She has a new lease of life and that's down to the excellent care
C L (Daughter of Resident)
l would recommend this home to anyone who wants their loved one to have the best quality care
Lisa P (Relative of Resident)
excellent in every way and has given me and my family peace of mind knowing he is in good hands.
Michelle H (Daughter of Resident)
If wishing to have a look around then please call and arrange a time that suits
Car parking at the rear of the building with access also to underground parking area.
Glain House has a Review Score of 9.8 (9.831) out of 10, based on 22 reviews in the last 2 years. Over all time Glain House has 40 reviews.
Review from Wendy B (Daughter of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you for taking the time to share such a heartfelt and detailed review. We are truly honoured that you chose Glain House for your father's care and are touched to hear that both he and your family felt supported during his time with us. It means so much to know that our team's efforts to create a welcoming, comfortable environment made a positive difference. We're also glad your mum could participate in activities and enjoy her visits. We strive to ensure family members feel at home here too and it's wonderful to hear that you appreciated the flexibility and atmosphere we aim to provide. Your kind words about our staff mean the world to us.
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Review from Katherine J (Daughter of Resident) published on 18 December 2024
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Overall Experience
3.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you for taking the time to share your feedback. We truly value the hard work and dedication our team puts into providing the best care and support for our residents. It's always wonderful to see that recognised, we ourselves have various ways in which we additionally acknowledge the dedication of our team, both from within the home and via Caron Group. Regarding staffing levels, please know that we are continually reviewing our team requirements to ensure we meet the needs of our residents effectively. These involve thoughtful discussions between the Home Management team and Caron Group's Central Support, working together to reach a consensus on the best approach. If you'd like to discuss this further, we warmly invite you to stop by the office at your convenience. We'd be happy to talk in more detail and address any questions or concerns you may have.
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Review from Michael H (Husband of Resident) published on 11 November 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you so much for your kind words. We're thrilled to hear that your wife is thriving here at Glain House and that you've noticed a positive change. Our team is dedicated to providing a comfortable and supportive environment and it's wonderful to know that their efforts have made a difference. Thank you for your continued support.
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Review from C L (Daughter of Resident) published on 20 August 2024
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5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you so much for sharing this wonderful feedback. We're thrilled to hear that your Mum's health and well-being have improved so dramatically since coming to Glain House. It's incredibly rewarding to know that our care and interactions have made such a positive impact on her life. Your kind words mean a lot, we will be sure to pass them on to our team.
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Review from D L (Daughter of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
We are deeply grateful for your kind words and appreciate your trust in our team to care for your mum during such a challenging time. We are committed to providing the highest standard of care possible and your recognition of our team's patience and kindness means a great deal to us. Please know that we are here to support both you and your mum every step of the way, if there is anything more we can do to enhance her comfort and well-being, please don't hesitate to let us know.
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Review from C M (Wife of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you so much for taking the time to share your positive experience with us. We greatly appreciate your kind words and are thrilled to hear that you've found our team at Glain House to be professional, caring, friendly, and skilled in their roles. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you once again for your lovely review and for choosing Glain House.
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Review from Lisa P (Relative of Resident) published on 12 March 2024
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5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you for your kind words and for taking the time to share your experience at Glain House. Creating a comfortable and welcoming environment for our residents is of utmost importance to us, and it is wonderful to know that we met your expectations.
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Review from Michelle H (Daughter of Resident) published on 31 January 2024
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Overall Experience
4.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you ever so much for taking the time to share your thoughts. Your kind words serve as a great encouragement to all of us at Glain House. If there is anything more we can do to enhance your dad's experience, please don't hesitate to reach out.
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Review from Kirsty K (Daughter of Resident) published on 26 January 2024
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5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you for your review, your kind words about the care provided to your mum mean a great deal to all of us, and we are honoured to have been a part of her life. We are grateful to have had the opportunity to be a part of her journey, and we hope that the memories of her time with us bring comfort to you and your family.
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Review from Ian G (Son of Resident) published on 22 January 2024
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Overall Experience
5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you for your review of Glain House, your kind words mean a lot to us. We are dedicated to offering the highest standard of care to our residents, and it is truly rewarding to know that our efforts have left a positive impression on you. We appreciate your support and look forward to maintaining the high level of service that has impressed you.
