The Hollies Nursing & Residential Home

98 Merthyr Road, Pontypridd CF37 4DG
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9.1 53 Reviews
  • The Hollies Nursing & Residential Home, Pontypridd
The Hollies Nursing and Residential Home is situated on the outskirts of Pontypridd with fantastic views over the valleys and is easily accessible by public transport. It is one of five Silvercrest premium care homes in South Wales.

The purpose-built home is tastefully decorated to a high standard creating a warm and homely environment for the residents, while the care team provide the highest standard of relationship-centred care.

Nurses at the home are highly trained and motivate. Two nurses have been previously recognised for their outstanding work by winning awards at the prestigious Welsh Care awards in two consecutive years of 2016 and 2017.

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Care Provided by The Hollies Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sharon White (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for The Hollies Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,130 – £1,450
    • Self-Funded Residential Dementia Care £1,180 – £1,500
    • Self-Funded Nursing Care £1,215 – £1,550

  • All personal and nursing care included as well as all hotel services costs. Additional services such as hairdressing and chiropody would carry a small additional charge. Top ups are usually required and assessed on an individual basis, please enquire with management.


    Top Up Fees are usually applicable and are assessed on an individual basis - please enquire with management.
  • (these prices are only a guideline, please contact The Hollies Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open policy


  • Parking

  • On Site Parking Available


The Hollies Nursing & Residential Home Reviews (53)

Total of 53, showing 21-40
9.1

The Hollies Nursing & Residential Home has a Review Score of 9.1 (9.099) out of 10, based on 6 reviews in the last 2 years. Over all time The Hollies Nursing & Residential Home has 53 reviews.

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Date Published

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Review from T Q (Brother of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. They will do as much as they can for me and my family. The management are the same. I find them most approachable if you wish to ask them something. My family are very happy with them, so is my sister.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for your support at this time, the hard-working staff will be delighted.


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Review from Alun M (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been happy with the care provided for my mother at The Hollies, but all staff must be particularly commended for the way they have dealt with the Covid-19 situation. The home was closed to visitors before the official lockdown and, although this has been difficult for residents and relatives,
it has undoubtedly contributed to the fact that the home remains Covid free. I have been informed of any changes to the visiting restrictions and have been invited twice to 'visit' my mother (not inside the home, socially distanced and for a limited time). Activities have continued within the home for residents although, understandably, these have been more restricted than normal. Well done everyone!

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for your support of the home in this very difficult time - the hard-working staff team will be delighted.


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Review from Jonathan R (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and homely; my mum has been a happy resident for two years. Staff are friendly, committed, attentive and caring; we feel assured that they know my mum well and work tirelessly to ensure her complex needs are met and that her likes and dislikes are embraced. The building and grounds are
beautifully presented and well maintained. Regular meetings between residents, families and friends and members of staff ensure that the voice of various stakeholders is heard and considered. The Hollies is a hive of activity and it's a pleasure to see the interaction between residents, staff and third-party providers of activities. The management team is accessible and eager to listen. As a family, we are very appreciative of the high standard of care my mum has received during her time at The Hollies.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review, the hard working team will be delighted, thank you for your support during thes difficult COVID-19 times.


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Review from Ian W (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my dad was very good. He did a number of activities - painting, drawing, etc. He was well cared for.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review. The whole team at The Hollies strive hard to make it the best care home in the area.


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Review from Hilary M (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in The Hollies for almost three years but sadly he died on 7th November. Because I know how well he was treated here, I decided to come as a resident myself the day after his funeral. My experience here so far has proved I've made the right choice and my family are so pleased
I'm settling in so well.
I have my full capacity and can appreciate how hard the management and all staff work together to make my stay at The Hollies the best possible.
I will recommend it to everyone. I hope to remain here for the rest of my days.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thanks so much Hilary for your kind review - I know you have settled well into the home and have established a good social network for friends within the home. It was lovely having lunch with you all the other day at the home. We are sure you will have many happy times to come in the years ahead.


