Bryn Celyn

Bryn Celyn, Maesteg Park, Maesteg CF34 9LS
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9.8 96 Reviews
  • Bryn Celyn, Maesteg
Bryn Celyn is a popular, purpose-built care home in Maesteg, proving the highest standards of residential and nursing care.

The home is tastefully decorated to create a warm and homely environment for the residents, while the compassionate care team provide the highest standard of relationship-centred care.

Outside, the home has a beautiful interactive garden which is designed to encourage residents to continue to live an active and independent lifestyle.

The 'good life' garden features an outdoor cooking station, vegetable patch, greenhouse, and even the home's very own pet chickens.

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Care Provided by Bryn Celyn

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lesley Mason (Group Operations Manager)
  • Admission Criteria
    • No Smokers
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 2

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bryn Celyn Reviews (96)

Total of 96, showing 21-40
9.8

Bryn Celyn has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years. Over all time Bryn Celyn has 96 reviews.

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Review from G T (Granddaughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grampa has settled in quickly at Bryn Celyn. The team have an excellent relationship with him. He is always clean and tidy and happy when I visit.

Reply from Nicki Hockly, Manager at Bryn Celyn

Thank you so much for your kind review. I am glad your grampa is settled! Best wishes.


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Review from Nicola B (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident Bryn Celyn Care Home from May 2020 to January 2023 when she passed away. My mother went into the home during the first COVID-19 lockdown, however, staff at Bryn Celyn organised as many outside visits at possible, in line with the laws so that we could still connect with our
loved ones. They were brilliant at keeping me up to date with any lockdowns and when they were being lifted so that we could visit again. The staff even arranged video chats for us when we were unable to visit due to the home being on lockdown.
My mother suffered with dementia, but during her stay in Bryn Celyn we saw her mood lift and she was always very happy there. Both the nursing care, social care and activities at Bryn Celyn are second to none. Both the private rooms and communal areas were spotless at all times. My whole family will always be grateful to Bryn Celyn, as we could go to bed at night knowing that my mother was in the best possible care. Thank You.

Reply from Nicki Hockly, Manager at Bryn Celyn

Thank you so much for leaving this review, it was a pleasure to look after Mam and I am glad we brought such reassurance to you and your family. Best wishes.


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Review from Angela G (Daughter-in-law of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab care, fab home. Wonderful staff. Mam has received the most fab care and has engaged in fantastic activities. Mam is constantly smiling. Credit to Bryn Celyn Care Home on doing a fantastic job.

Reply from Nicki Hockly, Manager at Bryn Celyn

Thank you so much for your kind review. I have shared your feedback with the team. Kind regards.


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Review from G E (Nephew of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were very good. We were greeted at the front door and the staff are very friendly and helpful. The communal areas look very clean and tidy. The bedroom was spacious and comfortable.

Reply from Nicki Hockly, Manager at Bryn Celyn

Many thanks for taking the time to leave a review. We appreciate your feedback. Best wishes.


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Review from K L (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care Mam is receiving. She is feeling and looking good, even though she is suffering with dementia and terminal cancer. The staff couldn't be more pleasant or nicer towards her.

Reply from Nicki Hockly, Manager at Bryn Celyn

Many thanks for your review. Your review has been shared with the team, who are grateful for your kind feedback. Many thanks.


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Review from R T (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Nicki Hockly, Manager at Bryn Celyn

Thank you for taking the time to leave a review. We appreciate your feedback and this is shared with our team.
Best wishes.


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Review from E T (Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Reply from Nicki Hockly, Manager at Bryn Celyn

Many thanks for taking the time to leave a review for Bryn Celyn, if there is anything you feel we could do to improve our service please just let us know. Best wishes.


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Review from Julie T (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn is absolutely outstanding, my mother has been there nearly 3 years now and the care is exceptional. They treat her as family and I never have to worry about her. I visit every day and I see the care first hand and have got to know patients and staff. I cannot praise them enough. Never left
alone or feeling lonely, the patients have a full life here, looking forward to their special Christmas now. Brilliant care home. The best decision we made as a family.

Reply from Nicki Hockly, Manager at Bryn Celyn

Julie, thank you so much for your kind words. It is a pleasure to look after Mum and to see your daily smile!


