Brocastle Manor Care Home

Brocastle, Ewenny, Bridgend CF35 5AU
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9.6 27 Reviews
  • Brocastle Manor Care Home, Bridgend
Brocastle Manor Care Home provides the highest quality of both Dementia Nursing and General Nursing care. It is located on the outskirts of both the market towns of Bridgend and Cowbridge. The home is surrounded by rolling scenic countryside and is in close proximity to junction 39 on the M4 motorway.

Brocastle opened in 2008 and provides round the clock, nursing and dementia care. The home benefits from both a bar and cinema reminiscence area. Currently, the home is developing a new sensory family multi-purpose area.

Brocastle is complimented by a dedicated experienced workforce to ensure that residents are expertly and empathetically cared for.

There are 80 places in total at the home - all of which are ensuite, and there are 5 lounges, spacious grounds and scenic views. There are plenty of activities for people who access the services to participate in, plus monthly outings.

This warm and welcoming home also prides itself on the quality of its care, promoting an ethos of dignity and respect for individuals.

There is a selection of tasty and nutritious meals, created by the home's talented chefs. Any special dietary requirements of residents are catered for.

Care Provided by Brocastle Manor Care Home

  • Type of Service
  • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Jenkins (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brocastle Manor Care Home Reviews (27)

Total of 27, showing 21-27
9.6

Brocastle Manor Care Home has a Review Score of 9.6 (9.560) out of 10, based on 12 reviews in the last 2 years. Over all time Brocastle Manor Care Home has 27 reviews.

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  • 18
  • 9
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Date Published

27
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Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Brocastle for just over a year before he passed away. During that time he was treated with incredible care and kindness. When a member of your family joins Brocastle, the home becomes your home and the staff become your family. We can't thank them enough for their support to us
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Overall Experience  Overall Experience 5.0 out of 5

Several years ago we selected Brocastle Manor for my father who was suffering advanced Alzheimers. His condition left him without any ability to communicate or any ability to care for himself, and so he needed advanced care that we simply could not provide at home. Initially, we were understandably
nervous about placing Dad in a home. However, those initial concerns could not have been more misguided. The people at Brocastle Manor have been the most wonderful, caring and loving family we could have wished for.
Dad passed away very recently, and we can confirm that everyone from the management team, to the nurses, to the carers, the cleaners and backstage support teams have all been unbelievably wonderful, thoughtful and caring throughout his time at the home. Some of the loveliest people you could ever wish to bring into your loved one's life. Dad's medical condition was torturous, but the care and joy provided by the team at Brocastle Manor was wonderful. Thank you so much.

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Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Brocastle Manor at the start of September. He passed away sadly afte only a few short weeks. The care staff and nursing staff were attentive and compassionate towards my father and the family. They made a very difficult situation much easier to bear.

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Overall Experience  Overall Experience 4.0 out of 5

Following a lengthy stay in hospital, my mother was accepted to Brocastle Manor Care Centre. My mum had multiple comorbidities and additionally insulin dependent. My mum settled into the home straight away, the healthcare staff were amazing, they treated mum as though she was one of their own family
members. They welcomed me when I want to support mum at mealtimes and always treated her with care and dignity. I cannot thank them enough especially the nurse and healthcare staff.

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Overall Experience  Overall Experience 4.0 out of 5

Four times this month my wife's dinner was cold.

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Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mum died on the 7th March 2018. She was at Brocastle Manor only for a few months but we couldn't have wished for a better nursing home. We know our mum died in the best place. The staff are truly amazing, caring people. Always there when needed. Conversations with the residents are not patronizing,
they speak to the dementia patients like non-dementia people would be spoken to. Mam's final hours had constant monitoring by the staff when us family were not there.
Thank you all so so much for the care and true love my love experienced while being at Brocastle Manor.

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Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for nine years and my father before her. One of their greatest strengths is the quality of their staff, who are wonderful - cheerful, caring and ensuring my mother was very well looked after. They obviously value their residents as individuals and build a good relationship with
them. This applies not only to the carers and nursing staff, but the support staff as well.


Visiting my mother I was always greeted with smiles and made welcome. The staff always made time to answer any questions and were very supportive to me as well as my mother. The number of staff dedicated to activities has increased during my mother's stay which allows for more one-to-one social interaction as well as group activities and entertainment. Also, the Home is creating some interesting themed areas for the benefit of residents and I understand more projects are planned. I would not hesitate to recommend Brocastle Manor to anyone requiring nursing or full-time care.


