The Hollies Nursing & Residential Home

98 Merthyr Road, Pontypridd CF37 4DG
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9.1 53 Reviews
  • The Hollies Nursing & Residential Home, Pontypridd
The Hollies Nursing and Residential Home is situated on the outskirts of Pontypridd with fantastic views over the valleys and is easily accessible by public transport. It is one of five Silvercrest premium care homes in South Wales.

The purpose-built home is tastefully decorated to a high standard creating a warm and homely environment for the residents, while the care team provide the highest standard of relationship-centred care.

Nurses at the home are highly trained and motivate. Two nurses have been previously recognised for their outstanding work by winning awards at the prestigious Welsh Care awards in two consecutive years of 2016 and 2017.

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Care Provided by The Hollies Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sharon White (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for The Hollies Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,130 – £1,450
    • Self-Funded Residential Dementia Care £1,180 – £1,500
    • Self-Funded Nursing Care £1,215 – £1,550

  • All personal and nursing care included as well as all hotel services costs. Additional services such as hairdressing and chiropody would carry a small additional charge. Top ups are usually required and assessed on an individual basis, please enquire with management.


    Top Up Fees are usually applicable and are assessed on an individual basis - please enquire with management.
  • (these prices are only a guideline, please contact The Hollies Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open policy


  • Parking

  • On Site Parking Available


The Hollies Nursing & Residential Home Reviews (53)

Total of 53, showing 1-20
9.1

The Hollies Nursing & Residential Home has a Review Score of 9.1 (9.099) out of 10, based on 6 reviews in the last 2 years. Over all time The Hollies Nursing & Residential Home has 53 reviews.

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Review from David L (Husband of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made to feel welcome from day one, after 6 months we now feel really settled into a lovely welcoming environment. The care given is excellent and we look forward to the entertainment events and the sing alongs. The food is of a healthy quality and cooked and served very well. The menu is varied
and we look forward to a different dish every day. The home is very clean and secure. My wife feels safe here.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for taking the time to share your kind words. We're delighted to hear that you feel settled and welcome at The Hollies. It's pleasing to know you enjoy the care, activities, and meals. Your feedback means a lot to our team, and we look forward to sharing it with them.


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Review from Lynda T (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such friendly staff and clean home, staff very caring and efficient. For example, telling me about concerns and solutions regarding Dad's health in a very professional, warm and caring manner.
So lucky to have Dad here.
Love that the staff have a great sense of humour too when appropriate.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for tasking the time to leave your review. We're very happy to hear that you find our team friendly, caring, and professional. Keeping families informed and addressing concerns with compassion is very important to us, and we're pleased to hear that this has been your experience. It's nice to know that you also appreciate the sense of humour our staff bring, finding the right moments for laughter can really make a difference in creating a warm and welcoming environment. Thank you again, and we look forward to sharing your positive feedback with our staff.


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Review from D F (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a care home user for a couple of years now, and her needs have unfortunately changed from residential care to nursing care. The transition has been handled by the staff with cheerfulness, kindness, compassion and good humour. Medical needs and dietary requirements have altered, and
been dealt with professionally. On her good days, my mother has a sharp sense of humour and can enjoy a bit of joking and banter with the staff, and it's great to see her laughing and joking again. Overall, we are very happy with the standard of care she is receiving and are confident that any future requirements/changes necessary to her ongoing care will be handled in the right way.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your review. The hard-working staff team and management at the home are delighted with your positive feedback. Many thanks.


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Review from P N (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident in The Hollies for 10 years. He receives good care. He is treated with kindness and respect by all. The nursing team are very attentive and don't hesitate to involve the GPs if they think it necessary. The team of carers are first class and ladies of experience.
The manager
of the home is a lady with many years of experience. Before becoming the manager, she was a member of the nursing team and she is held in the highest regard by staff, residents and families of the residents.
As a regular visitor to see my father, I have formed a rapport with all of the personnel and find the whole environment to be warm and friendly.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for taking the time to leave a review. We have been happy to have your father as a resident of The Hollies for the last 10 years, and are pleased to hear that you feel he continues to receive good care and is treated with kindness and respect. Your praise for our attentive nursing and care team is heartening, and it's good to know that together they continue to meet your father's needs. It's particularly pleasing to hear your positive remarks about our manager. Her extensive experience and dedication to the residents are indeed invaluable, and we are pleased to hear of the high regard in which she is held. Your regular visits and the rapport you have built with our staff help contribute to the warm and friendly environment that we strive to maintain. Thank you again for your kind words, and we look forward to sharing them with the team.


