Mill View Care Home

Brook Street, Ystrad, Pentre CF41 7RB
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9.9 49 Reviews
  • Mill View Care Home, Pentre
Mill View was established in 1991 and was the first purpose-built care home in the Rhondda. It has an open, homely atmosphere and the manager and staff understand that it is important that residents and their loved ones feel listened to and valued.

The aim is to ensure everyone is cared for and made to feel safe and secure and to do this Mill View has a dedicated, professional team. They are skilled in nursing and elderly care needs, and promote a sense of family, warmth and wellbeing. Why not pop in and have a look round or give the home a call and talk to the manager.

Mill View is conveniently located right in the heart of the Rhondda Valley in the village of Ystrad with bus and train routes on the doorstep. It is registered to accommodate 40 people over the age of 55 with nursing and/or personal care needs and a maximum of five people over the age of 65 who may have a diagnosis of dementia.

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Care Provided by Mill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Meriel John (Manager)
  • Admission Criteria
    • SOcial services, NHS and Private funded
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Mill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,300
    • Self-Funded Residential Dementia Care £1,130 – £1,350
    • Self-Funded Nursing Care £1,180 – £1,400
    • RESPITE Self-Funded Nursing Care £1,130 – £1,343
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,400

  • All Nursing and personal care and hotel services included in the fees.
    Small additional charges will apply to extra services such as hairdressing and Chiropody.
    Top ups are usually required and are higher in some cases (i.e for premium rooms) and are assessed on an individual basis - please enquire with management.
  • (these prices are only a guideline, please contact Mill View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open visiting policy


  • Parking

  • car parking avialable on site


Mill View Care Home Reviews (49)

Total of 49, showing 21-40
9.9

Mill View Care Home has a Review Score of 9.9 (9.854) out of 10, based on 14 reviews in the last 2 years. Over all time Mill View Care Home has 49 reviews.

Overall Experience

  • 35
  • 12
  • 2
  • 0
  • 0

Date Published

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Review from Lynda M (Wife of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I knew my husband had to go into a nursing home, I was scared because I have heard about so many bad experiences that people have had in nursing homes. I tried to keep an open mind and judge for myself. It wasn't easy at first for my husband or myself, but the staff were patient and understanding.
I had a lot of support from the staff - they were good. The management there are excellent and there is a good team spirit.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your kind review. Your positive comments will be fed back to the hard-working staff team who will be delighted.


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Review from C O (Sister of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has complex medical problems but the staff at Mill View have worked to accommodate him and make him feel at home. The staff have kept his family well informed and made us feel welcome at every visit. I cannot thank them enough.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your kind review - the hardworking team and management will be delighted that you are pleased and your brother is being well cared for.


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Review from Helen H (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Mill View for over two months and whilst she has been here, all the staff have been more than helpful every time I have asked for anything. Nothing has been too much trouble and anything asked for to help Mum has been fetched immediately. Mum has always been very well looked
after and I have never visited her and found her needing to be washed or not changed. I visit anytime during the day, even up until midnight. Thank you all so much.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for your kind review, the hard working staff team and management are delighted you and mum are happy, we always strive to improve our care.


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Review from C B (Friend of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are always clean and seem very happy and the staff seem very caring and helpful to residents friend and relatives.

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Review from Olga J (Friend of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit someone here and I have always found it very good.

Reply from Gareth Griffiths, Administrator at Mill View Care Home

Many thanks for taking the time to complete a review on our home, we appreciate your time and opinion.


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Review from Marion D (Sister of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living in Mill View for a couple of years. Myself and my family have good faith in the staff and management. We are always informed of my sister's wellbeing.
My sister is always looking comfortable and well kept by staff. I could not fault the staff. I will extremely recommend to
anyone looking for accommodation.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your kind review, the hard working team and management will be delighted.


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Review from Marion M (Great-Niece of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been visiting Millview for quite a while now and I am satisfied with the care my Auntie is receiving.

Reply from Sheryl Davies, Operations Director at Mill View Care Home

Thank you for taking the time to write a review for our home, we are very pleased that your Aunt enjoys living in our home.


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Review from John E (Cousin of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been a patient at this home for some 5 years. In this time we have been satisfied with all that has been done, although there has been a blip re leadership it is now hopefully been resolved. At no time has our relative been unhappy. The staff throughout have always been caring, We look
forward to a continuing place of contentment.

Reply from Sheryl Davies, Operations Director at Mill View Care Home

Thank you for your kind review. We at Mill View are extremely pleased that your relative has been content during their time living in Mill View.


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Review from Joan R (Sister of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You can not fault the home, the staff, everyone, the cleanliness. They have lovely entertainment - whenever we come there is something going on. We find the staff friendly and open, even though my sister is not always aware, the staff always take time to include her in the activities. I can not praise
them highly enough, they are all my heroes.

Reply from Sandra Lloyd, Clinical Manager at Mill View Care Home

Thank you so much for your kind words, I will make sure all the staff are aware of your lovely comments. It is our pleasure to look after your sister, we are thrilled you are happy with our home and the service we provide.


