Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
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10 122 Reviews
  • Hallmark Greenhill Manor, Merthyr Tydfil
Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted approach puts residents and their loved ones at the core of all they do – this is Relationship-Centred Care.

The home has cleverly designed spaces to encourage residents to continue with passions and cherished pastimes. Whether enjoying a drink in the laidback pub or pottering around the garden and greenhouse, residents may even discover new passions!

Understanding the uncertainties of moving, Greenhill Manor keeps family together by welcoming fluffy friends to move in when possible, encouraging residents to bring cherished furnishings in to make their new room, feel like their old one and ensuring the doors are always open for loved ones to pop by.

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Care Provided by Hallmark Greenhill Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Beech (General Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Hallmark Greenhill Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,710
    • Self-Funded Nursing Dementia Care from £1,750

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
  • (these prices are only a guideline, please contact Hallmark Greenhill Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.


Hallmark Greenhill Manor Reviews (122)

Total of 122, showing 41-60
10

Hallmark Greenhill Manor has a Review Score of 10 (9.953) out of 10, based on 38 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 122 reviews.

Overall Experience

  • 118
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Date Published

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Review from Julia W (Friend of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill Manor Care Home cared for my close friend's father the way that I would want a care home to look after members of my own family. The home was bright and cheerful, there were lots of activities for those who wished to engage with them but above all the care from the staff was second to none.
My friend's father was treated with kindness, compassion, dignity and love. From the home cooked meals he enjoyed to the attention and gentleness with which he was treated. The home staff were always available to chat with his family and work with them to give him the happiest experience. I would heartily recommend Greenhill Manor Care Home to others who want the best care for those they love.

Reply from Sally Patterson, Regional Sales Manager at Hallmark Greenhill Manor

Thank you so much, Julia, for taking the time to write such a wonderful review about your experience with Greenhill Manor. We will share this review with all of the team and know that they will be so proud to hear such a great review.


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Review from Stephanie C (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill Manor Care Home has very good facilities, great food and a nice outlook with many gardens. However, what makes it specially good is the staff who really take time and care about the residents. I don't think my father could have had better care and I recommend this home to anyone who needs
it. Visitors were made very welcome, and the home is easy to access. Five stars.

Reply from Sally Patterson, Regional Sales Manager at Hallmark Greenhill Manor

Thank you so much, Stephanie, for taking the time to write such a lovely review which we will share with all of the team. It was a pleasure to have Dad with us at Greenhill Manor and he is dearly missed.


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Review from Susan S (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great and friendly staff, amazing facilities for the residents and activities. The rooms are comfortable and well-maintained. The home is situated in beautiful surroundings and close to bus stops and rail.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to leave us such a lovely review. We will ensure that this feedback is shared with the whole team who will be thrilled with your kind words.


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Review from J D (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill Manor provides comfortable accommodation, a range of indoor and outdoor communal areas and excellent food. There are activities to further lift the spirits of the residents, including music performances, singalongs, gardening and trips for afternoon tea hosted by a nearby church. Day-to-day
care is excellent, staff are patient and attentive and there is a stable team of carers and nursing staff who get along well as a team, creating a pleasant atmosphere at all times.


Visitors are welcomed on planned and unannounced visits. All areas of the home are spotlessly clean. The home seems to run very efficiently, for example, residents' clothes are name tagged on arrival and laundered on site and cleaned clothes are delivered to residents' rooms ready for the next day in a very smooth process which feels more like a 5-star hotel than a care home.


I would highly recommend Greenhill Manor.


Reply from Sally Patterson, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to provide us with such a wonderful review. The whole team will be absolutely thrilled and proud to read such kind words.


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Review from J S (Son of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is challenging for anyone to put their loved ones into care.
I considered giving up work and relocating back but dementia/Alzheimer's is challenging and constant care is a kind option. The best thing that we as a family did.
I would highly recommend Greenhill Manor.
I felt comfortable leaving
my mum in the home knowing that she would be surrounded by colleagues that eventually become family.
My mum was in the home for circa 5 years and I have the utmost respect for the carers and staff.
I am eternally grateful for all the wonderful staff that cared for my mum and will most definitely stay in touch with many of them.
I rarely write reviews as I get bored after the first sentence but felt it pertinent to leave my thoughts to thank everyone at Greenhill Manor and also support new families who may go through the challenges of a loved one and support them in deciding on a safe haven.
Greenhill Manor all the way!
A hearty thank you.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for the wonderfully kind words about the home and our team which will be fed back to the team today and I know they will be thrilled to read this review. It was a pleasure to have Mum with us and the wonderful support of you and the family was amazing.


