Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW
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9.6 82 Reviews
  • Quarry Hall Care Home, Cardiff
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.

The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you can find a tea room, pub, hair salon, nail bar and cinema for those who like to socialise, as well as quieter and more peaceful areas for residents who prefer a slower pace of life. Quarry Hall also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

And the care provided at Quarry Hall lives up to the high quality environment. Taking a person-centred approach, every person at the home receives the best support from the care team, with their individual needs and preferences at the centre of practice. Respect and dignity are always top priority, ensuring residents and their loved ones have full peace of mind that they are supported by a team of capable and kind care providers who really value the people who live at the home.

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Care Provided by Quarry Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carla Arcanjo (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Gardens
  • Residents Kitchenette

Quarry Hall Care Home Reviews (82)

Total of 82, showing 21-40
9.6

Quarry Hall Care Home has a Review Score of 9.6 (9.611) out of 10, based on 17 reviews in the last 2 years. Over all time Quarry Hall Care Home has 82 reviews.

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Review from D M (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my father's move from home to Quarry Hall because it is situated about one mile from my house, which makes visiting Dad on a daily basis, quite easy. Whilst there, I find the staff most welcoming and very competent in their duties. They all have been very attentive to my requests
to encourage my father to partake more in the daily activities of the home and I feel confident that my father is in a good situation regarding treatment, feeding and hygiene. All in all, I am left feeling well pleased with Dad's present and future prospects at the home.

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Review from K L (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was in Quarry Hall for 10 days on respite. Unfortunately, she was traumatised by her experience and the lack of care and support she received. She was provided with a call button only to find when she used it there was either no response or was told they were busy and would be back but didn’t
return. For someone reliant on nursing care this is not acceptable. Over the 10-day stay, she did not have a shower, despite us being shown a very impressive shower room.
Having viewed the home prior to her stay, it’s fair to say we were optimistic that it would be a good experience for her, the facilities looked great.
This first experience of a Care Home fell extremely short of our expectations and my mum now refuses to consider respite care anywhere in the future. Overall very poor experience.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are concerned to learn that you have experienced issues with your Mother’s respite placement. Thank you for bringing this to our attention. At HC-One, we strive to deliver kind care every day and we would like to assure you that we will do everything we can to address the issues you have raised. We take seriously any concerns raised and seek to understand them so that a resolution can be found.


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Review from Marian M (Sister of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother has only been at Quarry Hall a short time, in that time, all the staff caring for him have shown him great kindness and attention to his needs. He is not really confident having been at Quarry Hall for such a short space of time, however, the staff are so supportive and their ability to
look at his needs and awareness of the uniqueness that makes each one of us, is really helpful to us and him.

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Review from A L (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in your care at Quarry Hall Care Home for four to five years. She has dementia and is very happy there. I have always found the staff happy and helpful with any
queries or questions I have. The staff keep me updated with the extra care on occasions that mum needs it.

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Review from M M (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The local carers and staff are trying their best to implement safe visits and support to family and friends. Unfortunately, HC-One is such a large concern and managed from headquarters, that communication from headquarters to care homes is very poor. Liaising with local government to implement changes
is so slow that changes take weeks. This had a big impact on the well-being of all families.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Quarry Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Your lovely comments on the care provided to your Father are very much appreciated. Covid has posed many challenges for us all and we are so pleased to have reached a point where we are now able to facilitate visits to your Father in his room for your Mother and you. We continually seek to improve on our communication and as the Home Manager, I am more than happy to support you with any queries you may have and listen to any suggestions or ideas you feel would help us to improve our service. Again, we thank you for the positive recognition of the care provided to your Father.


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Review from Joan G (Wife of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff (including catering, cleaners and maintenance) very caring and approachable. During the lockdown, much love and care in keeping residents entertained and involved. I cannot praise the staff enough for working through the pandemic with due care and diligence.

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Review from James S (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father has received has always been brilliant. It continues to be brilliant but I do wish something could have been done to allow me to visit during lockdown. My father is bedbound and cannot be moved to a window for visits. I find it difficult to get hold of and speak to the right people
but when I have, they have been very helpful and understanding.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service. Your lovely comments regarding the brilliant care provided to your Father in our home is much appreciated. Covid has posed many challenges for us and I am pleased we have reached a point where we are able to facilitate visits with your Father in his room for your Mother and yourself. We continually seek to improve communication and as the Home Manager, I am more than happy to assist you with any queries you may have and to listen to any suggestions or ideas you feel will improve our service. Again, we thank you for your wonderful recognition of the care your Father receives.


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Review from K N (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed by all the staff and the care they provide is above and beyond the call of duty. They keep me informed on all aspects of Mum's care and my mum appears happy and her care needs are met daily. Excellent care provided to Mum and our family. I appreciate all the extra work that's
been undertaken willingly by all staff of the care home due to the Covid-19 pandemic, which is still current.

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Review from Susan S (Wife of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All's well.

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Review from S C (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've been to visit staff have been really helpful with everything. Never too much trouble for them.
Thanks.

