All personal and nursing care included as well as all hotel services costs. Additional services such as hairdressing and chiropody would carry a small additional charge. Top ups are usually required and assessed on an individual basis, please enquire with management.
Top Up Fees are usually applicable and are assessed on an individual basis - please enquire with management.
open policy
On Site Parking Available
The Hollies Nursing & Residential Home has a Review Score of 9.1 (9.099) out of 10, based on 6 reviews in the last 2 years. Over all time The Hollies Nursing & Residential Home has 53 reviews.
Review from Valerie P (Friend of Resident) published on 6 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home
Many thanks for your kind review. We strongly believe the Hollies is the best care home in the locality and your review is welcome news to the hard working team who are always striving to keep improving the home.
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Review from Andrew B (Son of Resident) published on 2 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catrin Fletcher, Operations Director at The Hollies Nursing & Residential Home
Thank you very much for this review and we are delighted that both you and your mum are happy with the care and facilities at The Hollies. I will pass on your comments to the staff who will be very pleased with your comments.
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Review from David Q (Brother of Resident) published on 1 November 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home
Many thanks for your review - we are always looking at ways to improve the home and life of the residents - if you have any suggestions they would be gratefully received by the hard working management at the home.
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Review from R J (Daughter of Resident) published on 28 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Bik Choudhary, Company Director at The Hollies Nursing & Residential Home
Many thanks for your kind review. The General Manager Lisa the Deputy Manager Tracey and the whole team at the Hollies work tirelessly to deliver outstanding care. You comments will be passed on to the whole team, and we are grateful for them. We believe Hollies is the Best care home in the vicinity and we are always looking to improve the home and stay 1 step ahead.
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Review from Paul (Son of Resident) published on 27 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lisa Jones, Home Manager at The Hollies Nursing & Residential Home
As manager of the home, I wish to make the following comments in response to this review. We have an excellent chef here in the home who is constantly varying the menu in response to views that are expressed in our residents' meetings. We cater for the residents that wish to have an alternative meal to those that are on the daily menu. Individual choice is extremely important to us here in the home. New bed linen has recently been purchased, however, residents are welcome to bring into the home their own bedding which a large number do in order to make their rooms more personalised.
We offer an extensive activities program with arts and crafts, quizzes, board games, baking, reminiscence and entertainers coming into the home on a weekly basis. Fortnightly trips out of the home are facilitated for all those who wish to attend. Family members are also welcome to take their loved ones out of the home and this can be arranged with myself or my deputy. We aim to offer an excellent service at all times and respond to all concerns quickly and efficiently.
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Review from Heather C (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home
Many thanks for your kind comments, we are very happy your father has done so well with us, he remains an important part of the homes community. The Hollies remains a flagship home in the South Wales area and the hard working team and management continue to strive to keep it that way going forwards.
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Review from Sheila J (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Gwyneth B (Resident) assisted by family/friend published on 4 January 2016
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Mandy Holden, General Manager at The Hollies Nursing & Residential Home
Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.
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Review from Jeanette P (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from Mike R (Nephew of Resident) published on 23 December 2015
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5.0 out of 5
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Review from Kellie (Aunt of Resident) published on 17 December 2015
Submitted via Website •
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5.0 out of 5
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Review from Gwyn E (Brother of Resident) published on 30 November 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from J L (Daughter of Resident) published on 4 November 2015
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 9.1 (9.099) out of 10 for The Hollies Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.817 for The Hollies Nursing & Residential Home is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.282 Points relating to the number of positive Reviews for The Hollies Nursing & Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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