*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
A large visitor car park at the front of the home which should have ample car parking spaces.
Hallmark Greenhill Manor has a Review Score of 10 (9.953) out of 10, based on 38 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 122 reviews.
Review from Paul B (Son-in-law of Resident) published on 6 November 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Mark McCole, General Manager at Hallmark Greenhill Manor
Thank you for your comments, including that you are likely to recommend us, that was great to read. I wanted to confirm all team members have the same level of training but I will arrange to meet with you so we can chat about your concerns in person.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill E (Daughter of Resident) published on 7 October 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.953) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for Hallmark Greenhill Manor is calculated as follows: ( (434 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
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Job Title: General Manager
Joined: 2016
Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.
Job Title: Deputy Manager
Joined: 2014
Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.
Job Title: Customer Relationship Manager
Joined: 2010
Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.
Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.
Job Title: Hospitality Services Manager
Joined: 2023
Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.
Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.
Job Title: Business Administrator
Joined: 2015
Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.
Job Title: Lifestyles Team Lead
Joined: 2011
Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.
Job Title: Head Housekeeper
Joined: 2007
Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.