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Review from E M (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a care home for my mum who had been diagnosed with dementia and was unable to remain living at home independently. I went to the home to have a look around and the manager showed me around the home. The manager and staff were very helpful, supportive and very understanding. My mum
moved into the home which was very difficult as she did not understand that she was ill and was no longer capable of living alone. This was a very distressing time for both my mum and myself (daughter), but I have to say that the management and staff were very supportive, caring and were always on hand to reassure her and help her settle. I cannot thank the staff for the time, patience and support that they give the residents and it is reassuring to see that all residents are safe at all times.
Once again, thank you for keeping Mum safe and making her feel at home.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to give us such a lovely review which we will feedback to all of the Greenhill Manor team.


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Review from Richard S (Cousin of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill Manor Care Home offers wonderful, personal care from the very first contact. The level of thoughtfulness throughout the home is genuinely outstanding and I am so glad that a room was available for my cousin. The staffing levels are impressive and the connections made between the staff and
the residents are hugely reassuring. I knew, for sure, that my cousin was literally in safe hands the whole time. A heartfelt thank you to everyone at Greenhill Manor.

Reply from Vicki Pickering at Hallmark Greenhill Manor

Thank you, Richard, for your kind words, we are so pleased you have had a great experience with the team at Greenhill Manor.


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Review from Eirwen W (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home! My father has been a resident since July 2020 and even in the most difficult circumstances, due to Covid, has always received an exceptional standard of care. All of the staff go over and above to see that he is well looked after, entertained and extremely well fed!
All of the
staff are extremely approachable and always ready to speak with our family members.
I cannot recommend this care home enough.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to submit this review, we are so pleased with your comments and will feed this back to the team.


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Review from Pat M (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with a heavy heart we decided that Mum needed to go into a nursing home. On our visit to view the home, we were immediately reassured by the friendly reception from everyone and the patience taken in showing us around and answering our many questions. The facilities are wonderful and the rooms
modern and attractive with a lovely outlook. The staff are wonderful not just to Mum but to the family as a whole. They are kind and considerate of her needs and keep us informed of any changes. She enjoys the activities, concerts and having her hair and nails done. We cannot thank everyone enough.
Greenhill Manor has given Mum a new lease of life.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for leaving this review Pat. We are so glad that you and the rest of the family are able to visit and have input into the care we offer your mum. It's lovely to see her having fun with her new friends.


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Review from Susan C (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring team at Greenhill looks after my mother. This last year has been difficult all around but has kept in constant touch. My first visit was last week, and the professional experience with timing a Covid test and the PPE I was supplied with to protect everyone, but also making my visit
so special. Can’t thank them enough.

Reply from Mark McCole, General Manager at Hallmark Greenhill Manor

Thank you, Susan, it has been a very different year for sure. We know how much the visits mean not only to our mother but to you and the rest of your family. We really appreciate that you have taken the time to complete this review; see you soon.


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Review from Deborah R (Daughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill Manor Care Home in Merthyr is an amazing place. Even though Covid has had a major impact on our time spent there with loved ones we have managed to develop a relationship with the great staff. This has allowed us to gain a sense of confidence in the care our mother has and is receiving at
this time. Nothing is too much trouble for the carers. This is a special place and we as a family are happy with all aspects of care and attention during this difficult transition.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

We all appreciate your kind comments Deborah, thank you for taking the time to complete this outstanding review.


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Review from Tina R (Daughter-in-law of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care and support, not only towards my mother-in-law but also myself. Mum has struggled to settle and this has caused great anxiety. The manager and her team have gone above and beyond to put Mum at ease each spending time with her throughout the day, even the admin and domestic
staff have been happy to spend time with Mum. I can't express how much support is given to residents. Truly outstanding.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for completing this review. We appreciate that this has been an extremely difficult year, but we all look forward to a time when you can visit the home and spend quality time, face to face with your mother.


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Review from M J (Granddaughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at so many homes before deciding on Greenhill. The way they have handled the pandemic is to be commended. We have no doubt at all that Granny is in the best possible place and receiving the best care. She also has a lot of fun!

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

We are so pleased that your granny is enjoying her time at Greenhill Manor, she is so much fun and has helped keep spirits high this past year.