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Review from Graham L (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mill View Care Home for almost three years and since being a resident there she has improved 100%. She enjoys the company of other residents and enjoys the meals she receives. She also enjoys the banter with the carers although she can be feisty, one of the reasons she has attained
100 years of age.

Reply from Sheryl Davies, Operations Director at Mill View Care Home

Thank you for your review, we feel very privileged to look after your mother.
We are very pleased that your mother has improved under our care and see this as a testimony of our care teams commitment and dedication to their role.
We will ensure that our care team are made aware of your kind words.


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Review from Sue F (Daughter of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who had terminal cancer, was admitted to the care home, after looking at others it was decided we would use this one, as the staff seemed friendly.
Unfortunately, she only had a couple of months, but the time spent there, staff were lovely and she was well-looked-after.
On the night she
died, the staff informed us, and as we had a fair way to travel, when we got there, they looked after us offering not only support but refreshments. My brother was with her all night and the staff they came in to offer support.
When she died they treated her with dignity and respect. They also let us take as much time as needed, and chatted to us and supported us.
Although my mother was only there a while, I know she was happy and well looked after.
From myself and my family, I would personally like to say a BIG thank you, you made a very difficult time, run smoothly.


I would definitely recommend Mill View, it's not about the building but the people/staff inside. THANKS.


Reply from Sheryl Davies, Operations Director at Mill View Care Home

Thank you very much for your kind review, we are very proud to have been able to look after your mother, and that your mother was comfortable and relaxed with her family around her during her last days.


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Review from Nicola E (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Mill View have made my mother very welcome since she arrived and are always trying to get her involved with different activities. A special mention must to a carer.

Reply from Katherine Gover, Manager at Mill View Care Home

Thank you very much for your lovely comments, the staff here are pleased your mum is happy and has settled in well. I will pass on your kind words to all staff!


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Review from D C (Daughter of Resident) assisted by family/friend published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my father receives here. Staff are caring and attentive to my father's needs. And to quote my dad "The good is very good and plenty of it!".

Reply from K Gover, Manager at Mill View Care Home

Thank you for taking the time to complete this review, your feedback is really appreciated. This will be shared with the team...in particular the kitchen staff!


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Review from Marian J (Daughter-in-law of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill View Care Home is a pleasant and friendly home where the staff go out of their way to be helpful.

Reply from K Gover, Manager at Mill View Care Home

Thank you very much for completing this review it will be shared with the team, they will be very pleased as am I. Much appreciated.


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Review from Conor L (Grandson of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandmother has a very good service at care. The staff at this care home are friendly and provide a good care to patients.

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Review from Julian L (Son of Resident) published on 18 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is a good care home, I personally reviewed a few before choosing Mill View for my mother. This care home is clean and well kept. They provide a good service to the patients, where possible to be helped. The staff here are very helpful and friendly. This care home could do with increased
activities for the patients that are able. This meaning they can go out for the day or just on a trip.

Reply from K Gover, Manager at Mill View Care Home

Many thanks for completing this review, we are pleased that you are happy with the Home and the care Mam receives. With regards to activities myself, the staff and residents agreed that once the weather improved we would begin planning outings. The residents came up with some great suggestions in the last meeting about where to go and what to do and if you have any ideas or thoughts we would love to hear them.


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Review from Darhian L (Granddaughter of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that this care home is a great place for my grandmother. I feel like all staff are friendly and caring towards their patients.

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Review from Marilyn G (Niece of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was caring loving and kind and always had time and made my auntie's last couple of months very special, she would sing and laugh all day we were very pleased with the care they all give to her. Thank You.

Reply from K GOVER, Manager at Mill View Care Home

A special lady who will be missed. Thank you for taking the time to complete a review, your thoughts will be shared with the team.


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Review from I M H (Wife of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a six month stay at hospital, my Husband was discharged to Mill View Nursing Home early January 2016. My Husband has settled well due to the care and attention given to him by staff. He enjoys the food and has put on weight after losing 3 stone in hospital. As a family, we have found the staff
to be very welcoming and friendly, always eager to answer any questions we may have and understanding that this has been a difficult emotional time for us. While visiting, we have observed how staff treat all residents with respect and create a homely atmosphere for all.

Reply from K Gover, Manager at Mill View Care Home

It has been great getting to know you all as a family and your husband has settled exceptionally well. Your feedback is very important to us and will be shared amongst the team. Thank you for taking the time to complete the review.


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Review from Paula B (Granddaughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came here as a respite client originally but due to personal reasons had to become a full time resident. At first gran was very upset and unsettled but the staff were wonderful to her and to us as her family as it was very upsetting for us. She soon became settled and very happy, enjoying the
company, the activities and entertainment. She was very well looked after, personal needs- clean, hair done weekly, clean clothes. The staff were always calm, patient and fully involved with gran. Even up to her last days everything was the same. As a family visit we were welcome any time day or night, always informed of grans wellbeing and medical needs. I would recommend this home to anyone.

Reply from K Gover, Manager at Mill View Care Home

Your kind words mean a great deal. Working with Gran and yourselves as a family was a pleasure. Thank you for sharing your thoughts on the care we provide at Mill View.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Mill View Care Home is calculated as follows: ( (143 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 164 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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