engagement Lead at Brocastle Manor Care Home

Thank you for your review. We will pass on your comments to the colleague team at Brocastle.


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Review from Francis J (Wife of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The period under review reaffirms that the performance of the unit continues to please. As this period covers the festive season, once again, "the team" performed exceptionally well and on Christmas Day, in particular, yet again "the team" excelled. The fayre was exceptional but what impressed me the
most was that, despite their "early hours in preparation", the chefs found the time to circularise the residents to see if all was ok. Well done.

Reply from Carolann Jones, Customer Engagement Lead at Brocastle Manor Care Home

Thank you for your lovely review, we are pleased that you are happy with the level of service.


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Review from Johanne S (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. All very helpful.

Reply from Carolann Jones, Customer Engagement Lead at Brocastle Manor Care Home

Thank you for your review. We will pass your comments on to the team at Brocastle.


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Review from Steven M (Brother of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied since my sister has been in the home, she seems very happy there.

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Review from Jonathan P (Godson of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was at Brocastle for 14years, she was so happy and well looked after throughout her time at the home, it truly was her home in every way. The staff quickly became her 'Brocastle family' greeting her every day with a big smile, whilst helping her to continue doing what she enjoyed and maintain
her independence for as long as possible. She was treated with care, compassion and dignity at all times by every member of staff at the home and they go above and beyond to care for the residents at all times. The staff were not only there to reassure her when she felt low but also to sing and laugh with her when there were concerts.
We were so happy with the care our relative received at the home, which was always a great reassurance for us as a family. During her last days at the home she was treated with so much love, compassion and dignity, the staff were so professional and caring at such a difficult time, something we will be forever grateful for.
Thank you team Brocastle.

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Review from Susan P (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was given a temporary place at Brocastle Manor Care Home after being transferred from the local hospital while we looked for a nursing home in the area. Once he had been there a couple of weeks, we stopped looking. The home itself is in lovely surroundings - the gardens, residents' rooms and communal
areas are very clean and well-maintained. But what really impressed us was the team at Brocastle. The staff are simply wonderful and so patient and kind - from the lovely ladies on reception, the healthcare assistants, the nurses, the cleaners and laundry staff - Dad got to know them all. Dad had a keen sense of humour and really enjoyed having a chat and a joke - he regarded them as friends.
As Dad grew increasingly frail, the home adapted to his needs and did everything to make him comfortable. We cannot thank them enough for the care they gave Dad, especially in the last few weeks. I wouldn't hesitate in recommending Brocaste.

Reply from Carolann Jones, Customer Engagement Lead at Brocastle Manor Care Home

Thank you for taking the time to write a review about Brocastle and for your kind words. We're so pleased you were happy with the care given to Dad. Your dad was such a gentleman who was adored by all. Our staff team work hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.


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Review from B O (Husband of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over 4 years and in all that time she has had excellent care from all the staff. The room she is in is small (to be expected) but adequate for her needs.

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Review from P T (Niece of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brocastle Manor Care Home has been a wonderful, welcoming home for my aunt in the last year of her life. The setting is lovely, with large and peaceful grounds, comfortable living areas, and good food that is readily available. The staff are excellent - helpful, kind, and patient, and clearly value
their residents highly.
Before coming here, my aunt had been living alone, and her physical and mental health had deteriorated hugely. Brocastle really did give her a new lease on life, with the difference noticeable almost immediately, and gave me real peace of mind that she was safe, well-cared-for, and most importantly happy during her last months.
After her final stroke, the staff were ready to welcome her back to provide her end-of-life care, and when it became clear that this wasn't possible, they made it easy for us to close out her room. They even took the time to offer their condolences and stories of happy memories of her, which was truly appreciated at such a sad time.

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Review from J E (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brocastle Manor Care Home is in a peaceful setting with relaxing surroundings. The home is purposeful so most rooms are similar size and all ensuite. There are two lounges on the ground floor, and all the residents are able to spend the majority of their time in them eating, socialising and enjoying
activities. The staff are generally very good and there is plenty of activities for residents. The food seems good.

Reply from Carolann Jones, Management Information Officer at Brocastle Manor Care Home

Thank you for your review. We will pass on your comments to the colleagues at Brocastle.


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Review from Rachel D (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brocastle Manor Care home were excellent with Dad. The team and particularly all the staff on Walnut Drive provided Dad with the specialist care he needed and treated him with dignity and respect. Dad was only at Brocastle for one month - the staff made us feel so welcome and couldn't do enough. We
highly recommend Brocastle to any other family making the difficult care decisions for their loved ones.

