Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW
Submit a Review
9.6 82 Reviews
  • Quarry Hall Care Home, Cardiff
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.

The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you can find a tea room, pub, hair salon, nail bar and cinema for those who like to socialise, as well as quieter and more peaceful areas for residents who prefer a slower pace of life. Quarry Hall also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

And the care provided at Quarry Hall lives up to the high quality environment. Taking a person-centred approach, every person at the home receives the best support from the care team, with their individual needs and preferences at the centre of practice. Respect and dignity are always top priority, ensuring residents and their loved ones have full peace of mind that they are supported by a team of capable and kind care providers who really value the people who live at the home.

Show Quarry Hall Care Home on the Map

Care Provided by Quarry Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carla Arcanjo (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Gardens
  • Residents Kitchenette

Quarry Hall Care Home Reviews (82)

Total of 82, showing 1-20
9.6

Quarry Hall Care Home has a Review Score of 9.6 (9.611) out of 10, based on 17 reviews in the last 2 years. Over all time Quarry Hall Care Home has 82 reviews.

Overall Experience

  • 56
  • 21
  • 3
  • 0
  • 2

Date Published

82
3
5
17
65

Review from Agnes A (Wife of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff are very caring, professional and interact with the residents in making them feel it is their home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen H (Wife of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care my husband received at Quarry Hall.
He was bed-bound due to severe Alzheimers, was incontinent and needed to be fed.
Nothing was too much for the lovely nurses and carers. They soon got used to my husband's little ways and treated him like a friend. The
nurses had a very strict adherence to quality of care and noticed every small thing. The carers were also very good feeding back to the nurses. If we had any queries, they were acted upon and resolved immediately. We had tried other care homes for my husband but were bitterly disappointed. It was a completely different experience at Quarry Hall.
My husband recently passed away. The staff handled this with professionalism and empathy for both my husband and my family. A particular member of staff goes above and beyond her role as clinical lead. I'm sure because of her example, her staff follow suit.
I give this review not just as a family member but as a district nursing sister with 30 years of experience.

Reply from Clare Sheehan, Careline Advisor at Quarry Hall Care Home

We are pleased to hear you were very happy with the quality of care your husband received at Quarry Hall care home, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard D (Brother of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place for my late mother-in-law, she so enjoyed the company of so many new friends both residents and staff.
My sister is equally so.
Well done to all.
Their attitude of the staff is very much can do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Danny S (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has vascular dementia and recently we were advised (by social services) that he needed to move into a residential care home. Quarry Hall was recommended and close to home. We visited to see for ourselves. First impressions were good and we had no hesitation signing up. The manager and the team on
the ground floor are attentive and clearly take pride in their work. They interact appropriately with the differing behaviours from their residents. Communication is good with regular updates. We know he's in safe hands so we can sleep at night without worrying. If you're looking for a care home and Quarry Hall is close, its worth a visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my mother over a couple of days. She has been in the home for a few months so still settling in. She seems very happy and says the staff are lovely. They seem very nice whenever I visit. She's a little bored but her memory means that she forgets that she has had activities to do (they happen
every weekday). She broke her hip last year (before moving in) and they've encouraged her to walk, which means her walking has improved a lot. There was an issue with another resident when Mum first moved in but was impressed with the good job the staff made of managing the situation. Once the weather improves I hope Mum gets regular opportunities for getting some fresh air.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Sister of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has good quality care both in physical and emotional terms. His needs are very well met. His health is monitored and GP accessed if necessary and his medication administrated appropriately. My brother has capacity so is able to give his views to staff about his care and is always listened
to. This is important because of his ability to implement things in his life due to his failing health. Staff are respectful to him and to me and my family. Communication is excellent. Home is also very clean and the facilities very good, e.g. sessions for socialisation. Emotional support is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen H (Sister-in-law of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law moved into Quarry Hall Care Home in October 2023, and I can say, it is the best thing that has happened to him. His whole being has improved immensely. The carers/nursing/admin staff are so kind, caring and extremely helpful in the process of moving in; as you can imagine, it is a
very stressful time for us all. Just a bit thank you to all the staff at this very caring and professional establishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen J (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and everything is run at the home in a manner I wanted for my mother. We are extremely lucky to have found this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my dad wasn't in the care home for long, the staff/management were excellent. They kept me informed of any concerns e.g. administering meds and his well-being.
Overall, very happy with the experience/care/support they gave my dad whilst being under their care.
Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise S (Niece of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming on arrival. Always pleasant surroundings. Decor beautiful (for time of year) but always bright and welcoming. Resident always smartly dressed and room spotless. Very enthusiastic with activities.
Resident seems happy in her environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karl P (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had complex needs but the staff understood his distress and the reason why. They were friendly, spoke to us with good eye contact, genuine warmth and understanding. Even though they were busy the staff took the trouble to spend time to ask if I needed tea, sandwiches. They gave Dad regular care,
checked him regularly, kept clothes changed, etc., spoke to him when they were going to do things, they were respectful and kind. Although his stay was short, he was well cared for, and that was much appreciated by his family. (Unable to properly assess Facilities and Food and Drink categories, so marked as 'Good').

