Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP
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9.9 110 Reviews
  • Glanffrwd Care Home, Bridgend
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people.

The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There is also a range of en-suite and premier rooms available, with something to suit all tastes.

Glanffrwd has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friend. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Glanffrwd, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Glanffrwd, and the team is dedicated to supporting residents in building strong relationships in the Pencoed neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at Glanffrwd and the experienced and friendly Home Manager leads the team to provide the kindest care possible to all residents.

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Care Provided by Glanffrwd Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca John (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glanffrwd Care Home Reviews (110)

Total of 110, showing 1-20
9.9

Glanffrwd Care Home has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Glanffrwd Care Home has 110 reviews.

Overall Experience

  • 78
  • 27
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Review from Norma J (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everyone goes above and beyond. Thank you all.

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Review from Stuart C (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been here she has settled lovely. The staff are excellent and caring.

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Review from Catherine B (Relative of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything the staff do in this care home. Very welcoming and friendly. Every person does an amazing job. My partner's Mum seems very happy and well looked after.

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Review from Gerald C (Husband of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no fault with the home. The care is absolutely marvellous. I know my wife is in safe hands.

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Review from S T (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the home and I can see she has the best care from the home. I think extra credit should go to four members of staff in particular as they work so hard looking after my mother and I can see that they go over and above not only for my mother but for myself and my father. They always make
us feel welcome, informed and offer anything they can to help. They’re a credit to the home. Thank you all.

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Review from Emrys E (Husband of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a breath of fresh air for my wife and myself when she was transferred to Glanffrwd from another care home.
She is much better cared for here which is much closer to my home.

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Review from S B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was resident for only a short period of time, we were immediately struck by how welcoming, caring and understanding the staff are in this beautiful care home. They could not do enough to help us through an immensely difficult time, ensuring my mother was treated with complete dignity
and respect. The home itself has a lovely, warm and homely atmosphere and is spotlessly clean. I would highly recommend Glanffrwd Care Home.

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Review from Brian W (Son-in-law of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law sadly passed away at Glanffrwd recently. She had resided for five years and ten months. All staff were excellent. The caring staff were exceptional.

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Review from Carol W (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently, she was at the home for five years and ten months. The care at the home was exceptional.

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Review from Joanne V (Niece of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a beautiful place, lovely and very clean. Very friendly staff, plenty of entertainment going on for the residents and the food looks very nice. Overall, it's a lovely home.

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Review from Elaine M (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much more staff are needed. More activities needed.
The staff are great with my mum, so kind and caring.
Even with all her falls.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely comments about how kind and caring the staff at Glanffrwd are with your Mum, we have passed your comments on to the team. The home ensures appropriate safe staffing levels to provide the kind of quality care you describe to our wonderful residents. We have a continuous recruitment process to ensure consistency and continuity of care delivery is afforded to our residents. Our well-being coordinator works on a part-time basis and works hard with all residents undertaking activities on a 1-1 basis as well as group-based activities. We have a variety of activities in the home including Byrnes Gym sessions, arts & crafts, bingo, quiz sessions, coffee afternoon and external entertainers who come in at least once a month. We are actively seeking to recruit a second well-being co-ordinator to enhance the current service provision.


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Review from Merryl R (Daughter of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly atmosphere. My mother was always clean and well dressed.

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Review from C D (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care shown to my mother by all staff and management. We as a family were informed of every aspect of my mother's care. Full support shown to the family.

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Review from Jennifer B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum gets is excellent, the staff are caring and compassionate with attention to every little detail. We are always informed of Mum's changing health conditions and the government guidelines. A little more care is needed with the laundry - folding and hanging (I understand this may be staff
shortages).

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Glanffrwd Care Home

I am sorry you have experienced concerns in relation to our laundry service. I would like to reassure you that we have suitably skilled and safe levels of staff on duty to support the laundry service however we have taken on board your concerns in relation to this provision and will take steps to further improve upon the service we provide.
Again, may I take this opportunity to apologise for any upset and distress this may have caused to both yourself and your family.


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Review from S W (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to covid restrictions, my mother hasn't adapted to her new situation. The staff have been excellent and tried their best but at 100 years old my mother struggled.

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Review from John H (Son of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited her over the last three months I have found the staff extremely helpful and have no complaints. It is difficult to make an appointment to visit sometimes but on the whole satisfactory. My mother seems to be quite happy here.

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Review from Pam O (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother reached her 98th birthday this month, she is being looked after extremely well. The excellent nursing care she has received has meant we have lots of time with her. She has been a resident at the care home for almost 4 years. As a family, we wanted to celebrate outside so that her grandchildren
and great-grandchildren could be with her. The staff reinstalled the gazebo outside and to our surprise baked a beautiful cake for us to celebrate with. Mum arrived looking so smart with make-up on and her pearls which made her feel so good and she was more responsive as a result.

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Review from Keith M (Husband of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home very clean. The staff I have met are very good to talk to and are good to my wife. I have no complaints about the home or staff.

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Review from Sian J (Sister-in-law of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff, they are very friendly and helpful when we come to visit my sister-in-law.

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Review from Carolyn T (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent care is given by staff to Mum. Staff are caring, kind and considerate to Mum. Glanffrwd is managed very well. I recommend to all.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Glanffrwd Care Home is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Glanffrwd Care Home

What types of Care is Glanffrwd Care Home registered for?

Older Person Care, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glanffrwd Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Glanffrwd Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Glanffrwd Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glanffrwd Care Home to the centre of Bridgend?

3.1 mile(s) as the crow flies, distance by road may be significantly further.