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Review from Lisa A (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I just like to thank all the staff for the wonderful care they provide to my mum.
I also like to thank one staff member as without her I wouldn't be able to have the video calls which I have a few times a week due to living abroad. I cannot thank you enough or say how much I appreciate this.
Finally
to all the staff I would just like on behalf of all the family to thank you for the care you provide to our mum and grandmother.

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Review from Liz B (Mother of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% happy with Brocastle Manor Care Home. The staff upstairs are wonderful taking really good care of our son with multiple sclerosis. We know what ever decision they make regarding his health is 100% fine with us. They are fantastic with him.

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Review from Ralph Anthony B (Brother of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your welcome and considerate care for my sister when we visited today. It is good to see her so well cared for. The home and staff are exemplary in the way they show patience, kindness and understanding in their dealings with the patients.

Reply from Carolann Jones, Management Information Officer. at Brocastle Manor Care Home

Thank you for your lovely comments, they will be passed onto the team at Brocastle. We are so pleased that you are happy with the way your sister is being cared for.


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Review from Elizabeth B (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents with dementia have been at Brocastle Manor Care Home for the past 14 months. Sadly, my father passed away last week. My sister and I are so grateful for the care both parents have received whilst at Brocastle. The staff are simply wonderful. Each and every member of staff have treated
my parents with kindness, respect and professionalism. Even when my parents have been at their most challenging, they have been thoughtful, patient and helpful. Each time one of them have needed medication, the staff have been extremely prompt in making sure they have received treatment from the GP and the appropriate medical support. Nothing has been too much trouble for the staff and it has been clear how well they have got to know my parents. The needs of each individual resident are catered for and the rooms are always spotless. They celebrate every occasion and there is always an enrichment activity of some sort going on. The staff are the home's biggest asset. They are remarkable.

Reply from Carolann Jones, Executive PA at Brocastle Manor Care Home

Please accept our sincere condolences on the loss of your father. Thank you for your very kind review, we are so pleased that you value the hard work and dedication that our staff put in each day. Your review has been passed on to the colleague team at Brocastle, who will greatly appreciate your words during this challenging time.


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Review from J G (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy for my husband to be at Brocastle. Most of the staff (carers), are very helpful. I find one member of staff in particular helpful at most times. I do think we should have a newsletter most months.

Reply from Carolann Jones, Executive PA at Brocastle Manor Care Home

Thank you for your lovely review. I will pass on your comments about a newsletter, as this is something that we are in the process of looking at.


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Review from A S (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is well cared for and the carers are very patient and understanding with him( He can be a bit stroppy at times). My dad is a proper gentleman normally and the carers appreciate that. He is treated with kindness and respect.

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Review from George A (Husband of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at this care home for 3.5 years. She has mixed dementia. The service she has received, has been first class. The staff can't be praised enough for their patience and care.

Reply from Carolann Jones, Executive PA at Brocastle Manor Care Home

Thank you for your lovely comments. They will be passed onto the colleague team.


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Review from P D (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience has been good. The staff have been very accommodating.

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Review from K A (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Brocastle to anyone. They are like a second family to my mum and look after her like she is their relative. The staff are very friendly and welcoming. The home is always clean and tidy. Mum's room and bedding are always clean, her clothes are clean and she is always comfortable. They
involve her in activities and do her hair and nails and she is always happy. The home is in a beautiful and quiet area, with beautiful gardens. I can't thank the home enough for all they do.

Reply from Carolann Jones, Executive PA at Brocastle Manor Care Home

Thank you for a lovely review. We will pass your comments on to the colleague team at Brocastle.


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Review from Jane F (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Brocastle for the last 3 months of her life. We had cared for her with the support of initially daily carers, and then live in carers but sadly due to her increasing needs and lack of ability to source more care ( pandemic related), we very reluctantly had no choice but to opt for a nursing
home. We had very high expectations for her care and so did this most reluctantly. As soon as Mum went in we could see that it was the best option and all her needs were completely met. Due to covid, visiting changed in nature but the staff enabled us to have as much time with Mum as possible. I live many hours away and if I wasn’t able to physically visit face time calls were arranged as often as I needed.
Her room was a good size with a spacious ensuite overlooking lovely countryside, and always spotlessly clean. The staff were cheerful but gentle and kind. The little things, like finding her favourite youtube channel, made such a difference. Thank you all so very much.

Reply from Linda Jenkins, Manager at Brocastle Manor Care Home

Thank you so much for your kind words, your mother will always be part of our Brocastle family. Best Wishes, Linda


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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Brocastle Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Brocastle Manor Care Home is calculated as follows: ( (116 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Brocastle Manor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Meet the Team (8)

Linda

Linda Jenkins

Job Title: Home Manager

Joined: 2008

Linda has been working alongside Hafod for many years whilst she was employed by Cardiff Council. In 2008 Linda then joined Hafod where she has gone carried out various roles.


