Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
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10 122 Reviews
  • Hallmark Greenhill Manor, Merthyr Tydfil
Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted approach puts residents and their loved ones at the core of all they do – this is Relationship-Centred Care.

The home has cleverly designed spaces to encourage residents to continue with passions and cherished pastimes. Whether enjoying a drink in the laidback pub or pottering around the garden and greenhouse, residents may even discover new passions!

Understanding the uncertainties of moving, Greenhill Manor keeps family together by welcoming fluffy friends to move in when possible, encouraging residents to bring cherished furnishings in to make their new room, feel like their old one and ensuring the doors are always open for loved ones to pop by.

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Care Provided by Hallmark Greenhill Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Beech (General Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Hallmark Greenhill Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,710
    • Self-Funded Nursing Dementia Care from £1,750

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
  • (these prices are only a guideline, please contact Hallmark Greenhill Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.


Hallmark Greenhill Manor Reviews (122)

Total of 122, showing 61-80
10

Hallmark Greenhill Manor has a Review Score of 10 (9.953) out of 10, based on 38 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 122 reviews.

Overall Experience

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Review from Terence C (Brother-in-law of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good caring staff have looked after my brother-in-law very well. Very understanding to relatives and friends. I understand it is head office policy, the relative situation regarding who needs an urgent review.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to complete this review, we appreciate your concerns surrounding visits to the home and hope that this is able to be re-implemented in the near future. The decision for all visits to cease was made by the Local Authority after receiving a strong recommendation from Public Health Wales. The reasoning behind this was to reduce the risk of an outbreak which could potentially affect every resident and the team at Greenhill Manor.


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Review from Sam H (Friend of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been to Greenhill Manor many times to visit. It's always very clean. I am very impressed with the facilities and the staff are amazing. Residents always seem really happy and well looked after, Greenhill has really managed to balance a friendly homely atmosphere whilst still having all the facilities
which go above and beyond. I couldn’t recommend it more.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.


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Review from Sarah L (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Greenhill Manor in June 2017, the care that she has is exceptional. Without the staff's support and help my mother would not be with us today. Nothing is too much bother for the staff and we are made to feel as if Greenhill Manor is our extended family. I will never be able to thank
the staff for all the ongoing care given to my mother.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home, and for your kind words.


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Review from David R (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be the best care home in Wales. Nothing is too much trouble for the staff and they treat my mother with so much care and attention.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Care Home and for your kind words.


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Review from J J (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough. The facilities and the staff are second to none. I wouldn't want my mother anywhere else. I know she is safe and I know I don't have to worry about her as the care is of such a high standard. During the lockdown, we have been kept fully up to date with emails and facetime
making us feel so much better as we miss her so much.

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Review from Bridget S (Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is looked after extremely well. The staff are fabulous and the placement has far exceeded our expectations. Nothing is too much trouble. The food is wonderful and there is a great variety of choice.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home.


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Review from Linda P (Cousin of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was in your care for the past 5 years of his life . Sadly he died in February , even then 2 members of staff from Trevethick Ward were with him at the hospital when he died. Living in Spain I would visit twice or three times a year. Mornings were spent visiting my cousin . The staff always
had the time to tell me how he was and even kept in contact with me in Spain When it came to arranging his funeral the advice and help was wonderful, I have never had to arrange a funeral before and didn't know where to start. Three of his carers attended the funeral. I wish I could use names but they will know who I am speaking about . Sometimes it was lunch time when I was there and I often had lunch with my cousin, lovely well cooked food. My cousin was described as a gentle giant and he certainly was. Once again I can't thank you all enough for the care and kindness shown to my cousin and myself. One day perhaps a cure will be found for Dementia . Such a cruel illness.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home, and for your kind words.


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Review from S V (Wife of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for in an excellent way.
Food is brilliant.
Staff are all really good.
Manager is excellent.
Any issues are resolved extremely quickly.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.


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Review from Alison W (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Greenhill Manor for the last 13 months of her life. The care shown to her was second to none. The whole ethos is one of care and respect and the last 3 weeks of her life that included concern and empathy to both me and my husband. All staff work relentlessly to ensure residents
feel part of their community. Any concerns were always addressed. I would highly recommend Greenhill Manor as I felt that my mother was 100% safe.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review and recommend Greenhill Manor.


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Review from Eirwen W (Daughter-in-law of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law came to Greenhill Manor in February and we are very pleased with every aspect of this caring home. Especially convenient is the cafe, which, as her mobility is limited, we make excellent use of this thoughtful facility. It is always kept at a very good standard.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor. We are glad that your family are happy and make the most of the facilities at Greenhill Manor. If there is anything we can do to enhance the experience for your family, please do not hesitate to let us know.


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Review from Allison L (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has the opportunity here to experience a quality of life I did not think possible for her to have. From the moment you step inside, you know the statement hanging up is true. You really do feel she is amongst friends.

Reply from Mark Mccole, General Manager at Hallmark Greenhill Manor

Thank you for taking the time to review Greenhill Manor Care Home, we are thrilled with your feedback and will be sure to feedback to the team.


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Review from Janet R (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and attention that my extremely frail mother receives at Greenhill Manor. The overall impression when you arrive is of a home that is well run, where staff are happy and motivated. Again and again, you can see staff treating the residents with cheerful courtesy and
respect. This is a wonderful care home and I'm so grateful that my mother is being so well cared for.

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Review from Sally P (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives outstanding care from all the staff here. They are a dedicated, efficient and very caring team both to my husband and myself and I am so grateful to them all. I would thoroughly recommend Greenhill Manor to anyone in a similar situation.

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Review from Elizabeth W (Friend of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and caring staff. Look after residents with excellent cake.

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Review from P M (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family member, I am completely satisfied with the care my mother receives at your home. I love the ideas of communities within the home. My mother enjoys a very good appetite and the food is always excellent and well presented.

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Review from K M (Daughter-in-law of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are friendly, professional and knowledgeable. Nothing is ever any trouble. I have always found them respectful and helpful.

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Review from Rhys M (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are fab in all they do. Nothing is too much trouble for them. They do a brilliant job looking after my Mam and I couldn't thank them enough. The home is fab. The food is fab. All round welcoming and friendly.

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Review from B W (Friend of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend every Saturday. I found the staff very friendly, kind and helpful. My friend was looked after with great care.

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Review from Elizabeth G (Sister of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank this home enough for the care my sister has received since being in here. The staff are all really helpful, nothing is too much trouble. All staff are extremely helpful and my sister's care is second to none.

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Review from Laura H (Daughter of Resident) assisted by family/friend published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The council wanted my mother to go into a home in Caerphilly but we had heard such good things about this home we wanted her to come here. All we heard was excellent, we cannot thank you enough for giving us the faith that our mother can be happy and looked after. 5-star service.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Hallmark Greenhill Manor is calculated as follows: ( (434 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (32)

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Meet the Team (7)

Karen

Karen Beech

Job Title: General Manager

Joined: 2016

Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Lian

Lian Pearsall

Job Title: Deputy Manager

Joined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Mitchell

Mitchell Minney

Job Title: Customer Relationship Manager

Joined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.


Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.


Paula

Paula Lewis

Job Title: Hospitality Services Manager

Joined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.


Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.


Amelia

Amelia Lewis

Job Title: Business Administrator

Joined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.


Amanda

Amanda Francis

Job Title: Lifestyles Team Lead

Joined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.


Lucy

Lucy Murphy

Job Title: Head Housekeeper

Joined: 2007

Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.