Mill View Care Home

Brook Street, Ystrad, Pentre CF41 7RB
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9.9 49 Reviews
  • Mill View Care Home, Pentre
Mill View was established in 1991 and was the first purpose-built care home in the Rhondda. It has an open, homely atmosphere and the manager and staff understand that it is important that residents and their loved ones feel listened to and valued.

The aim is to ensure everyone is cared for and made to feel safe and secure and to do this Mill View has a dedicated, professional team. They are skilled in nursing and elderly care needs, and promote a sense of family, warmth and wellbeing. Why not pop in and have a look round or give the home a call and talk to the manager.

Mill View is conveniently located right in the heart of the Rhondda Valley in the village of Ystrad with bus and train routes on the doorstep. It is registered to accommodate 40 people over the age of 55 with nursing and/or personal care needs and a maximum of five people over the age of 65 who may have a diagnosis of dementia.

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Care Provided by Mill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Meriel John (Manager)
  • Admission Criteria
    • SOcial services, NHS and Private funded
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Mill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,300
    • Self-Funded Residential Dementia Care £1,130 – £1,350
    • Self-Funded Nursing Care £1,180 – £1,400
    • RESPITE Self-Funded Nursing Care £1,130 – £1,343
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,400

  • All Nursing and personal care and hotel services included in the fees.
    Small additional charges will apply to extra services such as hairdressing and Chiropody.
    Top ups are usually required and are higher in some cases (i.e for premium rooms) and are assessed on an individual basis - please enquire with management.
  • (these prices are only a guideline, please contact Mill View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open visiting policy


  • Parking

  • car parking avialable on site


Mill View Care Home Reviews (49)

Total of 49, showing 1-20
9.9

Mill View Care Home has a Review Score of 9.9 (9.854) out of 10, based on 14 reviews in the last 2 years. Over all time Mill View Care Home has 49 reviews.

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Review from Paul W (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has just spent 9 months in hospital which was not a good experience so was really happy to get him into somewhere before Christmas.
I've not had any experience of care homes before so was a bit anxious about how it would be for Dad. I honestly cannot tell you how great this place is. They've done
more for Dad in a few weeks than the hospital has in months. All the staff I've met have been great, so friendly and so willing to look after the residents. All the staff are just so friendly, and seem happy to be there. The whole atmosphere is just lovely.
Anything you need to know the staff phone you which is great. Any questions you get answers to emails straight away.
Absolutely brilliant place. Massive weight off my mind that Dad can spend his last years with such lovely, caring people.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for taking the time to write such a thoughtful review. We are grateful for your kind words and so pleased to hear that your dad is settling in well with us. Knowing that we've been able to ease both your dad's and your family's anxieties means a lot to us. Our team is committed to providing the highest standard of care and creating a warm, welcoming environment for all our residents and their families. It's wonderful to hear that our communication and atmosphere have brought you peace of mind. Thank you again for for your review, and we look forward to sharing with our staff.


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Review from Ian W (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam continues to receive great care from all the staff at Mill view.
I live away and it is a comfort for me to know that Mam is in safe hands.
When we visit, we are also made to feel welcome. Even the dogs, particularly the puppy.
We feel that nothing is too much trouble and where necessary we are
kept informed of any issues regarding Mam's health and wellbeing.
Thank you for the care and compassion you show Mam and the family.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you feel that your mother receives the care and support she deserves from our team at Mill View. It's important to us that both our residents and their families feel comfortable and welcome, and we're so pleased that even the dogs are welcomed! Your peace of mind is important to us and we're glad to hear that you are always kept up to date about your mother's health and wellbeing. Thank you again for your review, and we look forward to sharing your kind words with the team at the home.


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Review from Karen G (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Mill View in June 2024, he had become very poorly and despite my best efforts, it was too much for him to stay at home for end-of-life care. It was an extremely difficult decision to make, however from the moment the nurse came to assess Dad at home (she was so very lovely) we knew
from that we were in safe hands. Due to Dad's complex needs, we were fortunate that he was able to secure a place in Mill View within a week. From the moment that he was admitted the care was simply first class. Nothing was a problem and the staff went over and above to ensure that Dad and I were comfortable. The compassion, dignity, and love demonstrated by all at Mill View were from the heart they all deserve a six-star review - thank you all so very much for looking after Dad and me during his final 48 hours I will be forever grateful.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for taking the time to leave a review and for sharing your heartfelt experience. We understand how tough it must have been to decide on end-of-life care for your father, and we are deeply touched that you chose Millview for his care. From the initial assessment at home to his final hours with us, we are grateful to hear that our team provided great care, compassion, and the support you both needed. Ensuring comfort, dignity, and love for our residents and their families is at the heart of what we do. We look forward to sharing your very kind words with our team. Thank you again.