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Review from S G (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has complex needs and has been a resident at The Hollies for over 2 years. Staff are always professional, friendly, approachable and supportive. They work as a team and actively provide holistic individualised care. They support us as a family and I'm grateful to them in every way for the
care they give my Dad.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review - the hard-working and dedicated staff and management are delighted that you are happy. We are always looking at ways we can improve our service and home for our residents and their families and friends.


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Review from Joan M (Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took up residence at The Hollies Nursing & Residential Home on the 19th December 2018. Even after a short time, I am very settled and cannot speak highly enough of the staff, the menu, the accommodation. I made an excellent decision when I gave up my home and moved into to comfort of The Hollies Nursing
& Residential Home so efficiently.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you very much for taking the time and trouble to write such a lovely review. We strive for and believe we are the best care home in the locality and this is a testament to the hard working care team in the home. We are delighted you have settled so well into your new home.


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Review from Terence P (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were deeply saddened that my Mum could not go home from hospital, but from the moment we set foot in The Hollies Nursing & Residential Home, we felt a sense of relief. Their warm welcome and their caring faces really comforted us.
All of the staff, kitchen, laundry, housekeepers, carers and nurses
took great care of her, and we couldn’t have asked for anything more. Nothing was too much trouble. It was as if they’d all known her a long time.
They seemed to understand that we wanted her to feel loved and safe, and even though she left us quicker than we all imagined, we are truly happy that she had those 3 weeks at The Hollies.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you very much for taking the time and trouble to give your kind review - it means a lot to all the hard working staff team and I that you were happy with the care and support afforded your mum and yourselves during these difficult times. Our sincere condolences for your loss.


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Review from Ken B (Husband of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff marvellous, kind, caring. Home clean.

Reply from Sheryl Davies, Operations Director at The Hollies Nursing & Residential Home

Thank you for your kind review, we are very pleased that you feel comfortable and welcome within our home.


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Review from Sally G (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always looks lovely, there is never any odour, the bathrooms are so clean and well decorated. I couldn't believe there is not a single mark on the bath! Everything is so nicely presented, the lounge looks homely and comfortable. Everyone is treated with respect at all times. There is always
something going on, on International Day it was lovely, the residents had their drinks and nibbles, a real party atmosphere. The staff are lovely and very approachable, they can't do enough for mum, we want to help and support them with mum's care.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for your lovely comments and for supporting the home, our staff work hard on behalf of our residents and will be pleased with your feedback.


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Review from Stephen W (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies has been simply excellent. The basic standards of the home - care and cleanliness - are very well maintained. But what is outstanding is the sensitive, caring attitude of the staff.
I live at some distance from my mother but I feel entirely at peace because she is in the Hollies.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Thanks for taking the time to write a lovely review. The hard working team will be delighted.


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Review from Lynda B (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff where nothing seems a problem if asked a question, a very clean home and a very happy place. We are very pleased with the care given to our mother.

Reply from Tracey Frowen, Home Manager at The Hollies Nursing & Residential Home

Thank you for your kind words Lynda, I will pass on your comments to the team who will be very pleased. The happiness of our residents and staff is at the heart of everything we do at The Hollies


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Review from Richard L (Friend of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies is a first-class care home. Very helpful, considerate and caring staff - they excel in all areas. I recommend The Hollies to anyone looking for a home for their loved one.

Reply from Sheryl Davies, Operations Director at The Hollies Nursing & Residential Home

Thank you for your kind review, we are very pleased that you have had a positive experience at the home.


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Review from Tracey P (Niece of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to observe the staff with my Aunt, when they don't know anyone is around. The way they speak and care for her is second to none. It means a lot to see someone talk to my Aunt with kind words. This has been observed by me on numerous occasions.

