Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP
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9.9 110 Reviews
  • Glanffrwd Care Home, Bridgend
Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people.

The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There is also a range of en-suite and premier rooms available, with something to suit all tastes.

Glanffrwd has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friend. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Glanffrwd, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Glanffrwd, and the team is dedicated to supporting residents in building strong relationships in the Pencoed neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at Glanffrwd and the experienced and friendly Home Manager leads the team to provide the kindest care possible to all residents.

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Care Provided by Glanffrwd Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca John (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glanffrwd Care Home Reviews (110)

Total of 110, showing 101-110
9.9

Glanffrwd Care Home has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Glanffrwd Care Home has 110 reviews.

Overall Experience

  • 78
  • 27
  • 4
  • 1
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Date Published

110
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Review from Norman M (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff. Can only be described as first class care in five star hotel.
My mother has been at Glanffrwd for 5 years

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Review from Pam L (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to this home on 30/9/16. She was very weak and we didn't think she would make it to Xmas. The love and care she was shown was incredible and she picked up. She was 91 and passed in her sleep. At least she went peacefully knowing she was loved and well cared for. Mum has been in two
other homes prior to this one. No comparison in the care she received prior to Glanffrwd it is wonderful.

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Review from David H (Son of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Glanffrwd Care Home a very helpful home with staff very caring and dedication to their work. I would certainly recommend Glanffrwd to everyone seeking care.

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Review from A B (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had the unfortunate luck to need emergency A&E attention recently. Each time this has happened, I have been contacted immediately by the nursing staff to reassure and inform me of the developments. Their approach is efficient and extremely caring. I really do feel that with the care providers/nurses
and myself that we are a prime example of 'teamwork' in action.
Every member of staff within the home that I have met/had dealings with are a credit to you.

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Review from Deborah G (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu Mum has been resident at Glanffrwd for nearly 3 years. She is happy and well cared for.
The staff are attentive and very caring and are always able to tell me what kind of day Mum has had.
They treat her with dignity, kindness and a sense of humour, which is appreciated both by Mum and her family.
The
family are always kept informed of any issues and any concerns raised are always addressed,
I would not hesitate to recommend Glanffrwd to anyone looking for a safe, and caring home.

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Review from Peter B (Relative of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault this nursing home for the care and attention and high standard.

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Review from Gareth D (Nephew of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old aunt has been a resident of Glanffrwd Care Home for the best part of two months. During that time she has experienced care and compassion to the highest standard. At all times she has been treated with dignity and understanding.
What is refreshing is that when questions are put to the
staff concerning my aunt's health a straight answer is received, there is no evasiveness or fobbing off.
To date, I have nothing but the highest praise for the treatment she is receiving.

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Review from R H (Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no concerns with the care I receive, although I believe in the mornings staff could be helped by providing extra staff members to be able to see to residents within the time scales needed. I feel that all the staff are happy to work within teams but feel the correct skill mix is important in
order for care to be carried out in an excellent manner. I am overall happy with the staff, the home and the care provided.

Reply from HC-One, Careline Team at Glanffrwd Care Home

All of our residents are reviewed regularly so that we can meet their individual needs in a timely manner. We are very aware that every resident has different expectations of the service and we constantly strive to ensure we are providing an excellent level of care.


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Review from Angela N (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is of a very good standard, with the residents treated with care and dignity. The staff are very polite and helpful and make a great effort to ensure that the residents/relatives are made to feel welcome. My mother is generally happy and very well cared fro, which is very reassuring.

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Review from Jayne M (Daughter of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Glanffrwd a very friendly professional care home. The staff are sociable and are willing to help in any way they can. The care home is very clean and the food is excellent. the care mam receives is very good. My family and I are very happy with Glanffrwd knowing mam is well cared for and looked
after.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Glanffrwd Care Home is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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