Ely Court Care Home has a Review Score of 9.5 (9.518) out of 10, based on 11 reviews in the last 2 years. Over all time Ely Court Care Home has 23 reviews.
Review from Andrew P (Brother of Resident) published on 19 March 2025
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you for your kind words and for sharing your brother's experience with us. Our team takes great pride in providing compassionate, high-quality care, and it's wonderful to know their dedication has made a positive impact. We are delighted that to hear you brother enjoys our activities programme and we look forward to the completion of the new garden, which will provide a great space for residents to enjoy fresh air and movement. Thank you again for your support, we are privileged to have your brother as part of our community.
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Review from Vicki C (Daughter of Resident) published on 29 November 2024
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you so much for your heartfelt review. Your kind words mean the world to our entire team at Ely Court Care Home. We are truly honoured to care for your mum and to be part of her journey to happiness and laughter after a challenging time. Creating a warm, supportive environment is at the heart of everything we do, and it's incredibly rewarding to know that it has made a positive difference for your mum and your family. Thank you for your continued support.
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Review from Elizabeth W (Daughter of Resident) published on 30 October 2024
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you so much for your wonderful review. We're delighted to hear that your mother feels safe, respected, and truly at home at Ely Court Care Home. Our team works hard to create a caring and personalised environment, and it's our pleasure to know that her dietary needs are met with such attention to both nutrition and taste. Maintaining a welcoming, comfortable, and inclusive atmosphere is very important to us, and we're thrilled to hear how much she enjoys the activities and events. It's a privilege to support your family.
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Review from Sandra C (Daughter of Resident) published on 9 October 2024
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you so much for your kind and heartfelt review. We understand how challenging it can be for someone as independent as your mother to adjust to a new chapter in her life, and we're truly touched that our care and support have made this transition easier for her. Our team at Ely Court is dedicated to creating a warm, engaging, and supportive environment, so it's wonderful to hear that she feels less lonely and is enjoying the activities and companionship we offer. It means the world to us that you find her content, well cared for, and happy, as we always strive to provide the highest level of care for each resident. Your praise for the entire staff is incredibly motivating for us all, as we work together to ensure that every resident feels comfortable and valued. It's an honour to have her as part of our Ely Court family, thank you for your continued support.
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Review from Judith W (Daughter of Resident) published on 19 September 2024
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations during your mother's time with us, and we appreciate that you continue deeply to grieve her loss only a year later. Whilst this is not the correct forum to discuss your mother's care, both we and relevant outside agencies have investigated your concerns in detail, and with empathy and compassion. Our dedicated nurses and care team bring years of expertise in end-of-life care, ensuring each resident is treated with the utmost respect, compassion, and dignity. Whilst always looking to do better, we take great pride in the exceptional care we offer at Ely Court. We are proud of the reviews on this website, which we have no control.
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Review from Patricia T (Wife of Resident) published on 10 June 2024
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you for your kind words, it was our privilege to care for your lovely husband. We are so pleased to hear that the care and support provided met your expectations and that our team could make a positive difference. Your feedback means a lot to us, and we will share it with the team, who will be touched by your appreciation. If there is anything we can do for you in the future or if you need any further support, please do not hesitate to reach out.
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Review from A J (Husband of Resident) published on 2 May 2024
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you for sharing your experience. We strive to provide the best possible care, and it is wonderful to know that our efforts are appreciated. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
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Review from Timothy E (Son of Resident) published on 29 April 2024
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Reply from Becci Roberts, Manager at Ely Court Care Home
Thanks, we are enjoying caring for your dad. We appreciate your kind words and are so glad Dad can enjoy being with our team and chatting about our community that is familiar to them all.
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Review from Karen T (Daughter of Resident) published on 14 August 2023
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you for your lovely review of Ely Court. It is deeply moving to read your beautiful words and it was an honour to provide care to your lovely mum. If there's ever anything you need, please don't hesitate to let us know.
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Review from Faye N (Granddaughter of Resident) published on 25 April 2023
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Reply from Becci Roberts, Registered Manager at Ely Court Care Home
Thank you for your lovely words, we are thrilled to receive such positive feedback. Caring for your Grampy is our pleasure and we hope to see you soon!
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Review from Ellen P (Daughter of Resident) published on 11 April 2023
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Reply from Becci Roberts, Manager at Ely Court Care Home
We are so pleased and appreciate your time in giving us feedback. Most importantly we are glad mum is happy and well cared for.
Thank you
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Review from Susan C (Daughter of Resident) published on 9 November 2022
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Reply from Becci Roberts, Manager at Ely Court Care Home
We love looking after your mum and thank you for your lovely comments.
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Review from Stephen J (Son of Resident) published on 15 September 2022
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Reply from Becci Roberts, Manager at Ely Court Care Home
It was our absolute pleasure to host you all to celebarte 'the wedding' To see the bride walk down our staircase with her bouquet to present to her grandmother, well not a dry eye in the home! These special moments are to be treasured. Thank you for your kind words.
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Review from Bruce M (Respite Resident) published on 14 June 2022
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Reply from Becci Roberts, Manager at Ely Court Care Home
Bruce, we so enjoyed you being part of our community and so value your feedback. Thank you for your kind words.
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Review from Maria B (Daughter of Resident) published on 1 May 2022
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Reply from Becci Roberts, Manager at Ely Court Care Home
Thank you so very much for your words.....We are the lucky ones!
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Review from Paul M (Son of Resident) published on 24 December 2021
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Review from Tina B (Granddaughter of Resident) published on 13 December 2021
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Reply from Becci Roberts, Manager at Ely Court Care Home
It was a great pleasure to care for your Nan and thank you.
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Review from Julie S (Daughter of Resident) published on 14 April 2021
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Reply from Olly Lapite, Marketing Lead at Ely Court Care Home
Thank you very much, we appreciate your kind words, and we're glad to hear that your mum is now thriving.
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Review from Eileen T (Daughter of Resident) published on 13 April 2021
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Reply from Olly Lapite, Marketing Lead at Ely Court Care Home
Thank you very much for your review, we really appreciate your feedback, we're really pleased to know that you and your mum are happy with the service.
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Review from Luther L (Nephew of Resident) published on 10 February 2021
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The Review Score of 9.5 (9.518) out of 10 for Ely Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.685 for Ely Court Care Home is calculated as follows: ( (109 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 130 Ratings = 4.685
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.833 Points relating to the number of positive Reviews for Ely Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
We believe that each and every person who lives in our community is unique and special in their own way.
They all have a right to be treated as individuals and our beliefs and values and our philosophy is that we treat them as individuals. We care for them as individuals, we encompass their past experiences, their work life, their beliefs their values, we support them to maintain the standards they've always lived with, but we support them with their nursing and psychical care to be able to live a really good life.