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Review from Nigel W (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the care home and staff is outstanding. It is so reassuring for us as a family to know that Mam is looking after with the same care, love and attention we would give to her ourselves.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for submitting a review. We are so happy to hear that you find the care at Millview to be outstanding, and that your mother is receiving the same love and attention that you would provide. The team at the home is dedicated to ensuring that all residents feel at home and are cared for with compassion and respect. We will be happy to share your positive comments with them. Thank you again.


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Review from Jan M (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Mill View Care Home July 2023 As a family this wasn't an easy decision it was hard to know if we were doing the right thing but as most of us lived away we had limited options to keep Dad safe. Our fears were eliminated immediately as Dad settled really well. The staff were amazing,
going above and beyond to meet Dad's needs and keep us connected with him through video call. Sadly Dad's stay was short but we are extremely grateful to the staff for making Dad's final months comfortable and happy. Dad referred to the staff as 'Little Angels' and I couldn't agree more. They are a credit to your company and take great pride in their roles treating everyone with dignity and respect. Thank you Mill View Care Home staff for your dedication to the most vulnerable people in your care.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for your review. We understand how difficult the decision to place your father in a care home must have been, especially with family living at a distance. We are touched by your kind words and are pleased to hear that your father settled in well and felt comfortable during his time with us. Our team strives to go above and beyond to meet the needs of our residents and to keep families connected. Knowing that we could make your father's final months comfortable and happy means a lot to us. We are touched by his words, calling our staff 'Little Angels,' and we look forward to sharing these comments with them. Thank you again for your feedback, it is greatly appreciated.


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Review from Tracey W (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mill View since last November, which was harder for me than her.
She has settled really well and this is due to the hard work and dedication of the staff.
Excellent care facility, all staff work hard and show compassion to residents and their families.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you very much for your kind words and for taking the time to leave a review. We understand that the decision-making, and transitioning a loved one into a care home can be challenging time, and we are pleased to know that your mother has settled in well. Our team is dedicated to providing compassionate and high-quality care to all our residents and their families. It's heartening to hear that their hard work and dedication have made a positive impact on your mother's experience. We look forward to sharing these comments with them. Thank you again, your feedback is greatly appreciated.


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Review from J C (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well cared for by all the staff who were excellent, no complaints from me, they were all so good and always kept me informed. Some of the nicest people I've had the pleasure to meet. I won't forget their kindness and their support through a tough time.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your review. The hard-working staff team will be delighted.


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Review from Susan E (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my mother's third year in Mill View and I just want to give credit to the hard-working staff. Managers, nurses, carers, kitchen staff, activities, cleaning, laundry etc. I am upset that I have had to put Mum in a care home, but the staff at Mill View are very welcoming and friendly, and this
has made it so much easier for me. Although Mum has dementia, she speaks very highly of the staff, and I cannot thank them enough for their commitment and dedication.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thanks for your honest review of our home and the excellent hard-working team.


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Review from Kelly D (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care in this home. Unfortunately, my mother passed away there, maintaining dignity and respect. My family also received the support we all needed. This is a happy home, I can honestly say that every member of staff I had the opportunity to meet, always put the resident's
needs first and with a smile. I would not hesitate to recommend this home especially if you are apprehensive about your family’s needs being fully met. I felt welcomed and although my mother had a short time there, their help and understanding were amazing. I didn’t have to worry and if I did have any concerns, I was quickly reassured. The nursing staff were also on top of all her medical issues. The home is spotless. There were lots going on events and engagements. Food was great! Residents and family feel included. I was so pleased that at least my mother had a better chance of life and to meet new friends before she passed. I will miss Mill View and wish them every success in the future!

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for your kind review, the hard working staff will be pleased with tour feedback.


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Review from L W (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how grateful I and my family are to the staff of Mill View Care Home. They looked after both of my parents for the final year of their lives. My dad passed away in September 2022 and my mum in March 2023. The nursing and care staff could not do enough for us at those difficult times.


The home was always spotless when we visited and the carers clearly knew my parents really well. I also noted that it was the same staff all the way through, there seems to be a relatively low staff turnover which added to the sense that Mum and Dad could feel secure and safe in the later stages of their dementia. I loved dad's favourite 'hang-out' - The Creaky Joint 'pub'. And there are lots of varied activities all week and the staff always try to involve even the less mobile residents whenever possible.