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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Brocastle Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Brocastle Manor Care Home is calculated as follows: ( (116 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Brocastle Manor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (8)

Linda

Linda Jenkins

Job Title: Home Manager

Joined: 2008

Linda has been working alongside Hafod for many years whilst she was employed by Cardiff Council. In 2008 Linda then joined Hafod where she has gone carried out various roles.


Linda has gained her QCF Level 5 in Health and Social Care.


Amanda

Amanda Davis

Job Title: Clinical Lead Nurse

Joined: 2013

My name is Amanda Davis I am the clinical lead nurse in the dementia care community at Brocastle Manor. I have worked at Brocastle for 9.5 years, the last seven of those has been in the role of Clinical Lead Nurse.


I am passionate about making a difference for people living with dementia, however small the outcome achieved. In my role I am lucky to have the opportunity to build relationships with the families of those we care for learning about their lives they lived and the adventures they had, this helps us all to enhance their lives.


Clara

Clara Kasvosve

Job Title: Nurse

Joined: 2019

My name is Clara Kasvosve and I am married and a mum of three beautiful children. I did my nurse training in Birmingham and I have been a registered Mental health nurse for over 13 years. I have worked in a variety of setting including secure units with challenging behaviour, management role and to Dementia care settings.


I had been working at Brocastle initially for 3 years as an agency nurse. I became permanent with the Home from July 2021. The home has such great people in all the departments, the level of professionalism and the level of care I have seen has been exemplary. We did face our challenges through the Covid pandemic, but the staff worked together as a team to deliver care to our residents. The effects of covid has impacted on all of us, but staff do support each other and continue to deliver the best care to the residents.


Kelly

Kelly Davies

Job Title: Nursing Care Assistant

Joined: 2019

My name is Kelly Davies, I am a mother of two beautiful children and I have been working as a care assistant at Brocastle since July 2019. I love working here as I feel part of a big family and love looking after all our lovely residents, seeing them all laugh and smile every shift I’m it fills me with joy.


Gill

Gill Watson

Job Title: Financial Administrator

Joined: 2016

My name is Gillian Watson, I have been the Financial Administrator at Brocastle since March 2016.


What I love most about being at Brocastle is the sense of being part of a big family. Everyone looks out for everyone else, and we all work together as part of that team. That became apparent in the pandemic when we all swapped roles and did everything we could, to ensure that the residents were all well looked after and safe.
I had never worked in the care sector as such when I started at Brocastle, but I had worked at Colchester Hospital, so was working in the NHS for about 2 years. It was definitely an eye opener coming to Brocastle, but I grew to love it and the residents and staff and really enjoy working here.


Gail

Gail Morris

Job Title: Head Cook

Joined: 2016

Hi, my name is Gail and I am the Head Cook at Brocastle.


I have one grown-up son and two darling grandchildren whom I love spending time with.


I have worked at Brocastle since June 2016, however, I have been in the catering trade for 30 years +


I enjoy working to Brocastle preparing good quality tasty meals and providing any dietary requirements for our residents. I love when I get positive feedback.


Ceri

Ceri Powell

Job Title: Activities Organiser

Joined: 2009

Hello, I’m Ceri Powell one of the activity organisers at Brocastle Manor and I have worked here for over 12 years. Before coming here I held the same position at Southerndown Home for the Blind and Elderly for 11 years.


Planning activities for our residents to enjoy is a job which is always interesting and rewarding, it is always nice to see the smiles at the end of one of our activity sessions. A stimulating varied and fun activities programme has always been a priority at Brocastle and I enjoy looking for new ways to achieve this with the help of the dedicated team I work with.


The last two years have been challenging and to see the hard work and dedication of all the staff at Brocastle has been truly inspiring, and by all working together we have continued to put our residents needs first and to make a difference, I have learned many new ways to help residents to keep in touch with families using technology, with only a few mishaps!


In my spare time, I love spending time with my family, traveling, listening to music and going out for meals with friends.


Debbie

Debbie Dicks

Job Title: Activities Coordinator

Joined: 2020

Hi my name is Debbie Dicks I am one of the activities organisers at Brocastle.


I have been working here for two years. I have been married for 36 years and have two children. I enjoy my job. I enjoy getting people motivated and most of all I like to work with a good team. I feel that working at Brocastle has been an achievement as I have never done anything like this before, and I get great satisfaction out of making people smile and doing different activities. music and singing gets most of our residents happily participating. We also have facetime’s with our resident's family of which are in America.