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Review from Greg T (Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here at the home.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for taking the time to leave a review. We are pleased to hear that you are very happy at the home, and we are in turn, very happy to have you with us! Remember if there's anything you need, the staff are always there for you.


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Review from Nick S (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Hollies for six months now and myself and other family members are delighted with the care she is receiving at The Hollies. She has a nice, functional room and the communal spaces including a TV lounge, coffee lounge and dining room are all first-class and always kept neat and
tidy. The thing that makes this place so special is the staff who are universally excellent. The management, carers, catering team, cleaners and maintenance do a fantastic job of creating a welcoming and homely environment. My mother was a reluctant resident initially but has settled in really well and is very happy there. This is thanks to the individual attention she has been given to make her content and healthy. There is a vibrant, positive, happy environment whenever I visit thanks to the varied and stimulating programme of activities on offer to the residents during the day which is a really positive aspect of daily life at The Hollies. We are genuinely grateful for this. Thanks!

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for your review. We are so glad to hear that you and your family are delighted with the care your mother is receiving at The Hollies. It's reassuring to know that she has settled in well and is happy at the home. The team take pride in maintaining the home to a high standard, ensuring that all communal spaces are welcoming and tidy. It's nice to hear your praise for our staff team across all departments, as they work hard to create a homely and supportive environment. We are also pleased to hear such positive comments on our activities, as we know the team try their best to develop a wide-ranging, interactive, and stimulating activities calendar. Thank you once again, your comments mean a lot to us and we look forward to sharing them with the staff.


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Review from Huw C (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since April and he has thrived. He has put on weight and made good friends with both staff and residents. I can honestly say I look forward to visiting him. He has a new lease of life. He's happy despite not being at home, and he's made the best of it. He's very well looked
after. We were really struggling with his care at home and he then needed urgent hospital treatment. He wasn't able to return home and he needed a care package. I will be eternally grateful for the care he receives, which not only helped him but helped my mother and myself. The Hollies have been a great experience for my father and our family and friends. It was also recommended before dad left hospital by the nursing staff and our friends.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you so much for your review, the staff and management team work so hard to make the home the success it is.


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Review from Sharon L (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in this home a few years now and I can honestly say everyone in this nursing home goes above and beyond!
I have never once met so many genuine people who give their all to their job and the care they provide for all the residents.
One word for this home... amazing!

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you so much for taking the time to review the home and your wonderfully kind comments will be fed back to the fantastic team at the home.


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Review from P L (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has thrived since being at the Hollies Nursing Home. All staff are really nice and genuinely care for the residents which is unusual in the current care sector. My mother is bed bound and was at home in a hospital bed prior to hospitalisation then admission to The Hollies. She is always comfortable
and well presented when we visit and is in a very safe environment. Thank you for looking after my mam.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for your kind review, it will be appreciated by the hard-working team and management at the home.


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Review from Alan M (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention my mum is receiving. The covid-19 pandemic has caused problems, but I believe the Hollies have been fair in their interpretation of the Welsh Assembly's rules. I know without the care she is getting, we would have lost Mum by now.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for taking the time to review The Hollies. The staff team will be pleased with the feedback.


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Review from Christine M (Daughter-in-law of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my mother-in-law. Very pleasant staff to deal with and most helpful. The home is also a pleasant place to be.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review, the hard-working staff team and management will be delighted.


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Review from Annette H (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that as a home for Mum, The Hollies is perfect. Recently Mum has been receiving palliative care; the management and staff have been kind and considerate, allowing me to visit each day, and made to feel very welcome. It was difficult for us all during the lockdown experience, but everything was
done to keep Mum and I in contact then too.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thanks for taking the time to review the Hollies, we are glad you are happy with the care Mum is receiving.


