The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
Regency House has a car park for visitors and team members
Hallmark Regency House has a Review Score of 10 (9.951) out of 10, based on 32 reviews in the last 2 years. Over all time Hallmark Regency House has 103 reviews.
Review from S W (Daughter of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your wonderful review! We're delighted to hear that your mum has settled in well and that you've noticed the effort we put into creating a welcoming and caring environment. It's fantastic to know that you appreciate our facilities, gardens, and coffee shop, as well as the dedication of our amazing team. Your kind words mean a lot to us, and we're so pleased you feel reassured knowing your mum is in good hands. Please don't hesitate to reach out if there's anything we can do to support you further.
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Review from Gerald S (Resident) assisted by family/friend published on 29 November 2024
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your wonderful review and for sharing your experience at Regency House. It means the world to us to hear that you feel so happy and supported since joining us.We understand that moving into a new environment can be a big step, and its heartwarming to know that being here has brought you joy, companionship, and a sense of community. Our team works hard to ensure everyone feels cared for and valued, so your kind words truly make our efforts worthwhile.Were delighted to see how much your life has improved, and were honoured to be part of your journey. Thank you for choosing Regency House as your home.
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Review from Gaynor M (Sister of Resident) published on 22 November 2024
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words and glowing feedback about Regency House. It means the world to us to know that your sister is receiving the care and compassion she deserves.Our team takes great pride in treating every resident with dignity and ensuring their needs are met promptly, so its wonderful to hear that this has been your experience. Were also delighted that the activities are bringing joy and providing opportunities for everyone to get involved, as this is such an important part of creating a vibrant and inclusive community.If theres ever anything more we can do, please dont hesitate to reach out. Thank you again for your support and for sharing your thoughts!
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Review from Margaret S (Sister-in-law of Resident) published on 7 October 2024
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for sharing such lovely feedback! We're so glad to hear that your brother-in-law is happy and content at Regency House. It's heartwarming to know that he's enjoying our activity programme and has found comfort here. Our team takes great pride in creating a warm and welcoming environment, and it's always wonderful to hear that their efforts are appreciated. We're delighted that your visits are met with friendly faces, and we'll continue to do our best to make sure he remains happy and well-cared for. If there's anything more we can do, please feel free to let us know.
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Review from P M (Sister of Resident) published on 30 September 2024
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words! We were thrilled to hear that your brother has settled in so well at Regency House and is enjoying his time here. It's wonderful to know that our team, from the friendly staff to our dedicated customer relationship manager, has made the transition smooth and stress-free. We are especially happy that he's having so much fun with our activities always our goal to make every day enjoyable and fulfilling for our residents. Your feedback means the world to us, and we are grateful to be a part of your brother's care journey. If there's ever anything more we can do, please don't hesitate to reach out.
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Review from N L (Daughter-in-law of Resident) published on 26 September 2024
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your lovely review and kind words. We are delighted to hear that your mother-in-law is settling in well and that you and your family are pleased with Regency House. It's wonderful to know that you enjoy our coffee lounge, garden, and cinema room and that our daily activities are helping to create a welcoming environment for her. Our team truly cares about making our residents feel at home, and we're thrilled that those efforts are appreciated. Please feel free to reach out if there's anything more we can do for her or your family.
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Review from R B (Daughter of Resident) published on 24 July 2024
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for sharing your heartfelt testimonial. It's wonderful to hear that Hallmark Regency House has provided such a welcoming and supportive environment for your parents. The dedication and professionalism of the staff, combined with the engaging activities and thoughtful care, clearly make a significant difference in their lives. Your appreciation for the attentive nursing staff and patient carers highlights the exceptional quality of care they receive. Were delighted that your parents are happy and well-cared for, and were grateful for your kind words. Thank you!
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Review from Stephen L (Son of Resident) published on 22 April 2024
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
The team at Regency House are overjoyed to receive such a beautiful review. We take pride in our work and it's heartening to know that our efforts are appreciated. We value the trust you placed in us by allowing us to care for your dad, who is such a loved gentleman. We understand the importance of providing compassionate care to our residents, and we are delighted that we were able to do so for your dad. Rest assured that we will continue to provide the same level of care to all our residents. Once again, thank you for your kind words and everyone at Regency House sends their kindest regards to you and your family.
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Review from J J (Daughter of Resident) published on 2 April 2024
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for your lovely comments, we love having your Dad here with us and he has the most amazing voice when he sings, I will pass this lovely feedback to the team.
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Review from Rosemary T (Daughter of Resident) published on 21 December 2023
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to provide us with your review. We understand that it can be a tough decision to move a loved one into care, and we appreciate that you chose us to help you with this journey. It has been wonderful to get to know both of you and we are looking forward to continuing to provide support to you and your mum.
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Review from P T (Son of Resident) published on 21 December 2023
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for your exceptional review! Your heartfelt comments are greatly appreciated. We take pride in providing excellent care to our residents, and we are delighted that it shows throughout their journey with us. Building strong relationships with each resident is a unique and special experience. Once again, thank you for sharing such a genuinely outstanding review.
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Review from June J (Sister-in-law of Resident) published on 14 December 2023
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for your lovely review, we will make sure your comments are passed on to the team.
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Review from Lawrence K (Cousin of Resident) published on 14 December 2023
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for the wonderful review! It warms our hearts to read such kind and heartfelt comments. We strive to provide the best care possible to our residents, and we're happy to hear that it shows through their entire journey with us. Building strong relationships with each resident is something that we cherish deeply. Thank you again for taking the time to share such an outstanding review.
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Review from A B (Son of Resident) published on 7 December 2023
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Caring for your loved ones is a privilege that we take very seriously. Your kind words and trust in us to care for your mother inspire us to continue providing exceptional service. Thank you for allowing us to be a part of your journey
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Review from Z M (Daughter of Resident) published on 7 December 2023
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Your kind words mean a lot to us. We will share them with the team, and they will be inspired to continue providing exceptional care. It is an honour to have the opportunity to care for your father here.
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Review from M C (Son of Resident) published on 7 December 2023
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Your review is truly appreciated. We are passionate about the roles we play and receiving feedback like this is a reminder of why we do what we do. It is our pleasure to provide care for your mother here, and I will make sure to pass your feedback on to the team as I know they will be inspired by it.
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Review from Martin W (Son of Resident) published on 21 November 2023
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for your lovely review, it is our pleasure to care for your mum, we will make sure we pass on your comments to the team.
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Review from C A (Daughter of Resident) published on 10 November 2023
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5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for taking the time to write this lovely review, we love having your mum here with us, we will pass on your comments to the team.
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Review from M B (Daughter of Resident) published on 31 October 2023
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for taking the time to write such a lovely review. We're thrilled to have your parents here with us and we'll definitely let our team know about your kind words.
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Review from J L (Daughter of Resident) published on 26 October 2023
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Overall Experience
5.0 out of 5
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to write this lovely review. We are delighted to have your mother in our care and glad to know you are satisfied with the level of care she is receiving.
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The Review Score of 10 (9.951) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.951 for Hallmark Regency House is calculated as follows: ( (365 Excellents x 5) + (19 Goods x 4) ) ÷ 384 Ratings = 4.951
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
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Job Title: General Manager
Joined: 2020
As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.
Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.
Job Title: Customer Relationship Manager
Joined: 2022
With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.
In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care
Job Title: Lifestyles Team Leader
Joined: 2022
Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.
In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.