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Review from Linda M (Daughter of Resident) published on 22 January 2024
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5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
We are sincerely grateful for your wonderful review of Glain House. Your observation that "nothing is too much trouble" is a testament to our team's genuine passion for their work and the well-being of our residents. We take great pride in creating an environment where residents and their families feel heard, valued, and at home. If there is ever anything you need or any way we can further enhance your experience, please don't hesitate to let us know.
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Review from Pippa R (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Thank you so much for your incredibly positive review of Glain House. We are delighted to hear that you are satisfied with our services and it is an honour to care for your father. Your kind words reinforce our commitment to providing exceptional care. We look forward to continuing to meet and exceed your expectations.
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Review from M M (Daughter of Resident) published on 20 October 2023
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5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
We are thrilled to receive your positive review of Glain House. Your kind words have truly brightened our day and we are grateful for the opportunity to provide the best care possible for your lovely mum.
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Review from Raynor T (Daughter of Resident) published on 20 October 2023
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Overall Experience
5.0 out of 5
Reply from Chris Adamowicz, General Manager at Glain House
Your feedback means the world to us; we are deeply committed to ensuring the well-being and happiness of all our residents. We are grateful for your support and look forward to continuing to provide the highest standard of care to your Dad.
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Review from Nick L (Son of Resident) published on 27 September 2023
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Overall Experience
5.0 out of 5
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you're happy with the care and services provided at Glain House and we look forward to continuing to provide the best possible care for your loved one.
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Review from Catherine B (Wife of Resident) published on 26 September 2023
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Overall Experience
5.0 out of 5
Reply from Susie Divino, Registered Manager at Glain House
We are so grateful for your positive feedback, getting to know your husband has been lovely. Our team takes pride in delivering personalised care and fostering a sense of community within Glain House and it is so encouraging to read your kind words.
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Review from Stephen W (Son of Resident) published on 26 September 2023
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Overall Experience
5.0 out of 5
Reply from Susie Divino, Registered Manager at Glain House
It's truly rewarding to know that our care home has made a positive difference, your mother was a wonderful person and her presence is missed dearly. Your review inspires us to continue our mission of providing exceptional care and support to all our residents.
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Review from Carlos C (Brother of Resident) published on 25 August 2023
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Overall Experience
5.0 out of 5
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for taking the time to share your lovely review of Glain House. We are truly touched by your kind words and are so pleased to hear about your positive experience whilst visiting. Our care team are truly dedicated to providing the highest quality of care, and your recognition of their professionalism and genuine compassion is deeply appreciated. We absolutely love celebrating special occasions with the residents and doing puzzles and arts and crafts with your loved ones. If there is anything we can do to further enhance your experience, please don't hesitate to reach out.
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Review from Anne C (Daughter of Resident) published on 14 August 2023
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Overall Experience
5.0 out of 5
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for your heart-warming words, it was a privilege to care for your mum. We are absolutely thrilled to read your positive review, especially knowing that your mum once worked here. Please know that your review encourages us to continuously strive for excellence in every aspect of our services. We value your feedback immensely and hope you like the bench we recently unveiled, in honour of your mum.
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Review from Rachel H (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Susie Divino, Registered Manager at Glain House
Thank you so much for your kind words! We're thrilled to hear your experience at Glain House has been positive so far. Our dedicated team strives to provide exceptional care and create a warm and welcoming environment for all our residents. Your feedback means the world to us and we look forward to caring for your mother with the utmost care and compassion.
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The Review Score of 9.8 (9.831) out of 10 for Glain House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for Glain House is calculated as follows: ( (226 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Glain House is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: General Manager
Managing Glain House is an incredibly rewarding experience, the home exudes warmth and there is a family feel throughout. My primary responsibility is to ensure the well-being and quality of life of our residents, and I am fortunate to work alongside an incredible care team who puts the residents’ needs first, always. My role is not just a job; it is a commitment to enhancing the lives of those entrusted to our care. The team go above and beyond to maintain the highest standards of care, and Caron Group is immensely supportive of everything we do.
