*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
A large visitor car park at the front of the home which should have ample car parking spaces.
Hallmark Greenhill Manor has a Review Score of 10 (9.953) out of 10, based on 38 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 122 reviews.
Review from Beverley W (Daughter of Resident) published on 7 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
I can't express how warming it is to receive feedback like this. It was an honour to care for your mother and she is missed by everyone at Greenhill Manor. thank you so much for taking the time to submit this review, your kind words will be shared with all of the team in the home.
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Review from J E (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you so much for completing this review. Your feedback is greatly appreciated and will be passed on to the whole team at Greenhill Manor.
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Review from Katrina S (Friend of Resident) published on 9 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your kind words. It was our pleasure to have you visit us.
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Review from N D (Daughter-in-law of Resident) published on 20 August 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for taking the time to complete this review, it is lovely seeing him settle in.
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Review from G W (Son-in-law of Resident) published on 20 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is always a pleasure to see you at the home, thank you for taking the time to fill in this marvellous review. We all care for your mother in law a great deal, and I will make sure the team see your kind words.
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Review from K W (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for completing this review, comments like this make an awful big difference to the team and I will be sharing your kind words with them all.
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Review from G D (Son of Resident) published on 20 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is an honour to care for your father at Greenhill Manor and seeing him settle in has been a joy! Thank you for completing this review, it is really appreciated.
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Review from S W (Father of Resident) assisted by family/friend published on 30 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you so much for taking the time to complete this review. We are glad that your son has settled in well and that you are happy with the care he receives.
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Review from S D (Friend of Resident) published on 30 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for your kind words and taking the time to complete this review.
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Review from L D (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you not only for your kind words, you are all a part of the Greenhill Manor Family, it is a pleasure to care for your mother as it was for your father.
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Review from R J (Husband of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is an honour and privilege! Thank you for taking the time to complete this review, we all appreciate it and I will make sure I pass your comments on to the team.
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Review from W J (Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
I am so glad you are happy at Greenhill Manor, it has been fantastic getting to know you and your family and listening to your stories! We are all thrilled to see you thriving and grabbing the bull by the horns!
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Review from M S (Sister of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for taking the time to complete this review. It is amazing how far your sister has come, she is an inspiration!
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Review from Wayne J (Husband of Resident) published on 16 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you, Wayne! Your feedback is important to us all and will be shared with the whole team.
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Review from Edward G (Son-in-law of Resident) published on 16 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for taking the time to complete such a lovely review, Edward. It is an honour to care for your mother-in-law. I will make sure to share your kind words with the team at Greenhill Manor.
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Review from Catherine N (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you, Catherine! It has been a privilege to get to know your mother and your family over the years. Your kind comments will be shared with the team.
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Review from A B (Niece of Resident) published on 14 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your comments. It is a pleasure to care for your aunt.
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Review from L G (Relative of Resident) published on 14 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your comments, it is much appreciated.
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Review from J H (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for choosing Greenhill Manor. It is a pleasure to be able to support your family again.
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Review from V O (Wife of Resident) published on 15 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for your kind words and also for your recommendations to others. It has been a great honour getting to know you, your husband and friends since he moved in.
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The Review Score of 10 (9.953) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for Hallmark Greenhill Manor is calculated as follows: ( (434 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
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Job Title: General Manager
Joined: 2016
Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.
Job Title: Deputy Manager
Joined: 2014
Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.
Job Title: Customer Relationship Manager
Joined: 2010
Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.
Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.
Job Title: Hospitality Services Manager
Joined: 2023
Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.
Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.
Job Title: Business Administrator
Joined: 2015
Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.
Job Title: Lifestyles Team Lead
Joined: 2011
Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.
Job Title: Head Housekeeper
Joined: 2007
Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.
