Bryn Celyn

Bryn Celyn, Maesteg Park, Maesteg CF34 9LS
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9.8 96 Reviews
  • Bryn Celyn, Maesteg
Bryn Celyn is a popular, purpose-built care home in Maesteg, proving the highest standards of residential and nursing care.

The home is tastefully decorated to create a warm and homely environment for the residents, while the compassionate care team provide the highest standard of relationship-centred care.

Outside, the home has a beautiful interactive garden which is designed to encourage residents to continue to live an active and independent lifestyle.

The 'good life' garden features an outdoor cooking station, vegetable patch, greenhouse, and even the home's very own pet chickens.

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Care Provided by Bryn Celyn

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lesley Mason (Group Operations Manager)
  • Admission Criteria
    • No Smokers
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 2

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bryn Celyn Reviews (96)

Total of 96, showing 41-60
9.8

Bryn Celyn has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years. Over all time Bryn Celyn has 96 reviews.

Overall Experience

  • 82
  • 13
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Date Published

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Review from Gareth B (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, my visit to see my mother went very well. The staff are always friendly and professional and also try to be very accommodating. The building is very clean and tidy, inside and out. Overall, the experience is always very good and hassle-free. Well done to all of you.

Reply from Nicki Hockly, General manager at Bryn Celyn

Thank you so much for taking the time to leave this review. We are so glad you hear your visits go well and you have a good experience at Bryn Celyn. Your review has been shared with the team.


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Review from A R (Friend of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bryn Celyn to be a very friendly place. Very clean and the staff are more than helpful. Nothing is too much trouble. Every resident is treated with respect and dignity.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your kind review - I have shared this with the team who are always grateful for such positive feedback.


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Review from Huw H (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother's been a resident of Bryn Celyn, my family and I have been very satisfied and relieved at the level of care she's received. Every member of staff has been very helpful, attentive and caring, which has dispelled any doubts or concerns I may have had. Particular gratitude is due to the
nursing staff, three in particular and I must make mention of the general manager who has been so obliging, welcoming, helpful and professional. In summation, the level of care has surpassed our expectations, for which my family and I are extremely grateful. Thank you all!

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you so much for your kind review, I have shared this with the team. We love what we do and it is great to receive this recognition. Thank you.


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Review from A L (Cousin of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in Bryn Celyn, I know the dedication the staff have with the residents (I don't like the term service user). This is their home, so to me, this is their residence. Every effort is made to ensure the residents are cared for, both mind, body and spiritual. Regular events and celebrations
keep them in touch with the world outside.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for taking the time to review Bryn Celyn, we appreciate your feedback and the support. I have shared your feedback with the team- we all enjoy the regular events and celebrations!!


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Review from Joan L (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come from Port Talbot, so I have made new friends in Maesteg. Everyone is great and the staff. We had a great day on Sunday for the Queen's Jubilee. Nice food and two smashing singers. The gardens are fine and I have got a tree planted for my son, he has died. I am happy here.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your lovely review. I am so pleased your experience is positive and we all enjoyed the Queen's Jubilee. I have shared your review with the team!


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Review from A R (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a respite resident since the end of May. We are absolutely delighted with his treatment and care. The staff and management are fantastic. Well done to all. I would recommend to anyone.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for taking the time to review Bryn Celyn. It is a pleasure to care for Dad and we are pleased your experience has been so positive.


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Review from J H (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is very good, flexible menus etc. The staff are very caring, but often short-staffed. The activities are good, but often geared towards female residents. Top-up fee far too expensive and questions to administration team not answered.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for taking the time to review Bryn Celyn. We welcome all feedback. Please contact me anytime if you have questions. I am happy to discuss and support.


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Review from Julie C (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is fantastic. My mother is involved in plenty of activities, along with the rest of the residents. The staff are very kind and caring and do a very good job. The residents health is a prime priority. Testing and masks are in place to ensure their safety.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your kind review. I am glad Mum is enjoying the activities at Bryn Celyn. I have passed your feedback to the team looking after Mum.


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Review from Phil J (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was treated with respect and dignity during her stay. The staff were keen to discuss my sister's needs and always showed concern for her welfare. I found the staff helpful on each occasion I visited.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your kind review, I have shared this with the team. I am glad your experience was so positive during your sister's stay.


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Review from Gary D (Nephew of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean and well-maintained home. Staff all very friendly and approachable. Plenty of activities to keep residents occupied. As family members, you are always made to feel very welcome.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your kind review. We have shared your feedback with the team at Bryn Celyn.


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Review from S G (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn clearly demonstrates how an organisation relies on the quality of its staff. Happy staff equals happy residents. The warm and caring atmosphere creates a welcoming relaxed and homely environment for residents, visitors and staff alike. Catering to individual requirements with dignity and
empathy. The disruption of these unprecedented times has been well managed. Plenty of activities and entertainment are highly recommended. The true meaning of a "home".

