Bryn Celyn

Bryn Celyn, Maesteg Park, Maesteg CF34 9LS
Submit a Review
9.8 96 Reviews
  • Bryn Celyn, Maesteg
Bryn Celyn is a popular, purpose-built care home in Maesteg, proving the highest standards of residential and nursing care.

The home is tastefully decorated to create a warm and homely environment for the residents, while the compassionate care team provide the highest standard of relationship-centred care.

Outside, the home has a beautiful interactive garden which is designed to encourage residents to continue to live an active and independent lifestyle.

The 'good life' garden features an outdoor cooking station, vegetable patch, greenhouse, and even the home's very own pet chickens.

Show Bryn Celyn on the Map

Care Provided by Bryn Celyn

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lesley Mason (Group Operations Manager)
  • Admission Criteria
    • No Smokers
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 2

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bryn Celyn Reviews (96)

Total of 96, showing 61-80
9.8

Bryn Celyn has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years. Over all time Bryn Celyn has 96 reviews.

Overall Experience

  • 82
  • 13
  • 1
  • 0
  • 0

Date Published

96
12
17
33
63

Review from Megan E (Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved in just before lockdown and I couldn’t have asked for better it is so good and everything is up to date. I had a surprise and I am more than happy here. At home, I had loads of friends and I came to Bryn Celyn and I have made wonderful friends and the team are great to me. January was a very
special time for me and I had a really special Birthday and this care home went above and beyond and made great memories for me and my family.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you for your kind message, I will ensure it is shared with the team. We are so glad to hear your experience at Bryn Celyn has been so good and you are surrounded by great friends and a great team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the hardworking, caring staff at Bryn Celyn. The care and compassion they show are second to none. My dad has been there for 3 and a half years, the staff are part of our family and they treat us the same. We can never thank the staff enough for the way they have cared
for dad during this awful pandemic, it gives me comfort knowing he's cared for by such caring people. Dad enjoys his food there and there is a very high standard of cleanliness. These carers are angels in disguise. Highly recommend.

Reply from Nicki Davies, General Manager at Bryn Celyn

Many thanks for taking the time to review Bryn Celyn, I have shared your kind comments with the team who really appreciate the recognition. We are so pleased to see how positive your experience with us has been. We look forward to seeing you when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for about eighteen months and I have found the staff at the home to be caring, compassionate and professional. Any concerns I have had have usually been dealt with promptly despite some staff shortages. I am able to undertake a good variety of activities along with the good friends
that I have been fortunate to make here. We have a wonderfully efficient laundry service and the meals here are varied and of a good standard. I am enjoying it here.

Reply from Nicki Davies, General Manager at Bryn Celyn

Many thanks for your review, I am glad you are having such a good experience here with us at Bryn Celyn, I have shared this with the team who really appreciate the recognition. Stay Safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David T (Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I get on with the team at Bryn Celyn, we mostly have a laugh. I don’t always like the food but I have always been fussy, they do their best. I’m happy living here, I like my room and have all of my personal things close to me.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you for your review, we appreciate all feedback. I am glad you like your room and your personal things are with you. Please let our team know if there is anything we can do to improve your dining experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda W (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia. This is her 4th year at Bryn Celyn care home. She is extremely well looked after by all the staff. The staff work tremendously hard and are a credit to Hallmark particularly during this awful year. They should not only be applauded but compensated for the extra hard work and
long hours they have contributed to ensure a safe environment.
Well done all at Bryn Celyn!

Reply from Nicki Davies, General Manager at Bryn Celyn

Many Thanks for your kind review, I have shared this amongst the team. The support from families and friends has been fantastic throughout the year. We look forward to seeing you all again when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz R (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn is well kept. The staff are organized and friendly and always go out of their way to support the residents as well as their families. I live in the US so even before lockdowns and social distancing, the team at Bryn Celyn were great in supporting regular video catch-ups with my mom and keeping
us connected. They take care of the little things as well as the big.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa C (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Bryn Celyn for two and a half years now and she is so settled there. The staff have looked after her through some extreme circumstances, including pneumonia, TIA's and Covid. It's thanks to them that my mother is still here. I feel part of the Bryn Celyn extended family
and have always had a great welcome by all the staff and management when I visited my mother. Since the pandemic, visiting has stopped but during the summer they sorted an outside visit in a gazebo, following all the Covid protocols. They have since done video calls between myself and my mother which has obviously helped us cope with not being with each other.
They still try to keep activities going as best they can to keep everyone's spirits up, even though they must be stressed themselves. My mother and I look on the staff as good friends that we can rely on.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you so much for your kind review, I will pass this onto the team. It is always great to hear that people feel part of the family and we look forward to seeing you all again when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid Sian H (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn is a very friendly place. The residents are well looked after and there are plenty of activities to keep the residents entertained. During this difficult time the staff have gone above and beyond their call of duty and I am very grateful to each one of them for keeping our loved ones safe.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you so much for taking the time to review our home, your comments are appreciated. The team continue to work really hard to support everyone during this difficult time. We look forward to welcoming you back when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Son of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, clean and fresh. Staff are always willing to help and friendly. The manager is full of life, very helpful and knowledgeable. They have a variety of activities and always put residents care and welfare first. A first-class home, which is highly recommended.

