Duffryn Ffrwd Manor Nursing & Residential Care Home Reviews (10)
Duffryn Ffrwd Manor Nursing & Residential Care Home has a Review Score of 8.3 (8.327) out of 10, based on 3 reviews in the last 2 years. Over all time Duffryn Ffrwd Manor Nursing & Residential Care Home has 10 reviews.
Review from A T (Daughter of Resident) published on 8 April 2025
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Overall Experience
5.0 out of 5
Reply from Dennis Lu, Doctor at Duffryn Ffrwd Manor Nursing & Residential Care Home
Thank you so much for your feedback. It means a lot to all the staff who work tirelessly to care for our residents. I will pass on your compliments to the staff.
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Review from Steven M (Respite Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Angharad Everson, Finance Admin./Secretary to Directors at Duffryn Ffrwd Manor Nursing & Residential Care Home
Thank you so much for the review and lovely comments. It was lovely dealing with you both and she is always welcome again.
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Review from A A (Daughter of Resident) published on 29 August 2024
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Overall Experience
5.0 out of 5
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Review from J A (Daughter of Resident) published on 27 August 2021
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Overall Experience
5.0 out of 5
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Review from Christina T (Daughter of Resident) published on 17 August 2021
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Overall Experience
5.0 out of 5
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Review from Gareth D (Son of Resident) published on 12 August 2021
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Overall Experience
5.0 out of 5
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Review from A T (Son of Resident) published on 4 August 2021
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Overall Experience
5.0 out of 5
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Review from Lesley T (Daughter of Resident) published on 13 July 2021
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Overall Experience
5.0 out of 5
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Review from K C (Daughter of Resident) published on 1 July 2021
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Overall Experience
5.0 out of 5
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Review from Lynne F (Daughter of Resident) published on 1 July 2021
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Overall Experience
5.0 out of 5
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Overview of Review Score
The Review Score of 8.3 (8.327) out of 10 for Duffryn Ffrwd Manor Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Duffryn Ffrwd Manor Nursing & Residential Care Home is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) ) ÷ 35 Ratings = 4.914
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.413 Points relating to the number of positive Reviews for Duffryn Ffrwd Manor Nursing & Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 3 Positive Reviews ÷ 18.4 = 0.163
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.