All fees inclusive of nursing and personal care needs and hotel services provisions.
Hairdressing and additional services will incur additional fees.
Top ups are usually required and are assessed on an individual basis - please enquire with management
open policy
on site car parking
Morgana Court and Lodge has a Review Score of 9.8 (9.791) out of 10, based on 16 reviews in the last 2 years. Over all time Morgana Court and Lodge has 67 reviews.
Review from Grace E (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card •
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Reply from Catrin Fletcher, Operations Director at Morgana Court and Lodge
Thank you so much for taking the time to let us know that you are happy with the care we provide for your mother. I will pass your comments on to the staff who will be delighted to hear this.
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Review from Mike R (Son of Resident) published on 19 January 2016
Submitted via Website •
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Reply from Bik Choudhary, Director - Silvercrest Care Group at Morgana Court and Lodge
Many thanks for your kind comments. We are pleased that your mother has settled in well in the home. I am happy that the team at Morgana made the transition to care for yourself and your mother as seamless as possible and that she is receiving the warm care that she deserves in this stage of her life. Your positive feedback will be passed onto the staff.
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Review from B G (Husband of Resident) published on 15 January 2016
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Reply from Catrin Fletcher, Operations Director at Morgana Court and Lodge
We are delighted that you feel comforted that your wife is safe with us - our staff are a dedicated team. If there is anything else that you need please speak to the manager as we are always looking for ways to improve the home.
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Review from Marga H (Daughter of Resident) published on 14 January 2016
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Reply from Catrin Fletcher, Operations Director at Morgana Court and Lodge
Thank you very much for your constructive comments and we are delighted that the standard of care is high. You are right - we are planning redevelopment and refurbishment and have plans for both inside and outside the building this year. Please do discuss any suggestions you have with the manager as we are always open to new ideas.
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Review from Robert B (Son of Resident) published on 6 January 2016
Submitted via Postal Card •
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Reply from Catrin Fletcher, Operations Director at Morgana Court and Lodge
Thank you very much for your review and we are delighted that under our new ownership you have seen improvements - we have more developments to come in 2016. I will pass on your comments to the staff.
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Review from David Nigel D (Son of Resident) published on 11 December 2015
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Reply from Bik Choudhary, Director at Morgana Court and Lodge
Thank you very much for your kind words. It will be passed onto the team at Morgana Court who will appreciate it enormously. We are sorry your mother passed away, the team at Morgana are committed to giving compassionate care and solace in such a difficult time and we are very proud that you found this to be case.
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Review from Deb J (Daughter of Resident) published on 4 November 2015
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Reply from Bik Choudhary, Director - Silvercrest care homes LTD at Morgana Court and Lodge
Many thanks for your kind feedback - it is much appreciated by the hard working and dedicated team.
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The Review Score of 9.8 (9.791) out of 10 for Morgana Court and Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for Morgana Court and Lodge is calculated as follows: ( (160 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 187 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Morgana Court and Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Deputy Manager
Deputy Manager for Morgana Court and Lodge