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Review from Nicola L (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Quarry Hall in Cardiff almost 3 years ago. He has been diagnosed with Alzheimer’s 6 years before. The outstanding care he has received and the support I have received at this really challenging time has been faultless. The reception, office and nursing/care staff have shown genuine empathy
and care for Dad with real warmth and professionalism. The main thing, however, is that Dad is content and settled in his environment despite the fact that he has had no physical contact from any family member for almost 11 months. I could not ask or have hoped for more and would have no hesitation in recommending Quarry Hall to anyone who needs support and care in later years. I had done extensive research when the time came for Dad to be cared for, visiting almost 25 premises. The feeling I had when I first visited Quarry Hall was like no other.

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Review from Lorraine F (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful 94-year-old mother has been in Quarry Hall 3 years plus as she needs 24-hour nursing care. Since the Covid outbreak, visiting ceased and then brought to visits in the garden. Now another lockdown. My mother did get Covid but with the exceptional help from all of the staff and hospital she
amazed us all and pulled through. I am so pleased that l chose this nursing home, all the staff, from the manager, all the office staff, carers and nurses, have gone above and beyond to make sure that my mum is getting her every need being met, and is the same for every resident there. It is hard to say in words how very grateful my family and I are. God bless each and everyone of you at Quarry Hall, you are all truly amazing.

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Review from Tracy E (Niece of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had various medical issues and had to be admitted to Quarry Hall aged only 67. We were concerned that he may not settle after living alone for many years and being very independent. We needn’t have worried as he fitted in immediately and was very happy there, he loved the staff and they enjoyed
his quirky sense of humour. He was only there a few months until he sadly passed away but we are happy knowing that the last few months of his life was spent somewhere he enjoyed being. Nothing was too much trouble, we were kept informed of every aspect of his care and his every need was accommodated fully. I would recommend Quarry Hall to anybody considering care options. Thank you all at Quarry Hall for everything.

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Review from Claire B (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the opportunity to give a big thank you to Quarry Hall Care Home, who cared for my mum Glenys for the last 15-months of her life. The staff at the care home are the most accommodating people I have met. My mum was given the kindest care whilst staying there and was always treated
with respect and dignity. The staff at Quarry Hall are like one big family unit who always treat relatives with politeness and reassurance, especially during the lockdown when we were unable to visit my mum. You could ring the home at any time if you had any concerns and were always reassured by the friendly professional staff. I cannot thank the staff enough for the kindness they showed both myself and my mum during her last few days. I will always be grateful for this, especially during such awful circumstances and with the home being on lockdown. I will always speak highly of Quarry Hall and would always recommend it.
Many thanks - from the family.

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Review from Sylvia W (Goddaughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say how much I am grateful for the staff at Quarry Hall, they have gone up and beyond with all the covid-19 and trying to keep families connected. They video call us once a week, which is lovely to see if we can't be there in person. At least we can see her through technology, staff
don't get enough recognition for all the hard work that they do.

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Review from Anthony W (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Dad was only with the home for two weeks and deteriorated fast.


He was confused and had a cough, I believed COVID, but the home ignored me, he was not put into quarantine and has most likely infected many others.


He became difficult to manage, which was totally different from his time in the

previous location, this has now been confirmed as a symptom of the COVID affecting his Dementia.


The home has now refused to 'take him back' even though he has returned to 'normal' management according to the hospital.


Communication has been extremely poor and the risk of COVID spreading was ignored.


Due to COVID home was on lockdown and as such 'satisfactory' means I have no idea.


Reply from Diane Kerwin, Hospital Liaison Team at Quarry Hall Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. At Quarry Hall our team has been working tirelessly with the Local Authority and relevant Healthcare Multidisciplinary Agencies to provide a safe environment for both residents and colleagues. During the Covid-19 pandemic, all pre-admission assessments are being carried out over the phone with the expectation that the information provided is accurate to enable us to make informed decisions and safe admissions. Unfortunately, the information provided was not an accurate account of behaviours and presentation on admission. We have a duty to consider the needs of all residents residing in our home to ensure their wellbeing and safety is maintained. Our local General Practice is affording us extraordinary support which includes virtual visits, physical visits or both, daily or as required. Our team is working in unprecedented circumstances and they are altruistic in their approach to caring for our residents.


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Review from Gillian C (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ther home provides a safe, clean and welcoming environment for mum. It is nicely decorated and her room is lovely, having her own en-suite bathroom is great. I feel that I can rest assured that she has 24-hour care as well as chiropodist, doctor and hairdresser on call. The Forest View unit and its
staff have become like family to her.

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Review from M O (Husband of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff passionate about caring for the residents.
Brilliant food provided.
Particularly like the tearoom to spend time together with family.
Excellent facilities.
Great selection of activities and events especially enjoying the singing events.

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Review from Gary H (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home and staff are warm. Comforting rooms and lounge and good facilities for all people. I recommend Quarry Hall to everyone.

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Review from Alec Roy B (Partner of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor for over 2 years, visiting my partner, I have been very impressed with the standard of care shown by the staff.

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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Quarry Hall Care Home is calculated as follows: ( (152 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 200 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.941 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 16 Positive Reviews ÷ 17 = 0.941

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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Meet the Team (1)

Carla

Carla Arcanjo

Job Title: Home Manager

Introducing Carla Arcanjo
Home Manager at St Mellon's, Cardiff


What does ‘kindness’ mean to you?


“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”


As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carla remarked:


“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”


Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.


If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.