Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW
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9.6 82 Reviews
  • Quarry Hall Care Home, Cardiff
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.

The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you can find a tea room, pub, hair salon, nail bar and cinema for those who like to socialise, as well as quieter and more peaceful areas for residents who prefer a slower pace of life. Quarry Hall also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

And the care provided at Quarry Hall lives up to the high quality environment. Taking a person-centred approach, every person at the home receives the best support from the care team, with their individual needs and preferences at the centre of practice. Respect and dignity are always top priority, ensuring residents and their loved ones have full peace of mind that they are supported by a team of capable and kind care providers who really value the people who live at the home.

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Care Provided by Quarry Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carla Arcanjo (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Gardens
  • Residents Kitchenette

Quarry Hall Care Home Reviews (82)

Total of 82, showing 41-60
9.6

Quarry Hall Care Home has a Review Score of 9.6 (9.611) out of 10, based on 17 reviews in the last 2 years. Over all time Quarry Hall Care Home has 82 reviews.

Overall Experience

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  • 2

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82
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17
65

Review from S P (Niece of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff who really care about my family member.

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Review from S P (Sister of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy in Quarry Hall, she is well looked after and always greets all the staff with a smile, which shows how content and happy she is. She likes to walk around but also loves doing activities and just loves "sing along". She loved her visit to Techniquest and we just love the photographs,
which clearly show her having a great time.
Thank you all so much.

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Review from Alec B (Partner of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting nearly every day for over 2 years. I find the care here is of a very high standard and personal care here is excellent. The staff are very efficient and I have no problem in recommending this care home to everyone.

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Review from Adrienne T (Sister of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Relieved that my sister is in a safe environment since being diagnosed with dreaded Alzheimer's.

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Review from Phil S (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Gordon C (Father of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my daughter has been here, I find every member of staff and management have been excellent in their help and care, in every question or requests I have asked them. They all help my daughter in her every need and request.

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Review from Jackie C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in Quarry Hall she has improved greatly. She always looks clean and well looked after. We have seen more smiles and much more laughter recently. The staff are always welcoming and they always have time for a chat which I know Dad appreciates (He misses mum at home) The care I have
seen given is second to none in my opinion.

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Review from G C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well. She is well cared for and the staff understand her needs and care for her in a sympathetic manner.

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Review from A R (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff ar Quarry Hall are kind caring and professional. They treat my mum with dignity allowing her to maintain as much independence as is safe for her. The activities are regular and varied and fun. Mum has made friends among staff and residents.

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Review from Meryl H (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as you walk through the front door you are greeted in a friendly manner. All the staff are very good and Mum always looks clean and tidy. They always dress her smartly matching colours and accessories.

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Review from Margaret R (Wife of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think perhaps there could be more activities, for the men's interests. Something like table skittles for instance. It seems most activities are aimed at the women's interests. Other than that, I can't fault the home.

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Review from E E (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff have been great. They were able to clearly identify my mother's needs within the first week of her arrival. She always looks well cared for and the place is always clean.

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Review from Mark T (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered this home fully aware that she was terminally ill. The staff at this home made the last six months of her life so pleasurable and comfortable that I cannot speak highly enough of them. The dignity, the care and respect she received throughout her stay was second to none.


There are

no real words I can use to express how much they made my mother’s journey easier for her and the family to endure. The personal touch they gave to everything they did for her was above and beyond anything I’ve known.


If you are lucky enough to be honoured with a stay at this home you will know exactly what I mean.


Thank you from the bottom of my heart.


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Review from David T (Husband of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife has come into your care I found everyone I have come in contact with very helpful and my wife seems very happy there.

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Review from Andrew B (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all of the staff friendly and very helpful. There is an aura of a relaxed and professional courtesy demonstrated by all of the staff looking after my mum. It's always a guilty and difficult decision to hand over loved family members to unfamiliar staff. I am content to confirm that due to the
staff members I have met, any concerns I had have been pleasantly alleviated.
Keep up the good work.

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Review from Susan B (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Quarry Hall for approximately six months. The care she has and is receiving is carried out with kindness and dignity.
Mum needs to be safe and we, as a family, feel that we can relax knowing that she is.
Thank you all.

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Review from E R (Sister of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are very pleased with her care.
She seems happy and the carers are lovely and are always willing to discuss anything with us.
The fact that they have the opportunity to sing together with the lovely lady that organises it is a really good idea because my sister loves music and singing
it really cheers them all up!
The coffee shop is very handy as it makes her feel as if she has gone out somewhere different and it's easier for us that it's in the building as her mobility is so bad.
The only thing that's not nice is the smell sometimes, would it be possible to have an air freshener?
Thank you.

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Review from S W (Niece of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looks comfortable and well furnished and decorated. The main corridor displays lots of photos and arts and crafts made by the residents. My sister and I are not regular visitors but try to go once a month. The staff also put on lots of activities such as Zumba, sing-a-longs which are great,
and they all seem to enjoy. The staff seem very good and have a good relationship with the residents. I have one criticism which is one occasion visiting my auntie, she was in an armchair in the lounge and, as I entered, she was having a coughing fit. Though there was somebody in a side office, she was engrossed in paperwork. I had to go and get a glass of water for my auntie.

Reply from Clare Sheehan, Care Advisor at Quarry Hall Care Home

I am very sorry that this was your experience, our care staff do work hard to meet the needs of the Residents. Our aim and goal at HC-One is to offer kind care to all our Residents. If at any time you require assistance from any member of our team, please do not hesitate to say. The wellbeing and needs of the Residents are always our first priority over and above any task.


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Review from Brian R (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home ticks all the boxes. Staff are exceptionally caring and I cannot find fault in any aspect of this home. Highly recommend.

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Review from Frazer H (Son-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that all the staff are excellent in Quarry Hall. They treat my father in law with great respect and dignity and work very hard.
Thanks for the care you provide him.

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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Quarry Hall Care Home is calculated as follows: ( (152 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 200 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.941 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 16 Positive Reviews ÷ 17 = 0.941

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Carla

Carla Arcanjo

Job Title: Home Manager

Introducing Carla Arcanjo
Home Manager at St Mellon's, Cardiff


What does ‘kindness’ mean to you?


“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”


As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carla remarked:


“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”


Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.


If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.