Thank you all so very much.


Reply from Bikram Choudhary, Director at Mill View Care Home

Thankyou for your lovely review of our home and recognising the committed and hard working staff team.


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Review from Carol W (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last eight months at Mill View and she was so well cared for and loved every second there. The staff are helpful, caring and welcoming. mum could not have been cared for more. As a family, we will forever be grateful to the staff at Mill View for the above and beyond-care given.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you so much for your review, the hard-working staff team will be delighted with your feedback. We are so happy your mother was well cared for.


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Review from Andrea C (Cousin of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my cousin has received during the month she has been in Mill View has been outstanding, her mental and physical health has improved beyond all measures.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for taking the time to write this review. The home and staff team and management are delighted that your cousin is thriving in Mill View Care Home.


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Review from Graeme M (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a few tough years with COVID lockdowns and a lengthy hospital stay. I was concerned that more upheaval to what would be his 'forever home' would add yet more stress and confusion. Added to his underlying medical conditions, it would be a challenge for anywhere he may have settled down.
Feedback
from local professionals was very positive and I'm grateful I trusted those opinions. The staff were wonderful and provided great care and attention making each person feel valued and their views heard.
I was originally concerned that Dad's room seemed quite a clinical space, but I needn't have worried as this just underlined the cleanliness within the room, very important as accidents occur and routine and unplanned cleaning was required, both of which I witnessed first hand. The room was large, there was plenty of storage and lots of scope to personalise the room, as Dad did.
There were plenty of diverse activities with no pressure to participate and Dad loved his food too.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for your kind review. The hard-working care, catering, domestic and management teams will be delighted that your dad has settled well into his new home.


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Review from S P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for at Mill View. The staff are attentive and encouraging, but not forceful. A lovely care home with plenty of activities and themed days - always fun. Her medical needs are adhered to, and meals are rated excellent, with a five-star rating for hygiene.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for your kind review; the hard-working care, catering, domestic and management teams will be delighted.


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Review from Gwyn P (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have been residents since early October 2021. It was in the COVID19 pandemic and my sister was not sure it was the right home for them. Sadly, we lost our dear dad last weekend. The staff were amazing, so kind and compassionate, their care ensured his passing was peaceful and dignified.
My sister and I are now confident that Mum is in the right place. We wouldn't want her anywhere else. Thank you dear staff, you make such a difference!

Reply from Bikram Choudhary, Director at Mill View Care Home

Thankyou for your kind review, the staff team will be delighted.


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Review from Glynis S (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is approaching 99 years old, she doesn't always join in activities, but the staff tries so hard to encourage her to participate.
The care are attention she receives from the staff is excellent and cannot be faulted.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thanks for your review., the team will be pleased with your feedback.


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Review from Cheryl P (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Mill View for nearly 2 years prior to her passing in Nov 2021.
Firstly after choosing this home, I had numerous questions, thankfully the staff answered all of these to make me at ease. From the first day my mother arrived, they made her feel comfortable and I was able to decorate
her room to make it feel more homely with her own possessions.
Her dietary needs were met by the kitchen staff with my mother's likes and dislikes.
I couldn't thank the Care Staff and nurses enough for their help, patience, and understanding toward my mother. And their friendly attitude towards me as a family member.
My only derogatory comment would be towards the Manager of the home, as in the 2 yrs my mother was a resident, there was a turnover of 4 managers. This had an impact on every aspect of the home, staff, and residents.
This I assume has now been rectified and long may it continue.
The diligence of the staff is and has been at the forefront of this home.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for your review - the staff team will be pleased.


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Review from Neil D (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care during his stay. I cannot fault anyone. I would recommend it to everyone. The girls were excellent! We are sorry to leave, but we have to move on. Once again, my thanks to everyone.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your kind words, the hard working team will be delighted!


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Review from J G (Niece of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely helpful and caring. Home very clean. Very pleased with all aspects of care.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your kind review, the hard-working team will be delighted.


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Review from Glynis S (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is polite and caring every time I visit, which in turn gives me and my family peace of mind as we know our mam has the best quality of life with friendly caring staff.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your lovely review. The hard-working staff team members will be delighted with your feedback.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Mill View Care Home is calculated as follows: ( (143 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 164 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (3)

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Frequently Asked Questions about Mill View Care Home

What types of Care is Mill View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mill View Care Home have?

There are 34 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Mill View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mill View Care Home to the centre of Pentre?

1.3 mile(s) as the crow flies, distance by road may be significantly further.