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Review from Brian W (Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Greenhill Manor 5 years ago and though it was a difficult decision to make back then; I quickly realised that I had made the right choice. The staff have become like a family to me and I have made so many new friends. There is always something fun going on (that I never would have joined
in with in the past) and I have enjoyed trips to the seaside, discovered the inner artist with craft sessions, the café area is my favourite area of the home because I get to chat to many of the people coming and going from the home which has changed over the past year, but occasionally I pop down to have a nice latte. The activity team, helped set up voice service device in my room, which is a little box that plays my favourite music or can tell me the latest news whenever I ask her to, I am still learning how to use the different features, but nothing is too much for the staff to help me get to grips with things.
I can relax, knowing I am safe and have the best people looking out for me.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete this review, such lovely comments and we are glad you are enjoying your stay at Greenhill Manor.


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Review from Valmai J (Friend of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Greenhill Manor since 2015 when friends became residents. It is always welcoming, both as a building and it's staff. Since my friend's death, her husband has remained and is always telling me how fortunate he is. His room is always spotlessly clean, as is his laundry, and the food is
varied and tastefully prepared. We have had a 60th birthday and several wedding anniversary parties for quite a few friends, which the staff have organised. Nothing is too much trouble and whatever he needs or wants is carried out, even to giving his own telephone, which means that we can speak each day. In normal times, there is always something going on, as well as festivals throughout the year as well as classes on diverse subjects and a weekly concert. The staff are friendly and chatty and always treat him in a dignified manner, having time for a short conversation. In fact, they are like an extra family because we have come to know them so well. Totally supportive and helpful.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you, Valmai, we look forward to more parties in the future. Thank you so much for taking the time to complete this review, hopefully, we will see you soon.


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Review from William T (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was living in Greenhill for the last 18 months of his life and I can't stress enough what a positive impact the staff and the home had on his last year and a half of life, not only for him but for my mother as well.
Before moving to Greenhill my father was a shadow of his former self, but
the staff at Greenhill got his confidence back, treated him with dignity and got his smile back.
He was often getting involved in activities in and around the home whenever we visited him in the cosy café on site he was always full of stories of what he had been up to.
During Covid, it was obviously more difficult to see him regularly but the home worked within government recommendations to him and other residents safe. Speaking on Facetime we could keep in contact until the end.
The warmth and care given by every member of staff is something my family will never forget, and if we were ever in the same position we would not hesitate to use Greenhill again. Thanks for everything.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

We are so glad we were able to make a positive impact on your fathers life when he moved to Greenhill Manor. We are humbled by your feedback and you and your mother are always welcome at Greenhill Manor.


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Review from E C (Sister-in-law of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these difficult times, it has been very stressful for relatives and much more for patients.
My brother-in-law has been very ill, especially in May and June. The care he has received has been amazing. The staff have nursed him back to as much good health as possible given his condition. I cannot
commend them enough - they are angels! Nothing is too much trouble for them. They each deserve a medal! My brother-in-law came home on a regular basis and he misses this very much. I do feel, however, that the time has come to allow a relative to visit on a daily basis.

Reply from Mark Mccole, General Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.


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Review from Alun J (Son-in-law of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last six years, my mother-in-law has been at Greenhill, the care and professionalism by staff has been second to none. I would highly recommend.

Reply from Mark Mccole, General Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.


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Review from Susan O (Cousin of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and team members have been absolutely excellent during covid19 lockdown restrictions, especially keeping in contact via the weekly email, news letter and the Facetime facilities, which have been really important to see and speak to family members to offer our additional support in such difficult
times.

Reply from Mark Mccole, General Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.


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Review from Barbara C (Wife of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to have this chance to say how very grateful I am to have this chance to express my gratitude for the wonderful care my husband has had during the last few months when he has been stricken by the virus. He is always cared for by the wonderful staff who we consider to be part of our family.
Please if you can, keep our visits going.

Reply from Mark Mccole, General Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.


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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Hallmark Greenhill Manor is calculated as follows: ( (434 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (32)

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Meet the Team (7)

Karen

Karen Beech

Job Title: General Manager

Joined: 2016

Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Lian

Lian Pearsall

Job Title: Deputy Manager

Joined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Mitchell

Mitchell Minney

Job Title: Customer Relationship Manager

Joined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.


Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.


Paula

Paula Lewis

Job Title: Hospitality Services Manager

Joined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.


Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.


Amelia

Amelia Lewis

Job Title: Business Administrator

Joined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.


Amanda

Amanda Francis

Job Title: Lifestyles Team Lead

Joined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.


Lucy

Lucy Murphy

Job Title: Head Housekeeper

Joined: 2007

Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.