Ty Eirin Care Home

Parc Eirin, Thomastown, Tonyrefail, Porth CF39 8EE
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9.7 89 Reviews
  • Ty Eirin Care Home, Porth
Ty Eirin Care Home delivers residential and palliative care to up to 87 older people.

Situated in the village of Thomastown, South Wales, the home is half an hour’s drive from Cardiff. The village is largely residential but there are plenty of shops and amenities, including a theatre, in the adjacent village of Tonyrefail. There are opportunities for walks in the nearby Tyn-y-Bryn park and surrounding countryside.

Every single bedroom has en-suite facilities. The home is brightly decorated and airy and features sociable lounge and dining areas, an activities room and a garden with a patio.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

There are daily activities with the goal of promoting a healthy social life and stimulating entertainment. The activities coordinator also arranges visiting entertainers and groups from the local community to engage with residents.

The home’s kitchen staff prepare weekly food menus, taking into account people’s preferences and dietary needs.

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Care Provided by Ty Eirin Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Crystal Graham (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 18+
  • Room Information
    • Single Rooms (87)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Ty Eirin Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Ty Eirin Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Ty Eirin Care Home; however, ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Ty Eirin Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Ty Eirin Care Home Reviews (89)

Total of 89, showing 21-40
9.7

Ty Eirin Care Home has a Review Score of 9.7 (9.710) out of 10, based on 36 reviews in the last 2 years. Over all time Ty Eirin Care Home has 89 reviews.

Overall Experience

  • 73
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Review from Vesna s (Next of Kin) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and always make me feel welcome, it is a good care home overhaul, and I feel my uncle is being looked after well.
I feel he has had excellent care since he has been at Ty Eirin. I feel I have made the right decision placing him in the bungalow, the staff treat my uncle like
family and always go over and above.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Your review has brought a smile to my face thinking of your uncle being treated as part of the Ty Eirin family. Thanks so much for taking the time to submit a review - it's great for the team to see what a positive impact they have, with best wishes.


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Review from Maureen M (Wife of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The provision in the care home is outstanding. The care and compassion shown by all the staff is exceptional. They don’t just care for the residents, but their care is extended to the wider families of the residents and nothing is too much for any of the staff. I have found the support group really
useful and it provides an opportunity for family members to meet other people in similar circumstances.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Your words are so important. It is important to remember how much family members need support as well as their loved one living in the home. Your review will be hugely helpful and reassuring for other people looking to place a loved one in care so thank you. With best wishes, Managing Director.


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Review from Bethan P (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been on Lower Deck for roughly 18 months and is currently being looked after with end-of-life care. Every single member of staff on Lower Deck has been absolutely outstanding from the moment my dad arrived and even more so during these last few weeks when he has been deteriorating. The staff
work tirelessly every day and night to provide a truly remarkable level of care for everyone on Lower Deck and they all do it with a smile on their face, always going the extra mile to look after both the residents and their family members. Knowing that my dad is being cared for by these awesome people has made the experience of him being here so much easier. I honestly cannot fault any member of staff from the nurses to the cleaners, they make it a point to get to know the residents, providing a really amazing atmosphere in the home. I cannot thank the staff enough for everything they have done for my dad and our family, they all deserve serious recognition for the job they do.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a truly wonderful review, thank you. As you say, the team really are awesome. Thank you for taking the time to share your experience at what must be a very difficult time. With best wishes, Managing Director.


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Review from Sarah B (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a shock when mam had to come into Ty Eirin. It was the best choice for all involved. My mother loves this place. Although it’s a struggle to cover the top-up fee. The care staff are absolutely great with mam. They treat her like royalty on the Blue Harbour unit.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review, thank you so much for sharing your thoughts. With best wishes.


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Review from R R (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who care for my mother extremely well, she is well looked after and they meet her needs. My mother is very happy since moving to Ty Eirin and feels totally at home in her new surroundings.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's great to read that your mum feels at home, I hope this gives you peace of mind. Thank you for taking the time to write a review. With best wishes.