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you so much for your kind review, we continue to work hard during these difficult times to support our residents and families. I have shared your review with the team.


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Review from Beatrice J (Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living at Bryn Celyn I have renewed friendships with people who I went to school besides making new friends.
I appreciate the kindness and help of the team who do so well to look after us.
The food is always to a high standard, we are never too likely to lose weight here.
We haven’t got the
worry of everyday living.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your kind review, I am glad your experience has been so good living in Bryn Celyn. I will share your review with the team.


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Review from Anne Shirley D (Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at the home.
The food is excellent and is at a very high standard.
There are a good variety of activities that they offer, and most of the time I do attend.
The housekeeping and laundry are excellent.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for taking the time to review us and for your kind words, your review has been shared with the team who always appreciate the recognition.


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Review from Harry E (Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have come to the home I had no idea about the running of the home but the staff are so obliging it only took hours and not days to find out how the system works that’s because the help is always there.
The home is run so well and everybody has got time for you, considering they are so busy.

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you for your kind review, the team work hard to make everyone's experience a great one and I am glad we have been able to do this for you. I will share your review with the team.


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Review from Christopher E (Respite Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very nice residential home. The staff are friendly and professional and outstandingly caring. The food is of 5 star hotel standard and the room was very comfortable. I would recommend Bryn Celyn for respite care and residential accommodation. Congratulations to all members of staff for making
my stay a happy one and hope to see you all again.

Reply from Nicki Davies, General manager at Bryn Celyn

Many thanks for your kind review, it was a pleasure to look after you and we would love to welcome you back anytime. Stay Safe.


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Review from R C (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear dad has been poorly recently as a result he has spent the last few weeks at Bryn Celyn care home. Whilst there he has received exemplary care from the wonderful staff. They are all fantastic and dad returned home this week. I would like to record here my sincere thanks to every one of the managers,
professional carers and the catering staff. Dad has made a remarkable recovery. You are amazing!

Reply from Nicki Davies, General manager at Bryn Celyn

Thank you so much for your kind review, it was a pleasure to look after dad and we hope he is keeping well!


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Review from C W (Granddaughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care is given. Heartbreaking decision made much easier. All needs attended to. Home away from home. The staff are excellent and supportive, any worries are sorted easily and efficiently.

Reply from Nicki Davies, General Manager at Bryn Celyn

Many thanks for your kind review, we are glad your experience has been so good. I have shared this feedback with the team. Take Care


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Review from Jayne E (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very well cared for since coming in December 2019. I have been very pleased with her care throughout Covid. I have been grateful for all the care and love given to my mum by the fantastic staff. Communication has been excellent - regular emails and always willing to talk at any time.

Reply from Nicki Davies, General Manager at Bryn Celyn

Many thanks for your kind review, we are pleased that despite the pandemic your experience has been a good one and communication has been excellent. Your feedback has been shared with the team. Stay Safe


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Review from S T (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother was recently taken very ill and after a short spell in hospital, she was moved to Bryn Celyn care home.
The service has been outstanding both in terms of arranging her transfer and the care she has received since. The staff have been really nice, helpful and supportive, the food
is excellent and the home itself is very pleasant and airy. Overall outstanding.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you for your review, we are glad that we could support you so well during this difficult time. Take care and continue to stay safe


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Review from C J (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Bryn Celyn has been one of great satisfaction in every aspect. The staff were all friendly and very caring. The cleanliness was excellent. The food was of a high standard with several choices at each mealtime. The efficiency with which Bryn Celyn is run is most impressive and I would
recommend it to anyone who needed care for a loved one.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you so much for your kind review, it was a pleasure to support both you and your husband during his stay. Stay Safe.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Bryn Celyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Bryn Celyn is calculated as follows: ( (313 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 393 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bryn Celyn is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (2)

Nicki

Nicki Williams

Job Title: General Manager

Joined: 2020

Hello, I am the General Manager at Bryn Celyn Care Home. I have over 16 years of experience working within care homes. I am a Registered General Nurse with a Level 5 Diploma in Leadership and Management and I have recently become a Nursing Workforce Standards Champion with the Royal College of Nursing.


I love my role and I am passionate about delivering high-quality, individualised care within our beautiful, homely surroundings. We have a great team here at Bryn Celyn and as a small community, we offer a lot of fun and energy making us that little bit unique.


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Sadie Hunt

Job Title: Deputy Manager

Joined: 2023

Hi, I joined the team in 2023. I am the Clinical Deputy Manager and a Registered General Nurse.


I have an extensive background in care home nursing and clinical development.