Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP
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9.9 110 Reviews
  • Glanffrwd Care Home, Bridgend
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people.

The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There is also a range of en-suite and premier rooms available, with something to suit all tastes.

Glanffrwd has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friend. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Glanffrwd, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Glanffrwd, and the team is dedicated to supporting residents in building strong relationships in the Pencoed neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at Glanffrwd and the experienced and friendly Home Manager leads the team to provide the kindest care possible to all residents.

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Care Provided by Glanffrwd Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca John (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glanffrwd Care Home Reviews (110)

Total of 110, showing 41-60
9.9

Glanffrwd Care Home has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Glanffrwd Care Home has 110 reviews.

Overall Experience

  • 78
  • 27
  • 4
  • 1
  • 0

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Review from J M (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all the staff at Glanffrwd for looking after our mother especially this year with all the uncertainty, they have gone the extra mile. If we have any queries they are dealt with immediately. It means such a lot that our mother is being well cared for by friendly faces now that
we are unable to visit. A huge thank you to them all for all their help and hard work.

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Review from Sarah F (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of my mum has been outstanding. It hasn't been an easy time with covid, but it is a comfort knowing Mum is being well cared for. Sadly mum passed away on the 25th Nov 2020 all staff and management were so caring during this difficult time, I can't thank them enough.

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Review from Michelle U (Daughter-in-law of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and happy to help. My father-in-law is very happy, and we know that he is safe, secure and treated with dignity and respect.

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Review from D C (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently moved my mother into the home following my father's bereavement. Granffrwd has been supportive of my mother, her choices, and her family members at a difficult time which has been exacerbated by the pandemic. The care my mother has received has been fantastic, caring for her sounds which have
now completely healed. All staff is caring, compassionate, and professional in their approach to care. My mother has now come to think of Glanffrwd as home although looking forward to a way out when we can.

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Review from S L (Wife of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to covid, there is only a short time I can comment on which is before shut down. I was very happy with the care and support of staff to myself and my husband. Since; he has been well cared for and protected through this difficult time.

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Review from Denis (Husband of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff of Glanffrwd Care Home Pencoed from the Manager to cleaners are doing a truly exceptional job of caring and looking after my wife. For 2 years I visited my wife every day at the home ( until the Covid 19 lock-down ) so I feel I am in a position to leave a factual positive review. I feel
the Deputy Manager is extremely knowledgeable in Nursing and Medical procedures and I feel my wife is in the safest of hands.

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Review from Patricia H (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The dedication and care provided by Glanffrwd Care Home is excellent. However, the ratio of care staff to residents is concerning, as it is inadequate and staff are constantly trying to meet the daily needs of all concerned.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We currently have the appropriate staffing numbers on both floors as set by HC-One and we have an additional 11 staffing hours generally shared between floors. Staff are very busy and work extremely hard. However, they still find time to chat and interact with residents whenever possible. Please be assured we do meet the required standards of the Regulator and the Local Authority is aware of the current staffing levels in the home.


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Review from Kevin T (Son of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely helpful to myself and my wife. My mother seems to be very happy and settled in Glanffrwd Care Home and the staff make great efforts to look after her very well.

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Review from Denise R (Daughter of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Glanffrwd Care Home for 4 years. She has very good care from all members of staff. They are all caring, compassionate and treat her with dignity. She is happy there and has settled well.

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Review from Justin L (Son of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally happy with the care my father has from the excellent staff at Glannffrwd. My only area for slight concern is having to ensure Dad gets his weekly shower. I know he sometimes refuses, however, I do feel reminders are necessary quite often. Would be great if staff could have a chat with
him there, but I appreciate they are often too busy.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review, we value all feedback as this allows us to make improvements where required. We strive to meet the needs of all our residents daily in accordance with person centred care plans. We do offer our residents choice and sometimes they will decline support with personal care although we will continue to encourage them to accept assistance throughout the day.


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Review from C J (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this during the Covid-19 pandemic. The home took the decision to lockdown early; this has protected the residents. Throughout, communication had been excellent; my dad has been wonderfully cared for, which has reassured our family no end. Thank you all so much.

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Review from A L (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I are extremely satisfied with the care Dad receives. We also feel supported and reassured, especially when Dad is unwell. We are kept informed, we are always welcomed, and feel happy to ask the staff anything.
My only concern is when agency staff care for Dad. They don't appear to
read what Dad is really like, they often don't take time or care to do his hair as he has it or his clothes - sometimes there isn't a consistency of shared info - is it a training issue/supervision?

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Glanffrwd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Over the last 12 weeks, we have not needed to use agency care workers. If however, we do need to use agency staff, then we try to use the same individuals to ensure consistency and familiarity. We always allocate an agency worker to a HC-One colleague for all residents that require two-person support. The agency workers receive the same handover as HC-One colleagues when they are on duty and will be allocated their responsibilities. HC-One colleagues should guide agency workers where needed and the team will be reminded of this.


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Review from P E (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's birthday was made into an amazing event, thanks to the food the staff provided, and the wonderful atmosphere Mum was made to feel really special.

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Review from S H (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is well run and the standard is very high. All the staff are very welcoming and caring, so is management.

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Review from I H (Grandson of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and nice food.

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Review from N B (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff catered a birthday party for Mum, which was lovely.

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Review from P L (Friend of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this care home. Excellent standards in all respects, and thank you for taking care of a dear friend.

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Review from L J (Daughter-in-law of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely clean and tidy home. Staff very caring to the resident and the family. Father in law was asked if he likes the home and staff, he replied, "I have no complaints, I am treated very well". Staff always welcoming and helpful. Staff always busy but not too busy to help with any requests the family
or father in law made. I would say the overall experience at Glanffrwd was a positive one. Thank you.

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Review from B E (Relative of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place where my grandmother lived and now where my partner's grandmother lives.

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Review from B H (Granddaughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food was brilliant, large variety. Everyone enjoyed the party, everyone felt welcome, the staff were brilliant, especially one particular member of staff. We are all extremely grateful for the party.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Glanffrwd Care Home is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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