Picton Court Care Home

200 West Road, Nottage, Porthcawl CF36 3RT
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9.7 51 Reviews
  • Picton Court Care Home, Porthcawl
Picton Court Care Home is set in attractive, spacious grounds with beautiful coastal and countryside views for over 55s in Porthcawl, near Bridgend, south Wales. They focus on giving a great quality of life to everyone, whatever their abilities and needs are.

The team of specially trained colleagues provide tailored care to all residents, including those with dementia.

They pride themselves on providing a happy, friendly and warm environment that lets everyone be as independent or involved as their needs and wants allow.

Picton Court is a stone's throw from Porthcawl town centre and situated 2.5 miles from the famous sea front of Porthcawl, popular not only for its fish and chips, but the annual visit from hundreds of Elvis Presley impersonators. It is also 1.5 miles away from the iconic Kenfig nature reserve and Prince of Wales public house, both of which have a vast history and are famous in the area.

Porthcawl town centre offers a full range of services, including a post office, dentist, pharmacy, hairdressers, doctors and several coffee shops, which residents are encouraged to visit.

Picton Court has regular organised activities according to the preferences and wishes of residents. Organised day trips are arranged to local beaches and restaurants, and social interaction is further encouraged through community and church services, communion, music for health, choirs and concerts.

All bedrooms at Picton Court are unique in shape and dimensions, enjoying panoramic views and offering en-suite bathrooms, televisions, telephone points and fitted wardrobes with matching units and chairs. Picton Court is tastefully decorated and people are encouraged to personalise their rooms with small furnishings, pictures and photographs.

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Care Provided by Picton Court Care Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 76 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Shajitha Augustine (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Picton Court also offers Wifi, complimentary tea and coffee facilities, and vending machines to all residents and families. Arrange to dine with your family members with prior notice.


  • Parking

  • There is free parking onsite


Picton Court Care Home Reviews (51)

Total of 51, showing 21-40
9.7

Picton Court Care Home has a Review Score of 9.7 (9.726) out of 10, based on 19 reviews in the last 2 years. Over all time Picton Court Care Home has 51 reviews.

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Review from K R (Sister of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Picton Court is a very nice place. Staff are great, they really love my sister and my sister loves being there. She's so happy. The staff will go out of their way to help her she as dementia and they really look after her.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you, for your kind words and I really appreciate it.


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Review from Paula S (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's 19-month stay, she was well cared for, happy and content. Staff are always happy and helpful and as a relative always kept informed of any issues and any upcoming injections etc. The care home security was excellent and both Mum and the home is always clean. All staff from reception
to cleaners, carers and nurses are friendly and treated Mum with respect and dignity. Especially at end of life. Treatment was amazing to both Mum and my family. Stayed 24/7 until her passing. Can't praise and thank the staff enough for their kindness and compassion at this awful time. Will never be able to thank the staff enough.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you, for your kind words and I really appreciate it.
Best wishes.


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Review from Beverly W (Daughter of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very worried about my father needing to go into care. After four months I realise it was the best move for my father and our family.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you very much for your review, it is appreciated by all staff at the home.


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Review from Julie B (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Picton Court since August 2020. I highly recommend it as an excellent care home. My mum has received the very best of care and is treated with care and respect. The staff are amazing and I have come to know and trust them. If there have ever been any concerns with mum,
I have been informed immediately. It hasn't been easy with mum being away from us during the pandemic, but Picton Court and the staff have strived to keep mum safe and make sure we keep in touch as much as possible. Before my mum came to Picton, I looked into many care homes and none of them come close to providing the same high standards. Nothing is too much trouble for all of the staff, my mum has come on leaps and bounds since being there. So thank you again Picton Court for looking after my precious mum.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your kind words and I really appreciate it. Best wishes


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Review from Mitch H (Brother of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find every time I visit my sister, she is very happy, well looked after and fed really well!

Reply from Carolann Jones, Executive PA at Picton Court Care Home

Thank you for your lovely comments; they shall be passed onto the team at Picton Court.


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Review from P R (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Always helpful and informative. Premises clean. Food is good, plenty of interaction with staff members and residents with quizzes and games. Cannot find fault with the application of Covid rules and regulations. Always feel safe when visiting Mum.

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Review from Janice H (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old Mum has been a resident at Picton Court for 17 months and I can highly recommend it as an excellent care home. My mum has received the very best of care and is spoken to with care and respect. The staff are amazing and I have come to know them and trust them. If there have been any concerns
about mum, I have been informed immediately.


There is a feeling of a family-run care home and a good continuity of staff many of the staff have worked there for many years. It has been a difficult time due to the Covid pandemic and Picton Court has been passionate about keeping our loved ones safe.
Before my mum came to Picton, I visited a number of care homes and none of them come close to providing the same high standards. Nothing is too much trouble for all of the staff including the manager carers receptionists cleaners kitchen and laundry workers.


Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you, Janice, for your kind words and I really appreciate it, best wishes.


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Review from R B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for just over two years and they have looked after him really well even when it's been hard to see him due to Covid. He is always clean and tidy and so is his room. I would highly recommend the home.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your kind words and I really appreciate it, best wishes Shajitha


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Review from G J (Husband of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I'm happy with the care that is taken of my wife. Staff are lovely, professional and the cleanness is great. I feel a great relief in the knowledge that my loved one is being given care at a high standard and treated with dignity.