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Review from Kathleen K (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are pleased with the care that my Mother is receiving at Ty Eirin. The only problem is my mother is a simple eater and she is not fussed about a lot of the food.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for your review. It's great to read that you are pleased with the care your Mother is receiving. Have you spoken with the team about your Mother's dietary preferences? I'm sure they will be happy to accommodate her choices. With best wishes.


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Review from Colin Mark P (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 9 months, we are delighted with the care Mum has received and the kindness and support given to our family has been excellent. We look forward to helping and supporting the home in turn with the many activities provided for the residents.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a wonderful review and fantastic 5* rating. Thank you so much for taking the time to write your review and for your offer of help and support to the home.
With best wishes


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Review from G J (Nephew of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's aunt is receiving excellent care at Ty Eirin Care Home. The staff have taken the time to get to know her and understand her personality which has made a huge impact on how well she has settled in.
Staff are warm, friendly, welcoming and helpful. The distressing process of having a family
member have to go into a care home was made much easier by the manager and deputies who helped us through the process and even shared their own personal experiences with similar situations in order to help us to feel at ease with the process.
I would highly recommend Ty Eirin.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for sharing your thoughts. It's so important for other care seekers to be able to read your first-hand experience and take reassurance from that.
With best wishes.


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Review from T L (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff are lovely friendly and engage with my Mother, some better than others. My rating is related to my Mothet's respect, dignity and person-centred care. Her clothes are going missing namely her trousers. In total 11 pairs have been purchased over the past 15 months and until today she had 2 pairs
in her wardrobe at the most. Raised time and time again with both managers only to be fed a catalogue of excuses as to why her trousers had gone missing. All clothes are labelled with a marker pen, care home labels and buttons. We have purchased net bags that can accommodate her laundry again labelled, they have gone missing. Purchased a laundry basket, this has broken, no underwear 18 pairs purchased only 2 in her room. Her bin has been removed from her room (apparently this was a staff decision as she was putting her used pads in it, where is she supposed to put them) 3 used pads on the bathroom floor. The DVD player missing, and other resident's clothes in her room. Not been on any trips.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for sharing your thoughts. I am, as you might imagine, extremely disappointed to read your review. I have spoken to the Regional Manager for Ty Eirin and asked for a full investigation. I will follow up with the Regional Manager to ensure these issues are resolved.
Please accept my apologies, this is clearly not the standard we would expect.


With best wishes,
Honor Keatley
Managing Director


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Review from Patricia M (Wife of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ty Eirin Care Home for eight months.
He is looked after well in every aspect e.g. cleanliness, feeding, dressing, entertainment, his physical health and his mental health is looked after. My husband is very happy with everything.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for writing a review and sharing your husband's experience. It's good to read that he is very happy with everything.


With best wishes


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Review from Sharon A (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough gratitude to the whole team on the Harbour floor. They have gone beyond what we expected.
They are worth their weight in gold. Many thanks to you all for the care, compassion and empathy you gave my mother, right up until the end.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to leave a review at what must be a difficult time.
With best wishes, Honor Keatley
Managing Director


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Review from P D (Husband of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my wife has been, as usual, brilliant. It is a privilege to know these professional, caring staff for whom nothing is too much trouble. Myself and family are eternally grateful for their dedication.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a wonderful review, Thank you so much. It's so lovely to read that your wife's care is 'brilliant'.
With best wishes.


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Review from K A (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difficult decision to put a cherished loved one into a home is heartbreaking, the guilt is sometimes unbearable. Our mum has been a resident for a while. The treatment and care she has received have been over and above anything we would have imagined. Not just her, Dad too has been welcomed and
cared for. Mum's recent health problem has been handled quickly, efficiently and more than ever, reiterating how much the staff really care for her well-being. We are all so very grateful.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It is indeed a huge decision, with a multitude of emotions that go with it.
I'm glad your family's experience has been such a positive one.
Thank you for sharing your thoughts.
With best wishes.