Reply from Nicki Davies, General Manager at Bryn Celyn

Many thanks for taking the time to review our home, our team continue to work hard with activities and entertainment during this difficult time. We look forward to welcoming you back into the home when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rhys D (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home and very well presented. Very nice location with pleasant and friendly staff always willing to give a friendly smile. The facilities are fun and keep the residents fit and entertained.
The care they provide is second to none.

Reply from Nicki Davies, General Manager at Bryn Celyn

Thank you for taking the time to review Bryn Celyn Care Home. Many thanks for your kind review; our team continue to keep our residents busy during this difficult time. We look forward to welcoming visitors back when it is safe to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad loves the home. He has settled really well. Your home looked after him better than the hospital. Cleaned his foot, not swollen anymore. The only thing I find difficult is to talk on the telephone to my Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care homes should use this care home as a benchmark of quality.

Reply from Michelle Williams, General Manager at Bryn Celyn

Thank you for taking the time to review Bryn Celyn Care Home. We are glad we meet your expectations and we will continue to deliver high standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane E (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the staff and management for being so caring and approachable towards my mother it is most appreciated.
I can travel back to Perth Australia with confidence knowing she will be looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter-in-law of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn has lived up to expectations. My mother-in-law has been treated with patience and loving care. She has enjoyed a trip to Swansea and Mumbles with the home and the activities for the residents are numerous and varied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine G (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has only recently become a resident, but so far the staff and management have been faultless. The care and friendliness of the staff are second to none. One issue is the continuous use of agency nurses. This has caused some problems. I know the management are trying to recruit nurses who are
really needed. I also was surprised that there was only one qualified nurse on nights, usually agency!

Reply from Michelle Williams, General Manager at Bryn Celyn

Thank you for your comments. We are currently interviewing for night team but I would be happy to discuss this with you in more detail face to face if you wish.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mair O (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care excellent. No fault found in any aspects of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Relative of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, a good care home, however, there have been some occasions when left alone eg on the toilet, he has fallen and hurt himself, which would not have happened if he had been supervised. The cleanliness of the home is excellent as is the diet provided for the resident. Staff are helpful when
any issue is brought up.

Reply from Michelle Williams, General Manager at Bryn Celyn

Thank you for your comments. We will arrange a meeting to discuss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark R (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first we, as a family, were naturally apprehensive about our mother going into residential care. However, our fears were soon allayed. The staff are approachable and friendly. They treat the residents with care, dignity and respect. There are numerous activities for residents to participate in if
they so wish, whilst respecting those who chose not to. The en-suite rooms can be personalised to each resident's personal tastes and personal items from home can be brought in. The cafe is a lovely place to meet and on-site.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is settled into home and well looked after by friendly, helpful and approachable staff. The home is clean and well kept with good facilities. As a visitor, I always feel welcome and encouraged to discuss Mam's care and wellbeing. She is happy and settled in a well-run home that is keen to
ensure residents are involved in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Daughter-in-law of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Can't do enough to help you. Well organised activities although some good ones have not been repeated when the contract was out. Food is excellent with a good variety of meals and choice. Facilities eg the cafe area are well thought out and give residents and visitors an informal place
to relax and chat. Would definitely recommend this nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Bryn Celyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Bryn Celyn is calculated as follows: ( (313 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 393 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bryn Celyn is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Nicki

Nicki Williams

Job Title: General Manager

Joined: 2020

Hello, I am the General Manager at Bryn Celyn Care Home. I have over 16 years of experience working within care homes. I am a Registered General Nurse with a Level 5 Diploma in Leadership and Management and I have recently become a Nursing Workforce Standards Champion with the Royal College of Nursing.


I love my role and I am passionate about delivering high-quality, individualised care within our beautiful, homely surroundings. We have a great team here at Bryn Celyn and as a small community, we offer a lot of fun and energy making us that little bit unique.


No image found

Sadie Hunt

Job Title: Deputy Manager

Joined: 2023

Hi, I joined the team in 2023. I am the Clinical Deputy Manager and a Registered General Nurse.


I have an extensive background in care home nursing and clinical development.