Ty Eirin Care Home

Parc Eirin, Thomastown, Tonyrefail, Porth CF39 8EE
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9.7 89 Reviews
  • Ty Eirin Care Home, Porth
Ty Eirin Care Home delivers residential and palliative care to up to 87 older people.

Situated in the village of Thomastown, South Wales, the home is half an hour’s drive from Cardiff. The village is largely residential but there are plenty of shops and amenities, including a theatre, in the adjacent village of Tonyrefail. There are opportunities for walks in the nearby Tyn-y-Bryn park and surrounding countryside.

Every single bedroom has en-suite facilities. The home is brightly decorated and airy and features sociable lounge and dining areas, an activities room and a garden with a patio.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

There are daily activities with the goal of promoting a healthy social life and stimulating entertainment. The activities coordinator also arranges visiting entertainers and groups from the local community to engage with residents.

The home’s kitchen staff prepare weekly food menus, taking into account people’s preferences and dietary needs.

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Care Provided by Ty Eirin Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Crystal Graham (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 18+
  • Room Information
    • Single Rooms (87)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Ty Eirin Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,100
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Ty Eirin Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Ty Eirin Care Home; however, ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Ty Eirin Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Ty Eirin Care Home Reviews (89)

Total of 89, showing 41-60
9.7

Ty Eirin Care Home has a Review Score of 9.7 (9.710) out of 10, based on 36 reviews in the last 2 years. Over all time Ty Eirin Care Home has 89 reviews.

Overall Experience

  • 73
  • 13
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Review from Cheryl N (Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you for looking after my uncle. Fair play to you all and I am so happy to see that my uncle is being looked after. The lovely staff welcome you and show you where to go.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write a review. It's great to read that you are happy.


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Review from P B (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff at the home are very friendly and interact with my mother well. I only have one negative issue which is poor communication with the family over issues such as visiting etc. Social media is often used to post updates but not everyone uses social media. I feel the home's main website should
provide easily accessed and up to date information at all times.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for your review and your comments regarding communication. I will speak to the Home Manager about how we can improve this to ensure all are kept informed.


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Review from Kathryn D (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be extremely helpful and have helped my father settle really well. I can see an improvement in my father's hygiene and diet here. I am satisfied he is being very well looked after here.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review, thank you so much. I'm glad to read your father is doing well.


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Review from L D (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and wonderful staff have not only helped my mother but myself during this emotionally challenging time.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review. It's good to read that you feel supported, as well as your mother.


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Review from Ryan P (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring service. Always looked after my mam well. All the staff are amazing.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for your great review. The team really are amazing.


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Review from Dean J (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review.


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Review from M P (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall good level of care has been provided under difficult circumstances. Staff have been professional and understanding, at times going above and beyond.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for submitting this review. It's great to hear the team have gone above and beyond.


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Review from Richard K (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent on the arrival of my mother and have continued to be, as this was an emotional time. Any problems or questions were resolved and answered. Covid restrictions have limited myself to view the room, but my opinion is that of a good one.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for your wonderful review. It is lovely to read.


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Review from Vickie J (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant experience whilst visiting my grandmother. Staff very friendly and helpful.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

I'm so glad your visit went well. Thank you for submitting your review.


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Review from Stephen F (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review.


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Review from A O (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only managed to visit my mum once due to Covid. Staff seem friendly and helpful. Rooms were clean. Mum looked clean and happy. Overall, everything seems well run.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

I hope you are soon able to visit your mum more frequently but I'm glad you are happy with everything. Thank you for taking the time to submit your review.


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Review from Teresa F (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised.
Friendly staff.
Felt safe and protected.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review.


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Review from Martin R (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly on visits and my mother is happy and looked after really well.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's great to hear that your mother is happy and really well looked after. Thank you for taking the time to submit your review.


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Review from K M (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with polite, professional staff. Mom has settled in well and I am happy with the care she is receiving. Unfortunately, with covid, the staff are dealing mostly with appointments with relatives, rather than arranging activities but we understand the problem.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for submitting your review. It continues to be tough for team members to juggle to ensure resident's family and friends can visit safely but the activities team members are still delivering activities which can be seen on the TY Eirin Facebook page.


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Review from Carol H (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind is priceless!
If I was not happy about anything, my dad would not live here!

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Good point well made! We're glad you're happy. Thank you for taking the time to submit your review.


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Review from Gail C (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very helpful and fantastic with Mam. They made her very welcome, comfortable and have gone out of their way with little things to make her happy.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's great to read that the team have made such a difference for your mam. Thank you for submitting your review.


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Review from Anthony W (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful during my visits to see my mother. They have made every effort for me and the family to see my mother via Facetime during the pandemic and now able to see my Mother on a regular basis, now restrictions are lifting.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's wonderful that you are now able to visit your mother again. Many thanks for submitting this review.


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Review from Michael P (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with all the staff and the unit/care home, but she regularly tells me that the food is very poor and a poor variety on offer. This the only thing that myself and my family are disappointed with. Excellent staff.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write a review. We appreciate all feedback. I will speak to the Home Manager about your review and ask her to look into it.


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Review from Beatrice T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider the home to have improved greatly since being taken over. Due to Covid, I have had limited access, but I and my mother, have always been treated with consideration and respect. Would not hesitate to recommend your service. Thank you for helping us through this very challenging time, especially
all the staff.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to write this review.
It's really helpful for us to know that things have moved forward and improved and lovely for the team to have such positive feedback after this difficult period.


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Review from Jacqueline T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so happy seeing my mam today and looking so good. My mam has been well looked after by all the member of staff. A big thank you to Ty Eirin Care Home in this unpredictable time for all the staff and the resident. We, as a family, appreciate all your hard work.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review. I'm glad you enjoyed your visit with your mam.
Thank you for taking the time to write a review.


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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Ty Eirin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for Ty Eirin Care Home is calculated as follows: ( (338 Excellents x 5) + (56 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 420 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ty Eirin Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (4)

Crystal

Crystal Graham

Job Title: Home Manager

Joined: 2021

Hi, my name is Crystal. I am the Home Manager at Ty Eirin Care Home.


I have worked in the care profession for over twenty years.


I aim to enhance the well-being of all, through an excellent standard of care and by creating a home-from-home environment.


Kirsty

Kirsty Llewellyn

Job Title: Deputy Manager

Joined: 2005

Hi, my name is Kirsty. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 15 years.


My interests outside of work are spending time with my daughter who is 4 years old, shopping, walking and spending time with my family.


I also love speaking Welsh with the residents.


Sue

Sue Davies

Job Title: Deputy Home Manager

Joined: 2004

Hello, my name is Sue. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 16 years and enjoy every part of my role.


My interests include Welsh rugby (watching, not playing), holidays abroad as I am a sun worshipper, my grandchildren and socialising.


Denise

Denise Evans

Job Title: Administrator

Joined: 2002

Hi, my name is Denise. I am the Administrator at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 20 years.


I am a very sociable person and love meeting new people and chatting.


My interests are going out for meals as I love food, walking and watching my favourite team Wales play rugby.