Ely Court Care Home

Michaelston Road, St Fagan's, Cardiff CF5 6XD
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9.5 23 Reviews
  • Ely Court Care Home, Cardiff
Ely Court Care Home is located nearby to St Fagans National Museum of History, and situated within the extensive grounds of St Fagan’s Castle, Cardiff.

This picturesque home provides person-centred care with 57 light and airy bedrooms that can be personalised to the taste of individual residents.

The care home chef provides a variety of healthy and nutritious meals for residents to enjoy, and any special dietary requirements are catered for.

Care Provided by Ely Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Becci Roberts (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 23, showing 1-20
9.5

Ely Court Care Home has a Review Score of 9.5 (9.518) out of 10, based on 11 reviews in the last 2 years. Over all time Ely Court Care Home has 23 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

We are very lucky we found this place for my brother 18 months ago when he was deteriorating with a neurological condition. The care he has received has been exceptional. The staff are amazing and all of them seem to be glad to work there and there's very little staff turnover. My brother took a long
time to adjust to the change when he moved to Ely Court (due in part to his condition) but is now genuinely happy there and doesn't hesitate to say it's his home. The activities programme is impressive and now 7 days a week, and my brother is happy to join in those activities he likes but also content to entertain himself in his room at other times. When the new garden is complete this will make quite a difference for my brother because if there's any criticism it's the lack of exercise available to him (as an adult in his 50s) and I'm sure circuits of the new garden will become part of his routine once it's finished.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for your kind words and for sharing your brother's experience with us. Our team takes great pride in providing compassionate, high-quality care, and it's wonderful to know their dedication has made a positive impact. We are delighted that to hear you brother enjoys our activities programme and we look forward to the completion of the new garden, which will provide a great space for residents to enjoy fresh air and movement. Thank you again for your support, we are privileged to have your brother as part of our community.


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Overall Experience  Overall Experience 5.0 out of 5

It's difficult to describe how good Ely Court Care Home is. Every single member of staff has a very warm, welcoming and friendly manner towards residents and their family and friends. Real effort is made to create a happy, supportive environment for all and those efforts have really paid off in creating
what must be the model for excellent care homes everywhere. Myself and family will never be able to thank all the staff for everything that they do for mum to enable her to be happy and have fun and laughter in her life after what has been a very difficult time for her. I thank my lucky stars that we found you!

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you so much for your heartfelt review. Your kind words mean the world to our entire team at Ely Court Care Home. We are truly honoured to care for your mum and to be part of her journey to happiness and laughter after a challenging time. Creating a warm, supportive environment is at the heart of everything we do, and it's incredibly rewarding to know that it has made a positive difference for your mum and your family. Thank you for your continued support.


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Overall Experience  Overall Experience 5.0 out of 5

Our mother has resided in Ely Court Care Home for the last 18 months. The home caters to her needs with total care and respect from ALL of the staff. Our mother has said on many occasions how safe she feels. Her room is extremely comfortable and modern. Having a specific dietary choice, the catering
staff make every effort to make her meals not only nutritious, but delicious too. There is always a warm welcome from every aspect of the staffing and they all know our mother's likes and dislikes. The home is kept spotlessly clean throughout and always smells so fresh. Our mother is immobile, but despite this, Ely Court are wonderful at including her in their many events and activities due to the fact that they have all the machinery required to enable this. If any family members have any queries, these are answered without delay. The home is run extremely well, professionally and with dignity. After looking at many other care homes prior, we find Ely Court provides everything our mother needs.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you so much for your wonderful review. We're delighted to hear that your mother feels safe, respected, and truly at home at Ely Court Care Home. Our team works hard to create a caring and personalised environment, and it's our pleasure to know that her dietary needs are met with such attention to both nutrition and taste. Maintaining a welcoming, comfortable, and inclusive atmosphere is very important to us, and we're thrilled to hear how much she enjoys the activities and events. It's a privilege to support your family.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been fiercely independent all her life, so having to accept that she was no longer safe to live alone was a bitter pill for her to swallow, however with their care and understanding all the staff at Ely Court have made this so much easier for her, with plenty of activities and stimulation,
she no longer feels lonely, and as her daughter it is wonderful to come and visit and see her so content, warm, clean and well fed. I don't think I can single one or two members of staff out for praise as they are all wonderful and I am so pleased that mum is in their care.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you so much for your kind and heartfelt review. We understand how challenging it can be for someone as independent as your mother to adjust to a new chapter in her life, and we're truly touched that our care and support have made this transition easier for her. Our team at Ely Court is dedicated to creating a warm, engaging, and supportive environment, so it's wonderful to hear that she feels less lonely and is enjoying the activities and companionship we offer. It means the world to us that you find her content, well cared for, and happy, as we always strive to provide the highest level of care for each resident. Your praise for the entire staff is incredibly motivating for us all, as we work together to ensure that every resident feels comfortable and valued. It's an honour to have her as part of our Ely Court family, thank you for your continued support.


