Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
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Top 20 carehome certificate
10 123 Reviews
Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted approach puts residents and their loved ones at the core of all they do – this is Relationship-Centred Care.

The home has cleverly designed spaces to encourage residents to continue with passions and cherished pastimes. Whether enjoying a drink in the laidback pub or pottering around the garden and greenhouse, residents may even discover new passions!

Understanding the uncertainties of moving, Greenhill Manor keeps family together by welcoming fluffy friends to move in when possible, encouraging residents to bring cherished furnishings in to make their new room, feel like their old one and ensuring the doors are always open for loved ones to pop by.
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Care Provided by Hallmark Greenhill Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 2

Funding & Fees Guide for Hallmark Greenhill Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,710
    • Self-Funded Nursing Dementia Care from £1,750

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
  • (these prices are only a guideline, please contact Hallmark Greenhill Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.


Hallmark Greenhill Manor Reviews (123)

Total of 123, showing 121-123
10

Hallmark Greenhill Manor has a Review Score of 10 (9.955) out of 10, based on 39 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 123 reviews.

Overall Experience

  • 119
  • 4
  • 0
  • 0
  • 0

Date Published

123
3
24
39
84

Review from D H (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided for my mother. In particular the nursing care is excellent.

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Review from Paul B (Son-in-law of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As this is the only care home I have had dealings with it is difficult to be judgemental in many reports. We did however visit a number of others before choosing this one. Our general opinion of Greenhill Manor is good, though there are signs occasionally that the staff do no have time to finish off
their jobs fully. The individual member of staff who you deal with can also leave you feeling differently to if you had dealt with another individual but I guess that applies in all walks of life.

Reply from Mark McCole, General Manager at Hallmark Greenhill Manor

Thank you for your comments, including that you are likely to recommend us, that was great to read. I wanted to confirm all team members have the same level of training but I will arrange to meet with you so we can chat about your concerns in person.


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Review from Jill E (Daughter of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager, bursar to the care staff everyone is friendly, caring and happy. The ethos is a warm welcome and the care of the highest standard. Since transferring from hospital, with general nursing needs, my mother has improved quite significantly. Communication is excellent and professional such
a happy place to be and visit. I am so pleased we chose Greenhill Manor.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Hallmark Greenhill Manor is calculated as follows: ( (446 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 463 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Apr 2025

Please contact the home for current vacancies


Awards / Recognitions (32)

Top 20 Large Care Home Groups 2025

Recipient: Hallmark Luxury Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Care Homes Wales 2025

Recipient: Hallmark Greenhill Manor

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Hallmark Luxury Care Homes

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (7)

Karen

Karen Beech

Job Title: General Manager

Joined: 2016

Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.

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Lian

Lian Pearsall

Job Title: Deputy Manager

Joined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.

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Mitchell

Mitchell Minney

Job Title: Customer Relationship Manager

Joined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.

Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.

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Paula

Paula Lewis

Job Title: Hospitality Services Manager

Joined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.

Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.

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Amelia

Amelia Lewis

Job Title: Business Administrator

Joined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.

Amanda

Amanda Francis

Job Title: Lifestyles Team Lead

Joined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.

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Lucy

Lucy Murphy

Job Title: Head Housekeeper

Joined: 2007

Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.

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