Picton Court Care Home

200 West Road, Nottage, Porthcawl CF36 3RT
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9.7 51 Reviews
  • Picton Court Care Home, Porthcawl
Picton Court Care Home is set in attractive, spacious grounds with beautiful coastal and countryside views for over 55s in Porthcawl, near Bridgend, south Wales. They focus on giving a great quality of life to everyone, whatever their abilities and needs are.

The team of specially trained colleagues provide tailored care to all residents, including those with dementia.

They pride themselves on providing a happy, friendly and warm environment that lets everyone be as independent or involved as their needs and wants allow.

Picton Court is a stone's throw from Porthcawl town centre and situated 2.5 miles from the famous sea front of Porthcawl, popular not only for its fish and chips, but the annual visit from hundreds of Elvis Presley impersonators. It is also 1.5 miles away from the iconic Kenfig nature reserve and Prince of Wales public house, both of which have a vast history and are famous in the area.

Porthcawl town centre offers a full range of services, including a post office, dentist, pharmacy, hairdressers, doctors and several coffee shops, which residents are encouraged to visit.

Picton Court has regular organised activities according to the preferences and wishes of residents. Organised day trips are arranged to local beaches and restaurants, and social interaction is further encouraged through community and church services, communion, music for health, choirs and concerts.

All bedrooms at Picton Court are unique in shape and dimensions, enjoying panoramic views and offering en-suite bathrooms, televisions, telephone points and fitted wardrobes with matching units and chairs. Picton Court is tastefully decorated and people are encouraged to personalise their rooms with small furnishings, pictures and photographs.

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Care Provided by Picton Court Care Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 76 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Shajitha Augustine (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Picton Court also offers Wifi, complimentary tea and coffee facilities, and vending machines to all residents and families. Arrange to dine with your family members with prior notice.


  • Parking

  • There is free parking onsite


Picton Court Care Home Reviews (51)

Total of 51, showing 1-20
9.7

Picton Court Care Home has a Review Score of 9.7 (9.726) out of 10, based on 19 reviews in the last 2 years. Over all time Picton Court Care Home has 51 reviews.

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Review from Jacqueline W (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are treated as individuals with a clear care plan to follow. The unit is peaceful, indicating everyone is comfortable. All staff including laundry and cleaning staff are friendly, polite and considerate to residents. The unit is warm, well-lit and airy. Food is well prepared and well presented,
drinks are plentiful throughout the day. Activities are frequent for those who want to and are able to take part. Clothes are laundered well and hung in the wardrobe, well done everyone!

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for taking the time to write a review and we really appreciate your kind words. Very best wishes.


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Review from V P (Cousin of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care, no complaints at all.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review and I really appreciate it.


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Review from Caroline C (Sister of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my brother's care, as he is.
Staff are friendly and helpful towards the family, are very approachable.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your feedback and I really appreciate it.


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Review from Brenda M (Wife of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled into the home and is doing very well. He sometimes thinks he's in a hotel, which is not a bad thought. He eats well and is looked after with great care, which is a blessing for me.

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Review from Sian M (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well at Picton Court since transferring from hospital. The staff are very caring and ensure Mum is well looked after despite her physical disabilities.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your review and I really appreciate it.


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Review from James B (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable with good staff.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your feedback and I really appreciate it.


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Review from G M (Husband of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find it difficult to give an honest/personal view of the care home since I have no experience of any family members being in care or the price of it, it is satisfactory. My wife has been in Picton Court for 4 weeks and I have completed my answers with her help. I have at times thought there was not
enough staff available to assist my wife in toileting and mobility.

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Review from D J (Son-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here 4 months and has settled in well, has nothing but praise for staff and loves the food. We find everyone so helpful, it's just a great place for her. It gives us peace of mind as she is looked after brilliantly. Thank you, Picton.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your feedback and we really appreciate it.


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Review from Mark E (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Picton Court coming up a year. On entry, we did not think she had long to live. Luckily she is still with us and I believe it is down to the constant good quality care and support of Picton Court nursing and care team. The long-term employees here are a testament to how good this
place is. Familiar faces, clean environment, good food and entertainment all help my mum's quality of life and wellbeing.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review; it is appreciated by all the staff at the home.


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Review from K L (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for six months. We have seen an improvement in his physical looks. The care team are lovely. He seems settled but doesn't know where he is due to his dementia.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review; it is appreciated by all the staff.


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Review from M M (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although activities are on offer my parents have chosen not to take part even though the staff have encouraged them to do so. Staff are very caring and attentive and all their needs are met. We are very impressed with the way our father's dietary needs are accommodated and our mother enjoys the varied
menus on offer.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review; it is appreciated by all the staff at the home.


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Review from Stephen D (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in the Dementia Unit at Picton Court for almost two years. I and my family would like to thank all the staff for the kind and professional care that they gave my mother. The staff who looked after her care needs and also those behind the scenes were fantastic. We were always
made to feel welcome when we came to visit, and the staff were genuinely kind and caring. Often, we had a good laugh with residents and staff during our visits. Sorry, it has taken a while to write this, but a big thank you to everyone at Picton Court.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review; it is appreciated by all the staff at the home.


