Glain House

77-85 Newport Road, Cardiff CF24 0AE
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9.8 42 Reviews
  • Glain House, Cardiff
Glain House is a comfortable and welcoming care home care home situated in central Cardiff. The home is a short walk away from Cardiff Queen Street train station and is easily accessible by bus. The city’s main shopping centre, theatres, and a range of bars and restaurants are all close by.

The spacious home encompasses a range of features including numerous communal and quiet lounges, a roof garden, a veranda and an accessible garden (all outdoor areas are wheelchair accessible). In addition, all bedrooms have en-suite facilities.   

High quality care is delivered by an experienced team of staff and the care team strive to create a homely environment where residents feel included, listened to and stimulated. Care plans are tailored dependent on individual needs, and resident satisfaction is the homes number one priority. Structured activities and planned entertainment is a regular occurrence and family and friends are encouraged to partake in home life.

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Care Provided by Glain House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chris Adamowicz (General Manager)
  • Admission Criteria
    • open
    • Ages 18+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to have a look around then please call and arrange a time that suits


  • Parking

  • Car parking at the rear of the building with access also to underground parking area.


Glain House Reviews (42)

Total of 42, showing 21-40
9.8

Glain House has a Review Score of 9.8 (9.823) out of 10, based on 23 reviews in the last 2 years. Over all time Glain House has 42 reviews.

Overall Experience

  • 34
  • 6
  • 2
  • 0
  • 0

Date Published

42
5
7
23
19

Review from Anne C (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum used to be a senior carer here in Glain House many years ago when it was 'Burges House'. She retired at the age of seventy-two due to health. We couldn't think of anywhere but here when she needed care and support. From carers, nurses, activity coordinators, domestic, kitchen and office staff
couldn't do enough to provide care and love towards our mum. One home manager we can't thank enough, you were amazing.

Reply from Susie Divino, Registered Manager at Glain House

Thank you so much for your heart-warming words, it was a privilege to care for your mum. We are absolutely thrilled to read your positive review, especially knowing that your mum once worked here. Please know that your review encourages us to continuously strive for excellence in every aspect of our services. We value your feedback immensely and hope you like the bench we recently unveiled, in honour of your mum.


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Review from Rachel H (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just become a resident and the transition from home to care home has been fabulous. Her care has been fantastic.

Reply from Susie Divino, Registered Manager at Glain House

Thank you so much for your kind words! We're thrilled to hear your experience at Glain House has been positive so far. Our dedicated team strives to provide exceptional care and create a warm and welcoming environment for all our residents. Your feedback means the world to us and we look forward to caring for your mother with the utmost care and compassion.


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Review from Nick D (Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carers, nursing staff, cleaners and maintenance staff. Everybody is friendly and it is just like being with a large family. Very happy here. Management is also excellent, and very approachable.

Reply from Susie Divino, Registered Manager at Glain House

Thank you for your lovely review, we are so pleased to hear that you are receiving such great care at Glain House and are enjoying being part of our family here.


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Review from A E (Sister of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister felt very welcomed and looked after. She appreciated your help and company. Thank you so much for taking care of her. We were very happy with the care you provided for us as a family.

Reply from Susie Divino, Registered Manager at Glain House

Thank you so much for your beautiful review, it was an honour and a privilege to care for your sister. Her strength and courage were inspirational and we all respect the precious time spent with her. The team on the second floor spent the most time with her and they will cherish the memory.


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Review from Ruth H (Daughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Glain House for the past 12 weeks and has settled in nicely. So much so that he continually makes jokes and has great banter with the staff. I haven't seen him this happy in years, it's a pleasure now to visit him. The manager is kind, caring and very helpful and the staff are
just wonderful and so friendly. I am so happy with this home as it makes my father happy and cheerful. I would definitely recommend Glain House to anyone that is in need of care facilities.

Reply from Alan Trask, Manager at Glain House

Thank you for your kind comments. We all appreciate your feedback, and it is good to know that we have had an impact in the care we provide and you're comments will provide us with a deep sense of pride and enhance our drive-in continuously improving how we provide support.


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Review from Allyson B (Father of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Glain House were so very kind and caring. My father always looked so cared for, each member of staff demonstrated personalised care to both my father and his family for which we will be forever grateful. The constant level of care was hugely appreciated and will never be forgotten as the
family would not have managed alone.

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Review from Mark R (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my father by Glain House. The facilities seem very good, hygiene standards are high and the staff are friendly and caring. Protocols relating to Covid-19 are thoroughly enforced.

