Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP
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9.9 110 Reviews
  • Glanffrwd Care Home, Bridgend
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people.

The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There is also a range of en-suite and premier rooms available, with something to suit all tastes.

Glanffrwd has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friend. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Glanffrwd, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Glanffrwd, and the team is dedicated to supporting residents in building strong relationships in the Pencoed neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at Glanffrwd and the experienced and friendly Home Manager leads the team to provide the kindest care possible to all residents.

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Care Provided by Glanffrwd Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca John (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glanffrwd Care Home Reviews (110)

Total of 110, showing 81-100
9.9

Glanffrwd Care Home has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Glanffrwd Care Home has 110 reviews.

Overall Experience

  • 78
  • 27
  • 4
  • 1
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Date Published

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Review from Marjorie T (Wife of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, staff first class.

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Review from David H (Son-in-law of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are considerate and kind, well-motivated management are understanding at a time when the situation can be very confusing for all concerned. Buildings and gardens are well maintained, which brings a good atmosphere to everyone who visits.

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Review from Isobel G (Niece of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent always polite and helpful.

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Review from M M (Brother of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very caring. The home is clean and tidy and the care excellent.

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Review from Lance P (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Glanffrwd for quite a number of years now. After a few initial hitches, his care is now excellent. The staff always have tome to help in any situation.
Dad very happy.

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Review from Erica B (Daughter-in-law of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful place where residents are happy and the staff are exceptional.
Always a lovely welcome.

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Review from Gail W (Relative of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's a lovely home, everyone so helpful, nothing too much trouble. As a family member, we feel happy that our loved ones have settled so well, only being here a short time, all the comforts of home, makes us happy knowing our parents are treated with the care and dignity they deserve.

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Review from M R (Sister of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has a very calming and caring feel about it. The staff are very welcoming. Nothing is too much bother for them. They treat you with kindness, consideration and are happy to help you at any time. I'm glad we as a family, choose it for my sister.

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Review from Steve L L (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole feel for the property is a family, close-knit, full of wonderful caring people whom we feel we have made a friendly connection with. Both myself, my sisters and the whole family are over the moon with the care they provide for both Mum and Dad. It's great to know that my parents have settled
in and are enjoying the environment.


Thank you all for all you do.


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Review from Beverly J (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems to be very happy and myself, with the care at the moment.

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Review from Joyce H (Sister of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that was offered to my brother was excellent. Food very good. Always felt very clean and freshly shaved.

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Review from Elizabeth S (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, polite and helpful, they have time for their residents. I do, however, find that some days there could be more staff, staff are rushed off their feet but do their best.

Reply from Katie Price, Careline Advisor at Glanffrwd Care Home

Our current staffing ratios are correct as per HC-One guidelines and CSSIW guidance.
We review our dependency levels on all floors on a regular basis and on September 29th 2017, a new dependency review was undertaken and completed by the Home Manager and Deputy Manager and sent to the Area Director for review.


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Review from G W (Son of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was managed appropriately at the time we met the home's manager and line manager.
Issues concerning us were listened to and later related to the staff.

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Review from Anne B (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. If there is any problem it is quickly dealt with. They have done wonders for my Mum as she could not weight bear when she went there, but now she gets around well with her zimmer frame.

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Review from Linda R (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a review with staff at Glanffrwd I have also had a review with the health board and I get telephone calls from the mental health team, all of which are satisfactory.

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Review from Jeff D (Son of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Glanffrwd Care Home are consistently caring personable and welcoming. They know the residents well and treat them as individuals, giving them a sense of companionship and bring fun into their lives. I would have no hesitation in recommending Glanffrwd Care Home to other people who are looking
for a caring environment for their relatives.

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Review from G S (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall home appears very good. I would recommend this home.

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Review from James C (Husband of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for two years until she passed away in April 2017. The care, concern and kindness shown during her stay was second to none, it was truly a 'home from home'
I have nothing but praise for her care during this period and I will continue to visit the many friends made there, both
staff and residents.

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Review from Jane T (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Glanffrwyd are always helpful, cheerful and available. I have always found them to be caring and happy to help. Dad has been there for 8 months and has settled well and is always clean and tidy. He is happy in Glanffwyd and has become very fond of the staff. Every visit is always a positive
experience.

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Review from Martyn U (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care given to my father. He is very happy and content. He is treated with respect at all times and seems to be very settled.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Glanffrwd Care Home is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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