Reply from Shajitha Augustine, Picton Court Home Manager at Picton Court Care Home

Thank you for your kind words and I really appreciate it, best wishes Shajitha


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Review from Hilary L (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really pleased to get my mum into this care home as the first impressions were lovely. Mum was in there for 17 months and I was very pleased with all aspects of the home. Mum was well looked after. The choice of food was amazing as was the food itself. Every time I saw mum she was always spotlessly
clean. Over the last 12 months when the home had been closed to visitors I was always well informed as to what was happening with her. The staff from the cleaners to the management were first class. There is nothing that I can fault. The staff were so caring, my mother at times was not the easiest of people to deal with but they never complained. Mum was always treated with dignity. Nothing was too much trouble for the staff. The entertainment was first class although this had changed over the last 12 months, Covid fault, not the home. I would recommend this home to anyone.

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Review from S B (Grandson of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my nan receives at Picton Court is absolutely excellent. All of the staff and care team can't do enough to look after her.

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Review from Neil J (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is safe in the care home and gets on with all of the staff and residents. There are activities most days and there is a very friendly atmosphere.

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Review from Susan B (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found every member of staff very obliging, kind and cheerful when carrying out their duties. Also, especially in the case of the seniors, very professional.
I feel all staff do everything they can to make my mother comfortable under sometimes difficult circumstances. Marked the room as
such only because a shower would have been great (falls perhaps and extra cleaning) and the food cooked on a large scale, sometimes appears a bit "tired". The manager always listens and helpful to requests.

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Review from Joy H (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, we were impressed with the lovely rooms (kept clean and hygienic) and homely atmosphere. We have made friends with staff and clients alike. One of the family visit daily and are always made welcome. Food is excellent - choice given at every meal. Social activities are second to
none. Mum regularly plays bowls, darts, bingo etc. Regular church services are held in the lounge. The management, senior carers and carers are friendly, caring, conscientious and have the knowledge and skills needed to care for mum, ensuring privacy is maintained and wishes respected. I am encouraged to be involved with some decisions of mum's care.
Mum is safe, happy, well looked after and involved in activities. Grateful to Picton Court.

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Review from S S (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in on the 20th May and so far the managed care and all the staff have been so helpful. The home is clean and friendly. I live 200 miles away but I'm confident that my mother will be well looked after.

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Review from Colin C (Husband of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in nursing care are wonderful, always making sure she is looked after.
I feel the kitchen staff always make sure they use her special milk and will also offer to make her items with her milk like pancakes.
The place is kept clean and tidy and they make sure to ask or show you worn or
damaged clothes so you can decide to fix them or recycle.
They always ask after me and always include my family on special occasions (ie Mother's Day, Easter).

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Review from Susan M (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Picton court has provided my mother with outstanding care, love and compassion. I believe that the nursing care that she is receiving is second to none. The professionalism of all the staff is exceptional. The facilities, food and activities/entertainment are also first class. We consider ourselves
to be very fortunate that my mother is being so well looked after at Picton Court.

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Review from Patricia P (Friend of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and treat the residents wonderfully. I would happily recommend. Anyone who needs caring would love Picton Court.

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Review from Kim E (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Picton Court is a wonderful care home. The staff cared for my mother so well and myself and family were made to feel at home. During my mother's stay and illness, they were very supportive of myself and my family although they are very busy always had time to talk and comfort us.

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Review from L B (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had the greatest of care and was treated with dignity at all times. She was encouraged to engage and participate and improved greatly during her time at Picton Court. Unfortunately, she was taken too soon.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Picton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Picton Court Care Home is calculated as follows: ( (170 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 223 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Picton Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (6)

Shajitha

Shajitha Augustine

Job Title: Home Manager

Joined: 2013

Shajitha has worked for Hafod since 2008 and joined Picton Court as Home Manager from 2013.


Shajitha qualified as BSC Nursing in 1998 whilst living in India. Shajitha has always been very committed and compassionate about care and believes her career is the most awarding job.


I enjoy supporting and leading a team full of excellent and dedicated staff who do their very best to give a high level of care to all residents. Although as home manager this can be challenging, I love being apart of the Picton Court team.


Ruth

Ruth Lewis

Job Title: Nurse

Joined: 2006

Ruth qualified as a registered General Nurse in 1989, she went on to work for 10 years in a general surgery in London and Saudi Arabia. Ruth began a career in elderly care 24 years ago and has remained in this area of nursing ever since.


Ruth enjoys working within a strong team as she believes her colleagues are supportive, hardworking and caring.


Ruth finds her job very rewarding as she can see that the residents are so well cared for, safe , comfortable and supported within the environment at Picton Court.


Helen

Helen Gardiner

Job Title: Domestic Team Leader

Joined: 2016

Helen joined Picton court in 2016 where she began working for the domestic team and later went on to became Team Leader.


Helen has completed her NVQ Level 2 in Health and Social Care and works within the care team as well as being Domestic Team Leader.


Helen enjoys being a team leader as she loves working within a team environment, she is thankful for her hard working and dedicated domestic team. Helen has said to find her caring role rewarding and satisfying.


Kathryn

Kathryn Akkad

Job Title: Receptionist

Joined: 2022

Hello! My name is Kathryn and I've been part of the Picton team since early 2022 working as a receptionist.


I love meeting and helping people and working with a great friendly team.


Mandy

Mandy Williams

Job Title: Receptionist

Joined: 2018

Hello, my name is Mandy I have been in Picton for 4 years as a receptionist.


I’m always happy to help, I love the vibe at Picton as everyone is great to work with. and I enjoy meeting the families as they come through the doors.


Judith

Judith Fabin

Job Title: Receptionist

Joined: 2018

My name is Judith and I’ve been working at Picton Court since May 2018 as a Receptionist. I enjoy helping people & working with a fantastic team.