Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP
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9.9 110 Reviews
  • Glanffrwd Care Home, Bridgend
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people.

The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There is also a range of en-suite and premier rooms available, with something to suit all tastes.

Glanffrwd has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friend. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Glanffrwd, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Glanffrwd, and the team is dedicated to supporting residents in building strong relationships in the Pencoed neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at Glanffrwd and the experienced and friendly Home Manager leads the team to provide the kindest care possible to all residents.

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Care Provided by Glanffrwd Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca John (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glanffrwd Care Home Reviews (110)

Total of 110, showing 21-40
9.9

Glanffrwd Care Home has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Glanffrwd Care Home has 110 reviews.

Overall Experience

  • 78
  • 27
  • 4
  • 1
  • 0

Date Published

110
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7
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Review from J S (Cousin of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly atmosphere when I entered. Light and clean environment. Contented and happy my cousin is.

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Review from C H (Son of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff.
Helpful.
Satisfactory facilities.

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Review from S J (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and homely environment.
Covid handed in a very professional manner during an extremely difficult 18-months.

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Review from G P (Son of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is always neat and tidy. The staff are very pleasant. My father is always presentable and seems happy and well.

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Review from S H (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been provided to my mother throughout her stay has been outstanding. They have kept me informed of all developments along the way. The staff have been fabulous and I would highly recommend the home to anyone that would need one.

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Review from S W (Niece of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We are very disappointed with the way Glanffrwd Care Home treats us as visitors. The procedures seem to change on a weekly basis and we are unable to book a regular slot which is the preference of our relative and visiting weekly is a perpetual battle. While the home seems to deal reasonably well with
the health and hygiene they are not good with stimulation and entertainment, some of the staff can be very rude and we sometimes struggle to get accurate information.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We strive to accommodate visits with loved ones and to ensure these are fair for all our residents and relatives. As we provide care and support for 38 people here at Glanffrwd Care Home, we aim to ensure every person has at least one weekly visit between 10am and 6:30pm except during mealtimes. We advise would be visitors to phone the home daily to check for any cancellations and available time slots. Some families are large and can have up to 3 visits per week; we will always try to accommodate more visits wherever possible. We do not tolerate unprofessional conduct from colleagues and should this occur, we encourage relatives to report this at the time so that it can be addressed swiftly. Please be assured that the happiness and wellbeing of our residents if of the upmost importance to us at all times.


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Review from Jean M (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and as long as our mother is being looked after and is happy, we are happy.

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Review from Kathleen L (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since covid, everything has changed. Staff have kept us informed, now we are back visiting. Staff are very helpful, making our visit as easy as possible.

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Review from E J (Niece of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is close and easy to get to. Staff are polite, my uncle said the food is good there. My uncle is a quiet old man who likes to watch sport, sometimes he says his TV doesn't work, but it's not his TV it's the ariel for someone who is paying for his care I think this should be fixed, especially
when staff know about it. Other than this the care home staff are compassionate and understanding.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We were made aware of the issue with the TV aerial and this was fixed by the maintenance operative a few weeks ago. We aim to deal with any concerns raised by family members promptly as the wellbeing and happiness of our residents is of paramount importance to us. The Home Manager together with the maintenance operative have again checked the TV aerial and there are no issues with it.


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Review from W G (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fully confident that my mother is very well cared for. I know she is warm, fed well, kept clean and is in comfortable surroundings. If ever she is unwell, the staff get medical help immediately if they don't have staff to cope with it on site. My mother is bed-ridden and sleeps most of the time
but never seems distressed, upset or depressed when we visit which is a good sign.

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Review from T D (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely helpful and caring. Unable to comment on inside the home as sure to covid-19 restrictions have only had garden/window visits. Communication from them is excellent. Good value for money. Very happy with the overall care mum is receiving.

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Review from Debra B (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I 100% cannot fault Glanffrwd Care Home as a home for my mum. I have recommended the home numerous times to friends for their family. The staff are absolutely brilliant. I haven't enough words to express how thankful I am for the care mum has received and continues to receive. Throughout the pandemic
all the staff have given 100% to keeping mum safe and they have nursed her to health through her Covid. Thank you all!

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Review from T D (Partner of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Glanffrwd for several years and I can only say how superb the home is and all the staff are fantastic, and look after my loved one so well.

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Review from C H (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Found staff friendly.

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Review from D S (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy visiting my mother here, it is a lovely, pleasant, homely place. My mother is happy, and the staff are very helpful and kind. Also very welcoming, and my mother enjoys the food here.

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Review from R L (Stepson of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident at the care home for nearly four years. She has received excellent care and there hasn't been any concerns. Inevitably, medical issues have arisen but these have always been dealt with promptly and efficiently. During the present pandemic, the staff have been in regular
contact in order to keep us informed of the health of our relative and this has been much appreciated. The care home has dealt with all the problems brought about by the pandemic in an efficient professional manner.

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Review from Mark B (Grandson of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glanffrwd are excellent carers for my elderly grandmother. I couldn't wish for better, they are very kind and very hardworking.

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Review from A B (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glanffrwd Care Home are excellent, very kind, hard-working and deserve a pay rise! I couldn't wish for better for my mother.

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Review from D M (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under the current circumstances, the home is providing excellent care to my mother. Overall I am very happy with the service provided by Glanffrwd Care Home.

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Review from Neil B (Son of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Glanffrwyd Care Home for the wonderful care given to my mother over the last 12 months. She was very well looked after at all times and would constantly compliment the quality of the food! Every effort was made to ensure visiting was allowed during mum's last days
and she was treated with nothing but respect. I would definitely recommend this home to anyone who had to place a loved one into care as the care given is second to none.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Glanffrwd Care Home is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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