Aberpennar Court Care Home

Windsor Road, Miskin, Mountain Ash CF45 3BH
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10 64 Reviews
  • Aberpennar Court Care Home, Mountain Ash
Conveniently nestled in the village of Mountain Ash, near Miskin, Aberpennar Court is a welcoming, purpose-built care home that offers residential and nursing care.

With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Aberpennar Court care home to deliver the kindest possible care to residents, supporting them to lead their best possible life.

Inside the home, Aberpennar Court boasts a range of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. During the summer months, the large landscaped garden area is the ideal spot for some alfresco dining, offering beautiful views across the Cynon Valley. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The whole team are there to help you or your loved one settle in, and the professional care team at Aberpennar Court care home take the time to learn about each resident’s individual hobbies and interests, promoting an active and fulfilling life.

In addition to the range of activities available at Aberpennar Court, the team also encourages residents to take an active role in the Mountain Ash community. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is a way for every resident to get involved.

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Care Provided by Aberpennar Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Thomas Roche (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room

Aberpennar Court Care Home Reviews (64)

Total of 64, showing 41-60
10

Aberpennar Court Care Home has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time Aberpennar Court Care Home has 64 reviews.

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Review from K B (Son of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to rate the home because we had to have an outside visit through the window, why? We seem to be going backwards. We are now in level zero, have been double-jabbed, can go in anyone's house with as many people as you want, go to pubs and clubs, no distancing in shops or out and about. But
still cannot go into the care home to see my 94-year-old mother. It's time to open the doors now so we can be with our loved ones.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aberpennar Court Care Home

Thank you for your review; we value all feedback as this helps us to make improvements where required. We are sorry you have experienced poor communication regarding the changes in visiting and the role of the essential visitor. We are welcoming visitors into the home following recent changes in guidance and we are pleased to hear you have recently enjoyed a positive visit with your Mother. Please do not hesitate to contact the Home Manager should you wish to discuss any other issues.


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Review from Wayne S (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At this difficult time, I have found the staff to be caring and professional.
(Can't comment on the interior/rooms as I have not been able to enter most of the home due to covid-19 lockdown.)

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Review from Frances W (Granddaughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond with their care for my gran. I can see this in how well my gran looks and how relaxed and content she is.

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Review from E S (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, professional and put visitors at ease.

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Review from S M (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care and support my mother has received at the home. The staff are excellent. They are supportive and very professional at all times. The home has a very friendly atmosphere and I am so pleased the family chose Aberpennar Court for my mother's nursing care.

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Review from L O (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care at Aberpennar Court. We were made to feel so welcome whenever we would visit. In her last days, the staff were so supportive to us as a family and my mother's well being was always their priority. All the staff treat residents with respect and are so caring. The rooms
are lovely and there is always lots of activities for the residents.

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Review from Lisa D (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the daughter of my mother, she had the best care anybody could give.
The care is second to none.
Staff are so professional, nothing was too much trouble.
I hope you will let all the staff know my feedback.

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Review from M G (Sister of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased my brother is really happy at Aberpennar Court.
The staff are always very helpful and we can visit any time. Can't speak highly enough about the service my brother receives.

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Review from Julia D (Niece of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Aberpennar Court for approximately 2 months and so far I have been very impressed with the nursing home. The staff are all very helpful and friendly when I visit and more importantly, my aunt is very settled, content and happy.
She loves the food always looks clean and tidy and
her hair is washed and cut. The staff are very attentive and I have already recommended the home to a friend whose mother is coming here.

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Review from Alison G (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, helpful staff.
High standard of care.
Cheerful and approachable.
Like a home from home.

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Review from B P (Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, my experience is good. But there needs to be more variety of food choices.

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Review from Alan M (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the family are satisfied with the care provided. The staff are friendly and caring. There is a good variety of activities for the residents.

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Review from Rossana S (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since January 2018 and settled very well. All staff go above and beyond to care for residents.


The care home put on an 80th birthday for my mother and it was made so special for her. I cannot thank them enough.


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Review from Anne P (Wife of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at your care home for two weeks. The first time which he enjoyed very much as a singer came to entertain them. He stayed for a week in May also which he looked forward to as he knew what to expect. All the staff were great and made him feel most welcome. His room had TV and ensuite
bathroom. He enjoyed his meals also. We were glad we found such a good place for him. Unfortunately, my husband died on 30th July 2017. Thank you.

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Review from David H (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother has been resident I have found that everything and everyone at the home has been excellent. Thank you.

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Review from Norma I (Wife of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been quite happy with the care my husband receives at this care home. The staff seem friendly and helpful, although we did find him a couple of times sitting in wet trousers.
One time we were told he'd spilled water on himself but when he stood up it was obvious he'd wet himself badly.
A doctor
was always called when needed I think, so he was given medication when needed.

Reply from Clare Sheehan, Care Advisor at Aberpennar Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are pleased that you were happy with the care your husband received and that you found the staff to be helpful and friendly. We are very sorry that you were on occasion disappointed with the support of your husband’s personal care needs; please be reassured this will be cascaded to the staff team so that this can be reflected upon and standards enhanced.


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Review from R J (Stepson of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing to you on behalf of the family of a resident to express our thanks and gratitude for the caring and affectionate way he was treated by the staff at all levels during his 15-month stay at Aberpennar Court.
We particularly appreciated the sensitive professional way they concentrated on caring
for him, preserving his dignity whilst at the same time giving the relatives some peace of mind.

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Review from Linda T (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam settled in very well. She will be 99 on the 5th of February this year.

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Review from Billy W (Brother of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my sincere thanks to the management and staff of Aberpennar Court, Mountain Ash for the wonderful care my brother received there.

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Review from Eileen P (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Making my mum a resident of Aberpennar Care Home saved me from having a health breakdown. It was the best decision for me, mum and my husband. Mums health issues were worrying, diabetes and living in a one bedroom flat meant that one of us had to sleep there every night on an armchair, we had to prepare
all her meals, except her breakfast, as she always had cornflakes and this never varied until the day she passed away.
Mum was happy, made many friends, residents and members of staff. She felt safe and well, cared for and she called her room 'my flat' and never considered moving anywhere else.
It was her home, thank you for everything.

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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Aberpennar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for Aberpennar Court Care Home is calculated as follows: ( (213 Excellents x 5) + (2 Goods x 4) ) ÷ 215 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aberpennar Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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