Aberpennar Court Care Home

Windsor Road, Miskin, Mountain Ash CF45 3BH
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10 64 Reviews
  • Aberpennar Court Care Home, Mountain Ash
Conveniently nestled in the village of Mountain Ash, near Miskin, Aberpennar Court is a welcoming, purpose-built care home that offers residential and nursing care.

With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Aberpennar Court care home to deliver the kindest possible care to residents, supporting them to lead their best possible life.

Inside the home, Aberpennar Court boasts a range of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. During the summer months, the large landscaped garden area is the ideal spot for some alfresco dining, offering beautiful views across the Cynon Valley. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The whole team are there to help you or your loved one settle in, and the professional care team at Aberpennar Court care home take the time to learn about each resident’s individual hobbies and interests, promoting an active and fulfilling life.

In addition to the range of activities available at Aberpennar Court, the team also encourages residents to take an active role in the Mountain Ash community. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is a way for every resident to get involved.

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Care Provided by Aberpennar Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Thomas Roche (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room

Aberpennar Court Care Home Reviews (64)

Total of 64, showing 21-40
10

Aberpennar Court Care Home has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time Aberpennar Court Care Home has 64 reviews.

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Review from A R (Daughter-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was 100 today. The home welcomed all her large family and made us very welcome.
They clearly have great respect for her and treat her with dignity.

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Review from Ryan R (Grandson of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. Always very friendly and courteous. Lovely welcome at my grandmother's 100th birthday.

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Review from Claire E (Relative of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited in August for my great auntie's 100th birthday celebration, what I observed was how caring your staff were around her and ensuring she was ok and comfortable, especially with so many family around her. I could see they were incredibly attentive to her emotions and needs, you could tell they
knew her very well and vice versa. I had a great afternoon visiting and all the staff were very friendly and welcoming and supportive to the family. Thanks for making it such a great occasion for us all.

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Review from Eamonn D (Relative of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home - the staff are so amazing. Two members of staff, in particular, are so amazing. We are so happy that my wife's grandmother is in this home - it's clean, she is well looked after and very happy. The care she received during covid really made us very happy. The activity room is fantastic.

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Review from Philip J (Grandson of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celebrating my nan's 100th birthday with family. Staff very welcoming, allowed us to have a room for the buffet. Allowed us to stay for a couple of hours. Staff on hand to help. A big thank you to everyone for making this a special occasion.

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Review from Rhys D (Grandson of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful visit to celebrate my grandmother's 100th birthday. The staff are so kind and went out of their way to make the day so special. A day we will never forget. Thank you so much.

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Review from Ellen B (Granddaughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for putting on such a great 100th birthday for our relative. Such lovely, caring staff.

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Review from Gerald G (Nephew of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the pandemic, I only visit my Aunt once a week. I find the home to be very good, nice and clean and my Aunt seems to be very happy there. Her 2 carers look after her very well as do the rest of the staff. I am quite happy as well.

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Review from Rob D (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a truly exceptional place on all levels. No other words are necessary. Can't thank you enough.

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Review from Rhiannon D (Granddaughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more grateful to the staff at Aberpennar Court Care Home. They are all so kind and go out of their way to help my grandmother stay safe and happy. Two staff members in particular are especially amazing in going out of their way. Thank you so much for all your hard work.

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Review from A J (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in well, and the staff are very caring towards my dad. He has struggled with losing his sight, and the staff adapt to this, keeping him company. Genuinely care for the residents.

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Review from Nigel J (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Costs for respite care are ridiculously expensive. Care of the nursing patients and care of respite patients is good.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aberpennar Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely comments on the care provision at the home. The costings for respite care are worked out to ensure we can provide enhanced care and support for all residents so that their needs can be met. If you wish to discuss this further, please do not hesitate to contact the Home Manager who will be happy to talk to you about it.


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Review from Carole J (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for during the pandemic. Visiting is still a bit of a problem as by appointment only. No one minds doing a lateral flow test to enter the home but having to fill in forms always as a regular visitor needs to come to an end. In Wales in 2 weeks everything will get back to
normal, so visiting our relatives should get back to normal. 2 years is a long time for elderly people to not see their families, their mental health needs to be considered.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Aberpennar Court Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. The last two years have been a difficult journey and we continue to do our utmost to keep our residents and colleagues as safe as possible during these unprecedented times. Whilst we understand the frustrations of continued testing and risk assessments, as covid is still very prominent in the communities, we have a duty to ensure, as much as possible, that we prevent the virus from coming into our home. We offer visits for residents either in a visiting area or in their rooms. We will continue to follow the Welsh government requirements and are happy to discuss this if you would like to contact the home.


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Review from Janet F (Friend of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to be allowed in to celebrate a 65th Anniversary due to Covid with both of them in this wonderful care home together. The staff went above and beyond to make it safe for several of us to celebrate this special day with them, the staff made a lovely spread and a celebration cake,
put bunting up. What amazing staff you have working here, with the love and dedication they have for everyone there. Thank you again for everything you all do.

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Review from Carole J (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after. The staff are very kind and caring. The past few years have been very difficult for everyone but they made sure everyone was kept safe.

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Review from P M (Nephew of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care my relative has received since arriving this month. All staff very helpful and friendly.

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Review from Jeffrey B (Son-in-law of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You run a brilliant service and the staff are outstanding.

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Review from A D (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mother receives as the carers are hard-working even when they are short-staffed, which is quite often.
My mother has been a resident at Aberpenna Court for 5 years and in all that time has not had any improvements made to her room. It desperately needs painting and possibly
carpet removed and replaced. Some rooms have had an upgrade and some haven't.
Overall very happy with the service.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Aberpennar Court Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are delighted you are happy with the care your mother receives and our team. Sadly, these last couple of years have been unprecedented with regards to staffing largely due to Covid. We always strive to ensure safe staffing levels so that we can continue to provide our high quality, kind care. We are sorry you feel your mother’s room requires some attention; we will look to address this by arranging a refresh for her room as soon as possible. Please do not hesitate to contact the home if you have any areas you would like to discuss, we are always happy to help.


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Review from Jackie M (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are so helpful. Staff will do anything to help you.

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Review from Karen H (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aberpennar Court provides a good level of care and support to my mother. During the pandemic, it has obviously been difficult to visit my mum but the home has tried to accommodate this wherever possible. There has sometimes been a lack of communication especially from management but can see this is
now being addressed as there has been a change of home manager recently with improvement. My main concern is that residents are not getting enough fresh air and a walk around the garden would be a benefit - and would be happy to do this with my mother.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aberpennar Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased you can see an improvement in communication within the home. We regularly use the garden to support residents to access the outside space and some residents chose to access this area daily. If you would like to support your mother to enjoy the garden, we would welcome this and we would be happy to book these visits in with you.


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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Aberpennar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for Aberpennar Court Care Home is calculated as follows: ( (213 Excellents x 5) + (2 Goods x 4) ) ÷ 215 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aberpennar Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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