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Overall Experience  Overall Experience 2.0 out of 5

My mother was at Ely Court Care Home from January 2023 till, September 2023, it was a constant battle, to get the best care, and our hearts are broken as to what happened to our darling mother at the end of her life, we are still fighting it today. Look at all the 5-star ratings that's not right, no
one has all those 5-star ratings unless that's all they will put up, I wonder if they'll put this review on their website. I give them 1 star.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations during your mother's time with us, and we appreciate that you continue deeply to grieve her loss only a year later. Whilst this is not the correct forum to discuss your mother's care, both we and relevant outside agencies have investigated your concerns in detail, and with empathy and compassion. Our dedicated nurses and care team bring years of expertise in end-of-life care, ensuring each resident is treated with the utmost respect, compassion, and dignity. Whilst always looking to do better, we take great pride in the exceptional care we offer at Ely Court. We are proud of the reviews on this website, which we have no control.


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Overall Experience  Overall Experience 5.0 out of 5

A year ago today, my husband was transferred to Ely Court. He had been in hospital for 8 months, he had complex needs. I cannot fault the care he received there, and also the support I was given. Sadly he passed away on December 12th 2023. I cannot thank the staff enough, R.I.P.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for your kind words, it was our privilege to care for your lovely husband. We are so pleased to hear that the care and support provided met your expectations and that our team could make a positive difference. Your feedback means a lot to us, and we will share it with the team, who will be touched by your appreciation. If there is anything we can do for you in the future or if you need any further support, please do not hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

This is a very caring and supportive home. The attitude of the staff is "can do" and they are led from the top by a very able, professional and caring leader.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for sharing your experience. We strive to provide the best possible care, and it is wonderful to know that our efforts are appreciated. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

The carers all care for the people in the residence, nothing is too much trouble. They always ask what dad would like to eat whether a snack or a main meal. They carry out regular checks on health and well-being. They do breathing checks at night. There is always someone who can answer a question if
you have one. Most of the carers are local so when Dad starts to talk about the area they know what he is talking about even if it was a while ago. Can not ask for a better place for my father to stay in.

Reply from Becci Roberts, Manager at Ely Court Care Home

Thanks, we are enjoying caring for your dad. We appreciate your kind words and are so glad Dad can enjoy being with our team and chatting about our community that is familiar to them all.


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Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank all the staff that was involved with my beautiful Mum's care.
Mum was very happy and well looked after, Mum made so many friends and made such an impact.
From the bottom of my heart thank you.
Mum's final days were spent with her daughters by her side, the care she received
was exceptional.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for your lovely review of Ely Court. It is deeply moving to read your beautiful words and it was an honour to provide care to your lovely mum. If there's ever anything you need, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Ely Court is an excellent care home and so clean.
The staff are absolutely amazing and so welcoming and friendly.
The care he receives is wonderful.
I could not ask for a better care home for my grampy.
Thank you so much to all those at Ely Court.

Reply from Becci Roberts, Registered Manager at Ely Court Care Home

Thank you for your lovely words, we are thrilled to receive such positive feedback. Caring for your Grampy is our pleasure and we hope to see you soon!


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Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and caring and friendly, the place is nice and cosy. The bathrooms in the rooms are really clean and tidy. They look after my mum really well and she seems happy here. The rooms are lovely and spacious.

Reply from Becci Roberts, Manager at Ely Court Care Home

We are so pleased and appreciate your time in giving us feedback. Most importantly we are glad mum is happy and well cared for.
Thank you


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Overall Experience  Overall Experience 5.0 out of 5

We are so happy that our mother resides in Ely Court. This care home exceeds all expectations for anyone with a loved one in care. Wonderful, caring staff. Excellent staff. Cleanliness. And a very positive atmosphere.

Reply from Becci Roberts, Manager at Ely Court Care Home

We love looking after your mum and thank you for your lovely comments.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ely Court enough when my mother came here she was very anxious but the staff and manager were brilliant and settled her in. So much so that my daughter got married 8th of August and because my mother was not able to come they allowed us to come in after the wedding in our outfits
to show her whilst other residents were invited and supplied a cake and wine to celebrate. All the staff are great and can't do enough to make sure her stay is as comfortable as possible.