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Review from Paul R (Son of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care Ty Eirin staff provide for my mother. I would recommend Ty Eirin Care Home to anyone without reservation. My mother is very happy there and the staff go out of their way to ensure she has everything she needs.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for leaving such a great review. It's lovely to read that your mother is happy.
With best wishes.


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Review from Steve E (Son of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is focused on the staff as they are the most important cog in the wheel. All staff are wonderful with my mum. Friendly and always on hand. Couldn't ask for a better team to look after my mum. I thank each and everyone for helping my mum have a beautiful day. Thank you.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

I love the thought of your mum having beautiful days. Thank you so much for taking the time to share your thoughts.
With best wishes.


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Review from Anne M (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with our mam's overall experience. She is safe, happy, settled and cared for. The carers deserve all the credit.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review. Thank you so much for taking the time to submit it.
With best wishes.


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Review from S H (Daughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and helpful, the only downfall is washing goes to laundry and some don’t come back and I seem to buy shower gel all the time, apart from that overall, it is always clean and tidy.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write a review. I will follow up with the home manager regarding the issues you raise but it's great to read that the team are welcoming and helpful.
With best wishes, Managing Director


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Review from Dawn B (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Ty Eirin during the pandemic. We could not see inside or meet all the staff. Saying that, immediately I felt at ease as a numerous number of staff would video call me, call to give me an update, would always be happy to answer any questions I had on the millions of calls I made. Eventually,
it was open, I could meet the people who look after her, how wonderful, friendly and the most caring people I could meet. All staff know me by name and the care they give my mam is 110% I couldn't be happier knowing she is in excellent hands. Even when she has her stubborn days they are extremely patient with her. Well done and thank you to all.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to leave such a positive review.
It was such a difficult time during the pandemic and I'm glad that you and your mam have had and continue to have a great experience.
Best wishes,
Honor


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Review from Helen C (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel better care could be taken of the residents. I am also very sick and tired of dropping off toiletries to my mother, spending quite a bit of money each time to find they are never in her bathroom and no one knows where they are.

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Review from Lawrence J (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at my mother's care home is outstanding on the lower check unit. The staff are amazing and kind to me and Mom. They work so hard on the unit. Your company should be very proud of them. "The jewel in the crown at Ty Eiring Care Home". Thank you for looking after my mother.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review. It's great to read that you and your Mom are being well looked after. Believe me, we do appreciate our team members. They are all wonderful.


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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Ty Eirin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for Ty Eirin Care Home is calculated as follows: ( (338 Excellents x 5) + (56 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 420 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ty Eirin Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (4)

Crystal

Crystal Graham

Job Title: Home Manager

Joined: 2021

Hi, my name is Crystal. I am the Home Manager at Ty Eirin Care Home.


I have worked in the care profession for over twenty years.


I aim to enhance the well-being of all, through an excellent standard of care and by creating a home-from-home environment.


Kirsty

Kirsty Llewellyn

Job Title: Deputy Manager

Joined: 2005

Hi, my name is Kirsty. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 15 years.


My interests outside of work are spending time with my daughter who is 4 years old, shopping, walking and spending time with my family.


I also love speaking Welsh with the residents.


Sue

Sue Davies

Job Title: Deputy Home Manager

Joined: 2004

Hello, my name is Sue. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 16 years and enjoy every part of my role.


My interests include Welsh rugby (watching, not playing), holidays abroad as I am a sun worshipper, my grandchildren and socialising.


Denise

Denise Evans

Job Title: Administrator

Joined: 2002

Hi, my name is Denise. I am the Administrator at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 20 years.


I am a very sociable person and love meeting new people and chatting.


My interests are going out for meals as I love food, walking and watching my favourite team Wales play rugby.