Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
Submit a Review
Top 20 carehome certificate
10 122 Reviews
  • Hallmark Greenhill Manor, Merthyr Tydfil
Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted approach puts residents and their loved ones at the core of all they do – this is Relationship-Centred Care.

The home has cleverly designed spaces to encourage residents to continue with passions and cherished pastimes. Whether enjoying a drink in the laidback pub or pottering around the garden and greenhouse, residents may even discover new passions!

Understanding the uncertainties of moving, Greenhill Manor keeps family together by welcoming fluffy friends to move in when possible, encouraging residents to bring cherished furnishings in to make their new room, feel like their old one and ensuring the doors are always open for loved ones to pop by.

Show Hallmark Greenhill Manor on the Map

Care Provided by Hallmark Greenhill Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Beech (General Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Hallmark Greenhill Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,710
    • Self-Funded Nursing Dementia Care from £1,750

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
  • (these prices are only a guideline, please contact Hallmark Greenhill Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.


Hallmark Greenhill Manor Reviews (122)

Total of 122, showing 21-40
10

Hallmark Greenhill Manor has a Review Score of 10 (9.953) out of 10, based on 38 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 122 reviews.

Overall Experience

  • 118
  • 4
  • 0
  • 0
  • 0

Date Published

122
2
23
38
84

Review from R W (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well into a nursing home we as a family are very satisfied with how things are going.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to complete this review! It is always a pleasure chatting with you and your mother in the cafe or on Sweetpea House, she always puts a smile on my face.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Sister of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here for 2 years and has been well cared for.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is an honour to care for your brother here at Greenhill Manor, we are so grateful for your kind review and I will share this with the team. Thank you very much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Mother of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried our son wouldn't settle in but he has done so a made lots of friends. This was a huge decision for us but we are comfortable and overwhelmed by the support he receives.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It has been a privilege getting to know your son and your wider family since his admission. Finding a care home for a family member must be an incredibly difficult process and we are so happy not only has your son settled, but you and your husband are comfortable also. I can't thank you enough for completing this review, see you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Mother of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been resident at Greenhill Manor for twelve months now, after a long stay in hospital with a complex illness resulting in her being totally disabled with limited capacity. She finds every day difficult in many ways, however caring staff and nursing staff do all they can to try and help
her settle, I cannot fault their dedication. She is well cared for in every respect, from personal care to laundry services. Being in the young person's unit here gives us peace of mind, staff are sociable and approachable. However, it would be nice if Hallmark provided their homes with a wheelchair adapted minibus to allow those residents who would benefit from an occasional outing into the community.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your lovely comments about the team. We have always accessed local services to enable residents to get out and about, but this has become more difficult as the local services have become less reliable. Your comment about the minibus will be discussed with the responsible individual.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid C (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in Greenhill Manor she has been treated with dignity and respect by all the staff. They are extremely caring and have the resident's very best interests at heart. Nothing is too much trouble for them. I am delighted with the care and support he receives every day. Thank you
all so much.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is a privilege to care for your husband, thank you for your kind words and for taking the time to submit this review, Enid.
We welcome feedback of any kind, but positive feedback such as this is incredible, thank you so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Granddaughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for four years. It's a very welcoming place, there is always plenty of activities going on. My nan is always happy when I come to visit.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is always a pleasure to see you and the family having so much fun with your Nan in the cafe area. Thank you for your kind words and for taking the time to complete this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Kept informed of all events. Very friendly atmosphere. Second to none.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you Helen, we are passionate about the roles we play and receiving feedback such as this, is lovely. I will pass your feedback on to the team as I know they will appreciate it.
There will be a lot of events coming up that we hope you and the family can attend. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Connie W (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Greenhill Manor Care Home for over three years. I have been very impressed with the care and compassion shown to him. Thank you very much.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to submit this review Connie. It is a privilege to care for your husband here and we really value your feedback, I will pass this on to the team immediately.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for nearly fourteen years. Overall excellent. Any concerns addressed immediately. Contact is regular with management and staff and there is a varied activity programme.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you. It's always lovely to catch up when you visit and we all really appreciate you taking the time to complete this review, as it impacts not just the care team, but every department at Greenhill Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. It's a lovely home and I have been here for eight years. I have a lot of good friends here and the staff are fantastic.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for completing this review. I know you give feedback to the team every day, but I will make sure to pass on your comments to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma A (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with you for eight months. She is very content. She has retained her independence and dignity which was very important for her. The care and attention to detail is exceptional, which I have seen for myself. I cannot praise Greenhill staff, from laundry to care to management, enough.
I can only thank you and recommend this care home with the highest regard.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear your kind words, it is a pleasure to care for your mother here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, caregivers have hearts of gold and put in every effort to make sure that the residents are comfortable.
There are two areas that concern me, which I have highlighted in previous surveys and nothing has changed. Concern one, not enough wheelchairs. Concern two, staff under pressure
due to understaffing.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your kind words about the care team. They felt privileged to care for your mother.
Residents at Greenhill Manor Care Home are supported to access appropriate services that provide individualised specialist wheelchairs. For those residents who don’t require specialist equipment, the home has an appropriate level of equipment required to meet the needs of all residents (in this instance wheelchairs).
Team levels are kept under daily review and determined by consideration of a number of factors.
These include the number, and individually assessed needs of residents accommodated, the knowledge and skill mix of individual team members and the layout of the building.
This approach results in a flexible approach to the number of team on duty at any given time.
Short-term sickness is covered, when possible, with the bank team. Unfortunately, it is not always possible to cover all shifts at short notice.
We welcome all feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janine W (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding on placing a loved one into care, even when the decision is in the best interest of your family member is the hardest decision you will have to make. From the moment we initially visited the home, my brother and I were not only impressed by the home itself but what stood out for us was every
member of staff we passed on our tour of the home acknowledge us and went out of their way to speak with us. We felt reassured as a family and watching the staff interact with the residents put our minds at ease and knew that this would be the best place for our mum.
Mum has been a resident now for over a year and the care, love and support she receives from the staff is second to none. The transition at first was hard, but they were always and continue to be there for her, reassuring and supporting her during the bad days with the greatest of patience.
Thank you to you all for your love and support to both our mum and us as a family.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear your kind words, it is a pleasure to care for your mother here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren R (Granddaughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the team at Greenhill Manor enough. Their care and compassion towards my grandfather was totally incredible. He resided at the home since November last year. The team made an extremely difficult situation so much easier. I will never forget the kindness the team showed towards Gramps and
myself, especially at the end of his life. He was one in a million, a true character and a fantastic human being and the team recognised that and how much I love him. A special thank you to the team on Sweetpea, especially five staff members.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your kind words. It was a privilege and an honour to care for your grandfather. He certainly was a character.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Niece of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty entered this home because she had a severe stroke and is bedridden. It was not an easy decision for her husband and family to make. She needs a lot of help as she has limited mobility. She receives excellent care and attention at the care home and her family are now happy with the decision
they made to move her there. My aunty has made new friends and her family are able to visit her when they want to.
Everyone is so friendly here. They treat my aunty extremely well and with great care. She is happy and well looked after. It's a big decision to put someone you love into care and trust they'll be ok. For my aunty and her family, it has been the best decision they made. All members of staff treat the residents with dignity. I would 100% recommend.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review. It is a pleasure to care for your aunt here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident suffering with dementia. My father is settled and happy with the environment, he sees it as his home now. As with all dementia patients, he has a little wobble now and then but the staff go out of their way to calm him and eventually bring him around. My father says “ it is lovely
here, the staff are wonderful, nothing is too much trouble and the food is great.”
His needs are well cared for, he wants for nothing. It is great that the staff put on so many events and I know that he enjoys them. The care that the staff show him is genuine, I see this in the way they communicate with him.
I cannot recommend this place too highly.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review. It is a pleasure to care for your father here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew F (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my mam is receiving. Carers are very professional, they can't do enough for you, always very polite. The care home is very clean. So glad my mami is there as it gives us, as a family, peace of mind. I would highly recommend anyone for their loved ones to go there as the
service is exceptional.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much, Andrew, for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review. It is a pleasure to care for your mother here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice J (Friend of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the reception desk were very friendly, pleasant and helpful. The home was always very clean and tidy at all times. The residents always seemed happy and well cared for and their needs were always a number one priority. The staff in the residential area couldn't do enough for you and were
always pleasant and helpful, I loved the fact that there were always activities going on and the residents seemed to love the singing down in the reception area, which I enjoyed too.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much, Janice, for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah W (Daughter-in-law of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two years in hospital, my mother-in-law entered this home bed ridden. Like everyone making these decisions, we found it extremely hard. She was very unwell. She had difficulty with swallowing, talking and slept a lot of the time. Within twenty-four hours she had more light in her eyes. Within
a month she was in a chair watching everything going on. Within three months she was attempting to feed herself. Within the last five months, she is talking, reading, her food is no longer purified, she is pulling herself along in her wheelchair and she has even walked a few steps.
This is all down to the superb care of the staff. Everyone is so friendly here. They treat my mother-in-law like family. We know she's being taken care of and we no longer worry which I never thought possible. It's a big decision to hand over someone you love and trust they'll be ok. I can say it's been the best decision we've made.
All members of staff treat the residents with dignity. I would 100% recommend.