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Review from Wayne J (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at The Hollies for one year. She had no experience of care homes but the staff and other residents welcomed her warmly and provided her with reassurance and some of the other residents were able to share their experiences all of which helped her to settle.
My mum has complex needs
and these have always been met in an understanding and professional way. Mum has not been affected by Covid, but sadly the crisis meant that family have not been able to enter the care home since March, but we were able to make short socially distanced visits to her from outside when the first lockdown eased and the activities team have been marvellous in facilitating video calls to my mother from quite a large family. Living 3 hours away it was very important to find a good care home and we did. From the moment of first contact, I have always had great confidence that my mother is safe and very well cared and the whole staff team indulge her, look out for her and engage with her humour.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for taking the time to write your review and supporting the home at this difficult time, the staff team will be delighted.


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Review from Gareth E (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to current COVID restrictions in place, I haven’t been able to see my mum since February, other than a couple of occasions during the summer when I was able to have a conversation, outside and at a distance. However, although a difficult time, we are so grateful that she remains safe and well, and
is still smiling through it all. This is a reflection of your professional approach from the very start of the pandemic of course. We have regular ‘video’ calls with the Activities Coordinator and this is so important to us, and I’m sure my mam also. We really appreciate the time given for these. Thank you.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for your support during these unprecedented times, it means a lot to the hard-working team. We certainly hope we can restart visits just as soon as it safe to do so.


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Review from Brian E (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

3 years Mum has been resident at Hollies. In all that time Mum has maintained her positive attitude. This is in no small matter to the overall atmosphere created by all the team in every department. Through the lockdown, since March I have only had limited contact with most of the team members. However,
the WhatsApp calls from staff every week have been so appreciated (even seeing some of the other team during those calls). It's so nice to see Mum smiling, it makes our day. It’s obvious from those calls everyone at The Hollies is doing their bit to take care of Mum. Thank you all TAKE CARE AND STAY SAFE!

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review in these unprecedented and difficult times, the team will be delighted. We hope visits can be safely restarted as soon as it is safe to do so.


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Review from J M (Sister of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies is a very welcoming and friendly home. My brother is very happy here. I'm safe in the knowledge that he is well looked after, his needs are met and he really likes living there. During this pandemic, the home/staff have shown how dedicated they are to keeping residents safe. I thank them
with all my heart.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review during this difficult time. The staff team will be delighted with the feedback.


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Review from Susan M (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my dad has found it a difficult time due to COVID and we as a family have found it hard on not being able to see him but we totally understand and are very grateful for the well-being of the residents. He has found it hard at not seeing his great-grandchildren as he talks to his children and
grandchildren on the telephone.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thanks for your support during this very difficult time, the staff team continue to work diligently to look after our residents.


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Review from Deborah C (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, clean, relaxed atmosphere. Lovely, caring staff. Mam is really looked after.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your review, and supporting the home at this time.


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Review from L S (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mother's treatment and care. Any medical problems, the doctor is contacted and treatment prescribed. The lockdown procedure was acted on very quickly, resulting in zero Covid-19 cases at the home. Thanking the manager and her staff for the prompt action and constant care.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review in this difficult time. The staff team have worked tirelessly to try and prevent Covid-19 from entering the home.


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Review from J R (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Hollies seems to be suitable for my mother, although she took many months to settle. I would say she is well cared for and treated with respect. Due to her behaviour, caused by vascular dementia, it was difficult to find a home which would accept her with her symptoms. Therefore, I really am grateful
that The Hollies welcomed here there and eventually managed her behaviour.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

We are glad your mother has settled into the home. Our staff are very skilled in managing behaviours caused by dementia and will be grateful for your feedback.


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Current Review Score: 9.1 (9.099)

Overview of Review Score

The Review Score of 9.1 (9.099) out of 10 for The Hollies Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for The Hollies Nursing & Residential Home is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.282 Points relating to the number of positive Reviews for The Hollies Nursing & Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (3)

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Frequently Asked Questions about The Hollies Nursing & Residential Home

What types of Care is The Hollies Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies Nursing & Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Hollies Nursing & Residential Home have?

There are 38 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Hollies Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies Nursing & Residential Home to the centre of Pontypridd?

0.7 mile(s) as the crow flies, distance by road may be significantly further.