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Review from Stephen D (Nephew of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and facility. From the care my uncle receives on a daily basis to the regular updates I receive relating to any health issues.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review; it is appreciated by all the staff at the home.


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Review from Nicola T (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Picton Court in November 2023. She is settling in well, has a beautiful room and always says how lovely it is. The staff and food are amazing.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review; it is appreciated by all the staff at the home.


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Review from K R (Sister of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here for over five years and is well looked after. I'm very impressed by the staff training and telling me when she is not well or a bit sad. Very impressed as I cannot be there 24/7. I always know my sister will let the staff know if she needs or wants anything.

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Review from Caroline M (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Picton Court Care Home for the last four years.
As a family, we are extremely pleased with the care she receives and earlier this year, my mother was seriously ill and it was due to the staff's care that she recovered so well.
My mother is very happy in the home and appreciates
all the care she receives. I would always strongly recommend Picton Court Care Home.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review, it is appreciated by all the staff at the home.


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Review from C B (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Picton Court has provided my mum with a home, not just a care facility. The staff are professional and extremely caring. They treat the residents with respect and there are lots of smiles and laughter. There are plenty of activities to engage and entertain the residents. The menus are varied and have
good choices. I would certainly recommend Picton Court.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review, it is appreciated by all the staff at the home.


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Review from Wayne A (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother loves it here, the home and especially the staff.
Very clean with lots for her to do.
We're very happy she's at this home.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review, it is appreciated by all the staff at the home.


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Review from David J (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Picton Court and their staff have looked after and cared for my mother in a most caring and professional manner. The home has a lovely atmosphere and our family always feel welcome. The care and compassion given to Mum has been exceptional.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review, it is appreciated by all the staff at the home.


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Review from Paul J (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

18 months ago I chose Picton Court as a residential home from my mum and it was one of the best decisions I have ever made. She is very happy, safe and contented and so am I and the wider family. She feels at home and has made many friends both with the residents and staff. All the staff are brilliant
and the home is lovely. I have come to know all the staff and they are all fantastic and they look after Mum so well. I regard all as friends of mine now. The activities the home puts on are amazing and I love seeing the social media pictures that are posted and in that way, all the family across the UK can see she is happy. I love the way the care home replicates and decorates the seasonal events and not just Christmas. The food is wonderful and she loves it all. Mum loves having her hair done and she always looks clean and immaculate in her clothes which are washed every day. Her room is lovely and is just right for her and I love to visit. I fully recommend Picton Court to anyone.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your kind words, I really appreciate it.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Picton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Picton Court Care Home is calculated as follows: ( (170 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 223 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Picton Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (6)

Shajitha

Shajitha Augustine

Job Title: Home Manager

Joined: 2013

Shajitha has worked for Hafod since 2008 and joined Picton Court as Home Manager from 2013.


Shajitha qualified as BSC Nursing in 1998 whilst living in India. Shajitha has always been very committed and compassionate about care and believes her career is the most awarding job.


I enjoy supporting and leading a team full of excellent and dedicated staff who do their very best to give a high level of care to all residents. Although as home manager this can be challenging, I love being apart of the Picton Court team.


Ruth

Ruth Lewis

Job Title: Nurse

Joined: 2006

Ruth qualified as a registered General Nurse in 1989, she went on to work for 10 years in a general surgery in London and Saudi Arabia. Ruth began a career in elderly care 24 years ago and has remained in this area of nursing ever since.


Ruth enjoys working within a strong team as she believes her colleagues are supportive, hardworking and caring.


Ruth finds her job very rewarding as she can see that the residents are so well cared for, safe , comfortable and supported within the environment at Picton Court.


Helen

Helen Gardiner

Job Title: Domestic Team Leader

Joined: 2016

Helen joined Picton court in 2016 where she began working for the domestic team and later went on to became Team Leader.


Helen has completed her NVQ Level 2 in Health and Social Care and works within the care team as well as being Domestic Team Leader.


Helen enjoys being a team leader as she loves working within a team environment, she is thankful for her hard working and dedicated domestic team. Helen has said to find her caring role rewarding and satisfying.


Kathryn

Kathryn Akkad

Job Title: Receptionist

Joined: 2022

Hello! My name is Kathryn and I've been part of the Picton team since early 2022 working as a receptionist.


I love meeting and helping people and working with a great friendly team.


Mandy

Mandy Williams

Job Title: Receptionist

Joined: 2018

Hello, my name is Mandy I have been in Picton for 4 years as a receptionist.


I’m always happy to help, I love the vibe at Picton as everyone is great to work with. and I enjoy meeting the families as they come through the doors.


Judith

Judith Fabin

Job Title: Receptionist

Joined: 2018

My name is Judith and I’ve been working at Picton Court since May 2018 as a Receptionist. I enjoy helping people & working with a fantastic team.


Frequently Asked Questions about Picton Court Care Home

What types of Care is Picton Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Picton Court Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Picton Court Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Picton Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Picton Court Care Home to the centre of Porthcawl?

1.4 mile(s) as the crow flies, distance by road may be significantly further.