Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP
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9.9 110 Reviews
  • Glanffrwd Care Home, Bridgend
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people.

The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There is also a range of en-suite and premier rooms available, with something to suit all tastes.

Glanffrwd has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friend. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Glanffrwd, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Glanffrwd, and the team is dedicated to supporting residents in building strong relationships in the Pencoed neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at Glanffrwd and the experienced and friendly Home Manager leads the team to provide the kindest care possible to all residents.

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Care Provided by Glanffrwd Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca John (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glanffrwd Care Home Reviews (110)

Total of 110, showing 61-80
9.9

Glanffrwd Care Home has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Glanffrwd Care Home has 110 reviews.

Overall Experience

  • 78
  • 27
  • 4
  • 1
  • 0

Date Published

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Review from J S (Friend of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a regular basis. The staff are pleasant and my friend well cared for.
She enjoys the food and her room is spotlessly clean.

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Review from Michal Z (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is here for five years and overall nothing bad. She lives here with pleasure but still misses her home in Poland where she was born.

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Review from George R (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that she is here. All the staff are wonderful and friendly. Every time I visit I ask my wife is she is happy and she always says yes.

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Review from Danny C (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a good care home for my mum.

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Review from Amanda L (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this care home to anyone as its a very good home. Excellent care and facilities.

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Review from Shelly S (Granddaughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan seems to be looked after really well.

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Review from Rubi L (Granddaughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and staff are very helpful and kind towards residents and family. My grandparents are extremely happy with their care and have no faults.

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Review from Joan L (Sister of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care my brother receives from all staff. He is settled well in Glanffrwd.

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Review from Mavis M (Regular Volunteer) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff attentive and caring. Residents receive dignity and respect and all seem happy and well cared for. The activities coordinator is very supportive of our service.

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Review from Susan B (Niece of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, looks after clients very well. Good communication with outside professional staff, e.g. audiology department. Always hands client notes to staff to fill in what happened at the appointment so the family can see.

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Review from Wayne C (Son of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was able to spend the last months of her life at Glanffryd, she was always treated with respect and dignity, the manager and staff became friends. We as a family were greatly touched by the staff's attendance at her funeral. Mam spent twenty-one months at the home and it is my belief the environment
and care extended mam's life when she had become very frail. The family will all miss you and your wonderful team.

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Review from H J (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly home. Staff are very pleasant and happy to help. It's a great comfort to know my parents are well cared for. As regards to management, they are all very approachable and easy to get along with.

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Review from Richard P (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my father is getting the best possible care.
There's good liaison between the home and doctors/dentist/hairdresser etc too.

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Review from Paul R (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities assist in making life very happy for my father.
Keep up the good work.

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Review from C H (Son-in-law of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has never felt so happy or comfortable in any other care service. Professional, polite and friendly staff. They are quick to answer any queries and we feel we can ask anything and receive honest answers. Wonderful service.

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Review from A W (Grandson of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the staff and care provided. My grandfather-in-law has only recently arrived here, in a short period of time I can see an improvement in his personality.

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Review from Kath R (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Writing on behalf of our family I would like to thank all involved in the care of my father. During what has been a very stressful time we are grateful for the care and compassion shown at all times.
The transition for my father from home to care home has been traumatic, however a sincere thank you
to all the staff.

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Review from Sian H (Friend of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience. Came up for the fete, lovely people and the environment.

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Review from Joyce B (Partner of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great standard of nursing care. The care staff are really kind and friendly but do seem short staffed. My father would sometimes like to have a chat, but the care staff are very busy. I always feel welcome and can call in at any time.

Reply from Clare Sheehan, Careline Advisor at Glanffrwd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are currently running with appropriate staffing numbers on both floors and in May we increased our staffing numbers on the ground floor by 5.5 hours. Staff are very busy and work extremely hard but they do take the time to speak with residents and spend some time chatting with them. The home manager does two walk rounds of the home every day and spends time talking to residents. Our wellbeing coordinator now does 1-1 sessions with residents and spends time chatting, playing games and even reading to them at their request. With 45 residents in the home, we feel that staff do a wonderful job interacting with all residents when their time is so precious supporting and caring for each person and their specific and individual needs.


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Review from Christine K (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, staff first class.
The only complaint is that articles of clothing disappear - never to be found!

Reply from Clare Sheehan, Careline Advisor at Glanffrwd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. When a resident moves into the home, we ask their relatives to label all items of clothing including underwear and nightwear. Our laundry facility endeavours to ensure that all items of clothing are placed back into the correct rooms and to the right residents. When labels fall off however, this can be the cause of items going missing or they are kept in the laundry room until identified. We do have a new system for labelling clothing belonging to residents. Relatives who wish to purchase a button system with the person’s name or room number on it are able to do so. The button is securely fastened to all items of clothing with minimal movement to fall off.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Glanffrwd Care Home is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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