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into the home since July 2023. The staff are very approachable and friendly. They always give me updates. They put my mum at ease and see to her needs. I am happy with Mum's care knowing she is safe and comfortable in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Niece of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to respond to my review I have my uncle as a resident there I am his niece I would like to say all complaints have been dealt with very quickly his room painted with new furniture he's happy there now settled the staff are great with him. Thank you for listening

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Niece of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The cleanliness is definitely not up to standard, it is very poor.

Reply from Clare Sheehan, Careline Advisor at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do not hesitate to speak with the management team when next you visit; they will be able to support you with any concerns you may have. You are also welcome to telephone the home and speak with management who can then act on your specific feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert E (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Quarry Hall for 4 years. She has always been very well looked after. The nursing staff and general staff and carers are excellent, they are extremely caring and have looked after Mum with a kindness and professionalism that is second to none. This has made our family really
happy that we chose Quarry Hall for Mum. Although Mum is now totally dependant on the care she receives she is happy and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian S (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Quarry Hall Care Home in May and looked after fantastically. She has a lovely room with a separate toilet and basin, which is always spotlessly clean. The food is very varied and of good quality. As for the staff, what a wonderful set of people. They are all so attentive and kind to
everyone, and that includes the families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to be moved to Quarry Hall for dementia nursing care, and I can’t thank the staff enough for all they do for her. She has settled in very well and loves all the staff. She particularly enjoys taking part in the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y T (Sister of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, pleased with the care for my sister.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela M (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and helpful.
Very pleased with the way they are looking after my dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lydia B (Niece of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Quarry Hall for a few months. From the day the home administrator showed me around, I could tell she would fit in perfectly, and Quarry Hall was the best home - I wasn't wrong. My auntie seems as happy as she was at her own home. I have to say the activities lady is outstanding,
she goes above and beyond, and the first few weeks, my auntie was very anxious, but she helped my auntie settle in and eased her anxiety. I recently visited the home, and I was informed that my auntie had been out for the day with the activity lady and her new colleague, who together, they seem amazing. My auntie is always out on day trips or doing activities, and as a family, this is nice to see as my auntie has always had issues with socialising.
Big thumbs up, Quarry Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Quarry Hall Care Home is calculated as follows: ( (152 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 200 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.941 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 16 Positive Reviews ÷ 17 = 0.941

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Carla

Carla Arcanjo

Job Title: Home Manager

Introducing Carla Arcanjo
Home Manager at St Mellon's, Cardiff


What does ‘kindness’ mean to you?


“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”


As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carla remarked:


“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”


Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.


If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Quarry Hall Care Home

What types of Care is Quarry Hall Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Quarry Hall Care Home provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Quarry Hall Care Home have?

There are 85 Single Rooms.

What are the Facilities & Services at Quarry Hall Care Home?

Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Quarry Hall Care Home to the centre of Cardiff?

4.0 mile(s) as the crow flies, distance by road may be significantly further.