Reply from Sheryl Davies, Operations Director at The Hollies Nursing & Residential Home

Thank you for taking the time to write this lovely and much appreciated review. We will pass your comments on to the staff who will be pleased to know that the respect and dignity they show to your Aunt is appreciated. We hope you continue to enjoy your visits with your Aunt.


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Review from Jackie H (Daughter of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Hollies for twenty months now and I have nothing but praise for the quality of care she has been given in this time. She is well loved by the staff and has thrived there. Due to her dementia, her behaviour can be quite challenging at times but they are more than capable of
dealing with this. Her weight has increased by almost two stone as it was dangerously low when she arrived there straight from the hospital and she is always clean and well presented. The staff are all very friendly and approachable as are the management team, and I have no hesitation in recommending this home to anyone and have no regrets about my decision in placing my mother there.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Thank you for taking the time and trouble to write a review. The whole team are very pleased that your mother is thriving at the Hollies. Being part of the community and having a feeling of belonging are very important attributes to living a fulfilled life. The hard working team at the Hollies will be very pleased with your positive feedback.


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Review from John C (Friend of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Based on visits over a period of years to the father of a dear friend. These visits clearly only provided snapshots and cannot be taken to represent any comprehensive four-time analysis. However, the impression has always been favourable of a concerned and committed care environment coping well under
great pressure and providing a good standard of service.

Reply from Sheryl Davies, Operations Director at The Hollies Nursing & Residential Home

Thank you for your kind review, we at Silvercrest Care are very proud of the home and the commitment and care our staff show to our residents and their families. We are very glad that you enjoy visiting your friend's father and hope you continue to do so.


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Review from Alison J (Granddaughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has settled really well at The Hollies thanks to the lovely treatment and friendliness of the carers, who are always helpful and kind.
We really didn't want to have to place Nan into a care home, but the staff have become friends now and always let us know how she has been and if anything isn't
right they let us know as soon as possible.

Reply from Tracey Frowen, Home Manager at The Hollies Nursing & Residential Home

Thank you Alison for your kind review. We at The Hollies strive to ensure our residents are at the heart of everything we do and our relationship with their families are an important part of their life here.


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Review from D R (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and great activities for residents. Good food and care and respect shown at all times by staff.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Thank you very much for taking the time to write your review, the whole staff team at The Hollies will be delighted that you are happy with their combined efforts in keeping The Hollies the premier choice for nursing care in Pontypridd and vicinity.


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Review from A H (Son of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, caring, professional and safe environment.

Reply from Bik Choudhary, Company Director at The Hollies Nursing & Residential Home

Many thanks for your kind review, we pride ourselves with the knowledge that The Hollies is the best care home in the area. Your comments will be gratefully passed on to the hard working team members who will be delighted with your comments.


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Review from Jacqueline H (Daughter of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Hollies since March last year after spending three months in hospital. In this time she has thrived at this home having arrived at a very low weight from hospital she has put on about one and a half stone through eating so well and although she has quite severe dementia she
is happy and healthy in her surrounding always clean and smart in her very pleasant room and the care she receives is of a very high standard. The staff are amazing and always have time for you and give my mother more than adequate attention often going above and beyond the call of duty to make her happy and comfortable. The surrounding are clean bright and spacious and there are many activities to keep the residents occupied. We are always kept completely up to date on mum's condition by the very competent staff and excellent management team. We would have no hesitation in recommending this care home to anyone and have no regrets whatsoever with our decision to place her there.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for taking the time to post your review, we are always trying to improve the care we provide and are very happy that you have been pleased by the care given to date.
Your comments will be passed onto the very dedicated and hard work team and managers at the home who will be delighted that you are happy.


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Current Review Score: 9.1 (9.099)

Overview of Review Score

The Review Score of 9.1 (9.099) out of 10 for The Hollies Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for The Hollies Nursing & Residential Home is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.282 Points relating to the number of positive Reviews for The Hollies Nursing & Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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