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Review from David H (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved into Bryn Celyn, and our experience as a family has been exceptional. Welcomed by all the staff and, in particular, the care home manager and her team. The staff have enabled my dad to transition from his home into his new environment to make him feel at home. There was a greeting
card welcoming him, labelling all his clothes, a TV put up on the wall, allowing children/god to visit and help my dad to settle. The new environment and stimulation he is getting have lightened his mood and are having a positive impact.

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Review from J J (Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started living here on 10th April 2023. I think it is a wonderful place. I know that I shall be happy here.

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Review from Allan R (Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers very helpful, always on the case. Cleaners are constantly busy, rooms and halls immaculate. Windows cleaned regular, toilets and equipment are regularly checked. Bedding changed daily or when requested.

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Review from M L (Friend of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant visit. My friend seems to be settled and comfortable and relaxed. She has all her needs taken care of.

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Review from John R (Brother of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn is of a high standard. Care for residents is paramount, which is due to the excellent caring staff. Eight years ago my mother-in-law was a resident at Bryn Celyn, the standards were high then! I can safely say they are the same now with my brother being a resident. I recommend this care home
to everyone that needs a residential care home. Keep up the fantastic work. Many thanks for all the care and attention you give to all residents.

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Review from Jayne O (Daughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is happy. Mam is well cared for and I can't thank the staff enough. Staff are very kind, caring and thoughtful. Thank you.

Reply from Nicki Hockly, General manager at Bryn Celyn

Many thanks for your kind review. I am really pleased Mam is happy.


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Review from A O (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother receives here.

Reply from Nicki Hockly, General manager at Bryn Celyn

Thank you for taking the time to review Bryn Celyn, I am glad you are pleased with the service.


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Review from J F (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, friendly, helpful and loving staff.

Reply from Nicki Hockly, General manager at Bryn Celyn

Many thanks for your review, I have shared this with the team.


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Review from Jason F (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with everything and all of the staff are very nice and welcoming. My dad seems very happy here and safe and well looked after.

Reply from Nicki Davies, General manager at Bryn Celyn

Many thanks for your kind review, I am glad Dad is happy with us. Best wishes.


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Review from Lesley T (Friend of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place my friend is really happy here. All care homes should be like this (fantastic).

Reply from Nicki Hockly, General manager at Bryn Celyn

Thank you so much for your kind review, our team works hard to ensure those living at Bryn Celyn are happy. I have shared your comment with the team.


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Review from Sarah W (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference in my dad's health and temperament is unbelievable. We were discussing end-of-life care when he arrived in June now, 4 months later, he is thriving, happy, engaged and settled. This is all a result of the fabulous one-to-one care and attention provided by all the team at Bryn Celyn. Fantastic
care is provided by all departments, every single day of the week.

Reply from Nicki Hockly, General manager at Bryn Celyn

Many thanks for your lovely review, I am so glad Dad's health has improved and your experience at Bryn Celyn has been such a positive one. I have shared your review with the team.


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Review from Lynne P (Friend of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are ready to help you with anything. Polite and caring. A member of staff in the office is very kind and helpful. All the staff are amazing and doing a fantastic job.

Reply from Nicki Hockly, General manager at Bryn Celyn

Thank you for your kind review. We are pleased to hear your experience has been positive and the team are so helpful. Your feedback has been shared with the team.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Bryn Celyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Bryn Celyn is calculated as follows: ( (313 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 393 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bryn Celyn is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (2)

Nicki

Nicki Williams

Job Title: General Manager

Joined: 2020

Hello, I am the General Manager at Bryn Celyn Care Home. I have over 16 years of experience working within care homes. I am a Registered General Nurse with a Level 5 Diploma in Leadership and Management and I have recently become a Nursing Workforce Standards Champion with the Royal College of Nursing.


I love my role and I am passionate about delivering high-quality, individualised care within our beautiful, homely surroundings. We have a great team here at Bryn Celyn and as a small community, we offer a lot of fun and energy making us that little bit unique.


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Sadie Hunt

Job Title: Deputy Manager

Joined: 2023

Hi, I joined the team in 2023. I am the Clinical Deputy Manager and a Registered General Nurse.


I have an extensive background in care home nursing and clinical development.