Reply from Becci Roberts, Manager at Ely Court Care Home

It was our absolute pleasure to host you all to celebarte 'the wedding' To see the bride walk down our staircase with her bouquet to present to her grandmother, well not a dry eye in the home! These special moments are to be treasured. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

I was a resident for 3 months whilst waiting for a home care package to be arranged. The overall standard was excellent and I would recommend Ely Court to anyone considering a care home for long or short-term use. There is a strong management team with professional and sympathetic support staff. The
rooms are modern and of a high standard whilst the building is of historical interest. The outdoor space and garden is currently being refurbished and will be an additional asset when completed.

Reply from Becci Roberts, Manager at Ely Court Care Home

Bruce, we so enjoyed you being part of our community and so value your feedback. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been at Ely Court since December 2020. We were in lockdown and couldn’t see him before he went there. When dad arrived, the manager was waiting with the phone for me to speak to him as she knew how worried I was. This is one example of the many thoughtful things the manager and all the
staff do. When I saw dad’s room I couldn’t believe it. It’s beautiful with a wonderful shower room and lots of cupboard space. The home is immaculate and a lovely building. Dad is so very happy there. My family and I know he is in safe hands and is well cared for by very thoughtful people. We are kept informed always about what is going on at the home. We phone every day to speak to him. The amazing receptionist is always helpful and kind. The manager, the receptionist, and all the girls, we can’t thank you enough.

Reply from Becci Roberts, Manager at Ely Court Care Home

Thank you so very much for your words.....We are the lucky ones!


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Overall Experience  Overall Experience 5.0 out of 5

Mam's stay at the care home was very good considering the covid situation. When we were able to see her she was always clean, tidy, and looked well looked after having her hair done, etc. Mam was treated with dignity in her final days at the home. The staff were always accomodating and professional.

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Overall Experience  Overall Experience 5.0 out of 5

My beloved grandmother lived at Ely Court for the last 13 months of her life. I visited my nan weekly as covid restrictions began to relax gradually. My nan received great, medical care, which supported her physical and mental needs. It is not easy entrusting people you don’t know with your loved one,
but my fears soon left. Thankfully, all staff treated my nan with love, respect, courtesy, and patience. Most of all, they treated nan as though they would want their own relative treated. The room my nan stayed in was beautiful, better than any hotel that I have stayed in. It had a beautiful, homely environment. Nan loved the food there. She stopped looking frail and was looking really well, especially as she was a very poorly lady. The night that my nan become really ill, a lovely nurse stayed with her all night and was with my nan as she passed. I cannot recommend this home enough.

Reply from Becci Roberts, Manager at Ely Court Care Home

It was a great pleasure to care for your Nan and thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been loved and cared for by the staff at Ely Care Home for almost two years. She was a very sick lady when she arrived but because of their care, she is now thriving. I live in Canada but see her twice weekly on Zoom calls and can't thank everyone enough for everything they do for mum.

Reply from Olly Lapite, Marketing Lead at Ely Court Care Home

Thank you very much, we appreciate your kind words, and we're glad to hear that your mum is now thriving.


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Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Ely Court Care Home to future residents and their families. My 84-year-old mum has lived here for over a year, moving in when she was no longer able to live independently and required nursing care. The manager and her staff are amazing, extremely professional but
so, so caring to my mum. She is very well looked after in a beautiful room (en-suite) that overlooks the gardens, enjoys the company of the staff (both night and day staff), has a choice of meals, snacks and drinks whenever she wants, clean laundry everyday and rooms are spotless. She is treated with the utmost dignity. There are of course activities too and my mum is looking forward to trips out with the other residents when lockdown is over. However, the most important thing is that despite all our worries about her having to go into a home, she is happy and content. I recommend 100%!

Reply from Olly Lapite, Marketing Lead at Ely Court Care Home

Thank you very much for your review, we really appreciate your feedback, we're really pleased to know that you and your mum are happy with the service.


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Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with friendly, dedicated and helpful staff. The facilities are very modern, and lots of attention is paid to cleanliness.
I would recommend without a doubt to any family or friends.

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Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Ely Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Ely Court Care Home is calculated as follows: ( (109 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 130 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Ely Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Becci

Becci Roberts

Job Title: Registered Manager

We believe that each and every person who lives in our community is unique and special in their own way.


They all have a right to be treated as individuals and our beliefs and values and our philosophy is that we treat them as individuals. We care for them as individuals, we encompass their past experiences, their work life, their beliefs their values, we support them to maintain the standards they've always lived with, but we support them with their nursing and psychical care to be able to live a really good life.


Frequently Asked Questions about Ely Court Care Home

What types of Care is Ely Court Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ely Court Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ely Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ely Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ely Court Care Home to the centre of Cardiff?

3.9 mile(s) as the crow flies, distance by road may be significantly further.