Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
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10 122 Reviews
  • Hallmark Greenhill Manor, Merthyr Tydfil
Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted approach puts residents and their loved ones at the core of all they do – this is Relationship-Centred Care.

The home has cleverly designed spaces to encourage residents to continue with passions and cherished pastimes. Whether enjoying a drink in the laidback pub or pottering around the garden and greenhouse, residents may even discover new passions!

Understanding the uncertainties of moving, Greenhill Manor keeps family together by welcoming fluffy friends to move in when possible, encouraging residents to bring cherished furnishings in to make their new room, feel like their old one and ensuring the doors are always open for loved ones to pop by.

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Care Provided by Hallmark Greenhill Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Beech (General Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Hallmark Greenhill Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,710
    • Self-Funded Nursing Dementia Care from £1,750

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
  • (these prices are only a guideline, please contact Hallmark Greenhill Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.


Hallmark Greenhill Manor Reviews (122)

Total of 122, showing 101-120
10

Hallmark Greenhill Manor has a Review Score of 10 (9.953) out of 10, based on 38 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 122 reviews.

Overall Experience

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Review from Ann J (Niece of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle's health has improved considerably since he has been in this care home.
The staff are kind and considerate.
I believe activities are on offer but have been told he declines to get involved.
I am kept informed of everything that's involved with my uncle's care.
His laundry is now being more
carefully monitored which is pleasing. The home is expensive but the care is very good,

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Review from Valerie L (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mt mum will be 101 years old in September and is almost blind and deaf and confined mostly to bed. we visit her twice daily and staff are always accessible if we have any concerns. The care and love shown to mum is beyond belief. She is treated as if she is family and I cannot praise Greenhill enough
for making her final years as comfortable and dignified as possible. It is always a pleasure to visit.

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Review from L T (Niece of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has always been cared for very well at this nursing home. I am always contacted if there is a problem with my aunt. The staff are always very friendly polite and professional.

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Review from Gillian O (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism of the staff was second to none. They cared for my mother with care, patience and dignity. She was kept clean, tidy as was her room at all times. The staff were always helpful towards our family if questions needed to be asked and was informed immediately of any change of
circumstance. I would highly recommend this care home to everyone who is looking for care for a loved one.

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Review from S V (Wife of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, all requirements are met and nothing is too much trouble.
Medication and nursing is excellent.
I believe all the necessary requirements to make my husband as comfortable as possible are being met and would recommend the care home.

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Review from L D (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, professional and attentive staff. Food and cleanliness is excellent.
We are very happy as a family to leave our father in the care of such trained staff, we have complete trust in them and gives is peace of mind.
The bedrooms and surrounding are very modern. bright and comfortable.

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Review from Christine C (Niece of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was discharged from hospital into the care home and it was the best thing to happen to her. She now has a better quality of life with the carers constantly making sure she is fine, the food is excellent.

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Review from Cheryl M (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to the care home last December and did not settle for quite a few weeks but due to the patience, care and total commitment of the staff, she is now happy and settled.

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Review from Philip J (Friend of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in a lot of care homes in the past and have found that this is the best that I have ever come across. It is excellent in all aspects including staff and facilities.

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Review from Primrose S (Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at Greenhill Manor Care Home for 3 years and I gradually found out how good it is here and what facilities are available. I am accompanied out shopping when I need to and have just been on a day trip to Bristol Zoo. I am a keen knitter and regularly go to the knitting club. There is also
a gardening club. The care here is of a high standard and I'm treated with the utmost dignity and respect at all times.

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Review from Elizabeth-Ann J (Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you come into Greenhill Manor Care Home, you are greeted with a big friendly smile. The staff are wonderful and could not wish for better.

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Review from Catherine N (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Greenhill Manor Care Home an excellent care home. All facilities and staff are of a very high standard. My father was a resident and passed away there in 2010 suffering Alzheimer's and now my mother has vascular dementia and has been a resident since September 2014. I have never felt any reasons
to complain or have concerns. Any problems encountered are dealt with the utmost discretion and respect. Care is given with dignity and respect and each resident is treated individually, allowing them their own preferences when possible.