Reply from Sally Patterson, Regional Sales Manager at Hallmark Greenhill Manor

Thank you Sarah for taking the time to write such a wonderful review for Greenhill Manor. It is an absolute pleasure to have your Mother In Law with us and see the progress she has made over the past few months. We will share your kind words with the team and display them in the community so everyone can read the kind words you have written.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy R (Partner of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first-hand experience on a daily basis whilst visiting my partner for five years at Greenhill Manor was one of excellence. The dedication of the care team on the Trevithick unit allowed us to feel a part of an environment that tried to promote inclusivity, a part of an extended family. I was always
struck by their empathy and caring nature and above all the way in which they treated my partner with respect and dignity. Throughout my partner's time within the home, they continued to make them comfortable and safe during an extremely difficult period in both our lives. They made our time special and meaningful even when it came to the end of life care, they were always on hand and displayed how much they cared. It was and always will be a source of comfort to me. I have nothing but heartfelt thanks and gratitude to all on the unit and would highly recommend the home to anyone looking to place their loved one into care.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Wendy, thank you so much for taking the time to leave this review during what must be such a difficult time for you. I have shared your comments with the team and they are delighted to receive such positive feedback. It was a privilege to care for your partner and to be part of your extended family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Hallmark Greenhill Manor is calculated as follows: ( (434 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (32)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Karen

Karen Beech

Job Title: General Manager

Joined: 2016

Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Lian

Lian Pearsall

Job Title: Deputy Manager

Joined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Mitchell

Mitchell Minney

Job Title: Customer Relationship Manager

Joined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.


Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.


Paula

Paula Lewis

Job Title: Hospitality Services Manager

Joined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.


Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.


Amelia

Amelia Lewis

Job Title: Business Administrator

Joined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.


Amanda

Amanda Francis

Job Title: Lifestyles Team Lead

Joined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.


Lucy

Lucy Murphy

Job Title: Head Housekeeper

Joined: 2007

Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.