Ely Court Care Home has a Review Score of 9.5 (9.518) out of 10, based on 11 reviews in the last 2 years. Over all time Ely Court Care Home has 23 reviews.
Review from Mark E (Son-in-law of Resident) published on 29 January 2021
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth Wendy F (Daughter of Resident) published on 22 June 2018
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Matthew S (Grandson of Resident) published on 24 January 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.518) out of 10 for Ely Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.685 for Ely Court Care Home is calculated as follows: ( (109 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 130 Ratings = 4.685
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.833 Points relating to the number of positive Reviews for Ely Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
We believe that each and every person who lives in our community is unique and special in their own way.
They all have a right to be treated as individuals and our beliefs and values and our philosophy is that we treat them as individuals. We care for them as individuals, we encompass their past experiences, their work life, their beliefs their values, we support them to maintain the standards they've always lived with, but we support them with their nursing and psychical care to be able to live a really good life.