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Review from Phillipa E (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been in Greenhill for 12 months. On the whole, the care and support has been very good. There were some issues with dads care at first - ending in hospitalisation, since then he has been monitored carefully. Mam's care has been very good and improvements to her room have helped
(replacement floor). The staff are very caring and friendly, although sometimes not pro-active. However, they always respond when asked.

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Review from Sampson (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing here for a year. We are very pleased with the care and the overall care home. The staff are very friendly, helpful, polite and caring and there are obvious signs that they love what they do and treat residents as if they were their own family. The food is very good- a vast
variety of different dishes and sometimes I eat with my mother at the care home and the food is very good. The cleanliness is excellent, my mother gets showered every morning and clean clothes, her hair washed and blow dried by hairdresser every week and a manicure. Entertainment is very good, normally a singer on a Friday.

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Review from Christine O (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been resident at Greenhill Manor she has had excellent care. The staff, carers and management all treat my mother with dignity and are very caring. They show genuine concern for my mother and have an excellent rapport with family and visitors alike. Before moving to Greenhill, my
mother was continually picking up infections and was really unhappy. Her overall health has since improved and her general demeanour has completely changed. She is much happier, as are her family.

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Review from David H (Son of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is of a very high standard but it is the staff who are the making of the home. Can't praise them enough for their caring and friendly attitude.

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Review from David O (Cousin of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Cousin has been a resident at Greenhill Manor for nearly 4 years now. Prior to my Cousin being placed into care and on the advice of the Manager at Greenhill Manor, who also made the necessary arrangements for my Cousin to visit the home for a couple of hours during his transition from the local
Hospital, to enable him to get a feel for what it was like at Greenhill Manor. We choose this particular Care Home due to its location. My Cousin absolutely loved it there from those couple of hours and remains very contented. Management and Staff are absolutely fantastic and my Cousin is always praising his carers to me each time I visit. He refers to the Home like a Hotel and states he feels like a very welcome guest. From being apprehensive of going into care to being 100% happy makes all the difference to my Cousin and our family, knowing he will be looked after with no worries. Keep up the tremendous work you do, you don't know how much it means. I thank you for that.

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Review from Huw B (Nephew of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently had to be rushed to the local hospital and he was accompanied by a staff member from 'Cocklebird' community at Greenhill. When I arrived at the hospital the staff member that accompanied my uncle from the home was doing a brilliant job of keeping my uncle (dementia resident) calm and
the hospital staff fully informed and me updated (I believe he stayed beyond his shift end - a real credit to himself and Greenhill Manor). All the staff I encounter also do an excellent job under often difficult times, not just with my uncle but with all residents who are treated with care, respect and humanity. I am a frequent visitor at all sorts of times.

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Review from D T (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Greenhill Manor since April. The care they have shown her has been exceptional. There is always a choice of food and activities are plentiful. The staff do above and beyond their role and with a smile. I believe this is down to the strong leadership from the manager of the home,
he makes himself available at anytime.

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Review from D H (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided for my mother. In particular the nursing care is excellent.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Hallmark Greenhill Manor is calculated as follows: ( (434 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (32)

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Meet the Team (7)

Karen

Karen Beech

Job Title: General Manager

Joined: 2016

Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Lian

Lian Pearsall

Job Title: Deputy Manager

Joined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Mitchell

Mitchell Minney

Job Title: Customer Relationship Manager

Joined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.


Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.


Paula

Paula Lewis

Job Title: Hospitality Services Manager

Joined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.


Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.


Amelia

Amelia Lewis

Job Title: Business Administrator

Joined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.


Amanda

Amanda Francis

Job Title: Lifestyles Team Lead

Joined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.


Lucy

Lucy Murphy

Job Title: Head Housekeeper

Joined: 2007

Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.