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Review from G-K B (Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The food served to us is of very poor quality, repetitious and little vegetables or pasta. I had to move home in 2020 after being in hospital for a depressive illness and needed support for a period. I am on the fourth floor where the regular staff are good but when staff from the first or second floor
replace them they are often rude and do not treat us with the respect we should be given. There is a staff shortage and when I visited the second floor I was appalled and depressed by what I witnessed - residents slumped in wheelchairs and seemed drugged up to me. Many of the staff on floors one and two only speak broken English and are distant. I could go on and on.

Reply from Alan Trask, Manager at Glain House

“Thank you for your feedback which, as you know, we have looked into and discussed with you. We do appreciate you raising your concerns, and we do not want you (or any resident) to be unhappy with the service. We don’t agree with you on all points, and obviously, we can’t discuss with you the care of other residents. However, we absolutely agree with you that all our residents, including yourself, should be offered a healthy and varied menu that takes into account your individual preferences. We also absolutely agree that there must be sufficient staff to meet people’s needs, and that staff must behave professionally and respectfully at all times. I confirm our commitment that, if we become aware of any shortfalls, we will investigate and take action.”


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Review from G M (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident for a few months, but she appears to have settled in well. Given Covid and the limited feedback from, my mother I am unable to accurately rate all of the items which follow.

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Review from S C (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professionally run care home that upholds consistently high standards in all respects.

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Review from Katie G (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Dinas has been a model care home throughout the pandemic. The management has been outstanding in ensuring the safety of residents. The staff have shown their fearless commitment and adaptability in challenging circumstances. I have been so glad that my mother was here in Ty Dinas during the crisis,
protected from this terrible virus. The reintroductions of visiting have been done with the utmost care and are being very efficiently managed.

Reply from Alan Trask, Home Manager at Glain House

Our continued commitment to maintaining a safe environment is for the benefit of our residents and staff, without the continued support from the families this would have been even harder. Your feedback is much appreciated and will be passed onto staff.


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Review from Dave D (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff.
Take good care of my mum.

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Review from Janet B (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You take great care of my mum.

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Review from P C (Son of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trustworthy, dependable and caring support for my mother.
All "care" features "excellent" and the diet/food is always amazingly good!
I am comforted by the care and peace of mind in this loving home.

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Review from C C (Brother of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been going to this care home now for 12 years + and at this present time is run as a credit and reassuring peace of mind for loved ones and family of the people within it.
Staff and management always show a very caring and affectionate receptive attitude each time I have personally visited to
myself and all. My sister has always enjoyed her stay at this care home. Well done Ty Dinas.

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Review from Sharon R (Daughter of Resident) published on 12 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the current situation (COVID), the staff has been very good, giving me weekly video messages and updates with my Mother. I feel they have handled the situation extremely well. Thank you.

Reply from Alan Trask, Home Manager at Glain House

We find ourselves in a difficult time where everyone has restrictions, this is very difficult for residents and family, where we can we will strive to maintain the contact in whatever way we can ensuring everyone's well being.


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Review from S A (Daughter of Resident) published on 12 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2017 and I have found ty Dinas care home to have been a very friendly, caring, and all-round pleasant atmosphere. My Mum is treated with the utmost respect and is always considered what her needs are. The care home is very well maintained, always cleaned
to a high standard. The dining room is laid out well and the communal garden area is a pleasure to sit in.

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Review from Thomas S (Father of Resident) published on 12 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the father of a resident at this care home. My son has been a resident of Ty Dinas home for some 20 plus years. Throughout various changes of ownership, since Larchwood has assured ownership, I can truthfully say that conditions and nursing of the home have improved immensely. I would not hesitate
to recommend this home to anyone who has to be separated from a loved one.

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Review from C S (Sister of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well maintained home in good order. Food quality good and well presented. Staff are caring, friendly and professional.

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Review from Michael O (Son of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t begin to tell you how much this place did for our dad and us. Both my wife and I are nurses by profession and the carers and nurses here (as well as the great GPs who look after the residents too) can’t do enough. They reminded me why we became nurses in the first place and there is no doubt
in my mind while those folk remain that this is the best there is. The bricks and mortar don’t make a home a care home it’s the staff and residents. In that sense there is no finer place. We were dreading “putting dad in a home” but could not really cope anymore. These people in here became our family too and chatted laughed cared and ultimately cried with us and dad at the end. Nursing 101.


I am known to be an awkward customer when it comes to nursing standards but I am still in love with these guys!


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Glain House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Glain House is calculated as follows: ( (233 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glain House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Chris

Chris Adamowicz

Job Title: General Manager

Managing Glain House is an incredibly rewarding experience, the home exudes warmth and there is a family feel throughout. My primary responsibility is to ensure the well-being and quality of life of our residents, and I am fortunate to work alongside an incredible care team who puts the residents’ needs first, always. My role is not just a job; it is a commitment to enhancing the lives of those entrusted to our care. The team go above and beyond to maintain the highest standards of care, and Caron Group is immensely supportive of everything we do.