Linda has gained her QCF Level 5 in Health and Social Care.


Amanda

Amanda Davis

Job Title: Clinical Lead Nurse

Joined: 2013

My name is Amanda Davis I am the clinical lead nurse in the dementia care community at Brocastle Manor. I have worked at Brocastle for 9.5 years, the last seven of those has been in the role of Clinical Lead Nurse.


I am passionate about making a difference for people living with dementia, however small the outcome achieved. In my role I am lucky to have the opportunity to build relationships with the families of those we care for learning about their lives they lived and the adventures they had, this helps us all to enhance their lives.


Clara

Clara Kasvosve

Job Title: Nurse

Joined: 2019

My name is Clara Kasvosve and I am married and a mum of three beautiful children. I did my nurse training in Birmingham and I have been a registered Mental health nurse for over 13 years. I have worked in a variety of setting including secure units with challenging behaviour, management role and to Dementia care settings.


I had been working at Brocastle initially for 3 years as an agency nurse. I became permanent with the Home from July 2021. The home has such great people in all the departments, the level of professionalism and the level of care I have seen has been exemplary. We did face our challenges through the Covid pandemic, but the staff worked together as a team to deliver care to our residents. The effects of covid has impacted on all of us, but staff do support each other and continue to deliver the best care to the residents.


Kelly

Kelly Davies

Job Title: Nursing Care Assistant

Joined: 2019

My name is Kelly Davies, I am a mother of two beautiful children and I have been working as a care assistant at Brocastle since July 2019. I love working here as I feel part of a big family and love looking after all our lovely residents, seeing them all laugh and smile every shift I’m it fills me with joy.


Gill

Gill Watson

Job Title: Financial Administrator

Joined: 2016

My name is Gillian Watson, I have been the Financial Administrator at Brocastle since March 2016.


What I love most about being at Brocastle is the sense of being part of a big family. Everyone looks out for everyone else, and we all work together as part of that team. That became apparent in the pandemic when we all swapped roles and did everything we could, to ensure that the residents were all well looked after and safe.
I had never worked in the care sector as such when I started at Brocastle, but I had worked at Colchester Hospital, so was working in the NHS for about 2 years. It was definitely an eye opener coming to Brocastle, but I grew to love it and the residents and staff and really enjoy working here.


Gail

Gail Morris

Job Title: Head Cook

Joined: 2016

Hi, my name is Gail and I am the Head Cook at Brocastle.


I have one grown-up son and two darling grandchildren whom I love spending time with.


I have worked at Brocastle since June 2016, however, I have been in the catering trade for 30 years +


I enjoy working to Brocastle preparing good quality tasty meals and providing any dietary requirements for our residents. I love when I get positive feedback.


Ceri

Ceri Powell

Job Title: Activities Organiser

Joined: 2009

Hello, I’m Ceri Powell one of the activity organisers at Brocastle Manor and I have worked here for over 12 years. Before coming here I held the same position at Southerndown Home for the Blind and Elderly for 11 years.


Planning activities for our residents to enjoy is a job which is always interesting and rewarding, it is always nice to see the smiles at the end of one of our activity sessions. A stimulating varied and fun activities programme has always been a priority at Brocastle and I enjoy looking for new ways to achieve this with the help of the dedicated team I work with.


The last two years have been challenging and to see the hard work and dedication of all the staff at Brocastle has been truly inspiring, and by all working together we have continued to put our residents needs first and to make a difference, I have learned many new ways to help residents to keep in touch with families using technology, with only a few mishaps!


In my spare time, I love spending time with my family, traveling, listening to music and going out for meals with friends.


Debbie

Debbie Dicks

Job Title: Activities Coordinator

Joined: 2020

Hi my name is Debbie Dicks I am one of the activities organisers at Brocastle.


I have been working here for two years. I have been married for 36 years and have two children. I enjoy my job. I enjoy getting people motivated and most of all I like to work with a good team. I feel that working at Brocastle has been an achievement as I have never done anything like this before, and I get great satisfaction out of making people smile and doing different activities. music and singing gets most of our residents happily participating. We also have facetime’s with our resident's family of which are in America.


Frequently Asked Questions about Brocastle Manor Care Home

What types of Care is Brocastle Manor Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brocastle Manor Care Home provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Brocastle Manor Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Brocastle Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brocastle Manor Care Home to the centre of Bridgend?

2.4 mile(s) as the crow flies, distance by road may be significantly further.