Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 103 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.

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Care Provided by Hallmark Regency House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgiana Ionescu (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hallmark Regency House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,360
    • Self-Funded Nursing Care from £1,620

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Regency House has a car park for visitors and team members


Hallmark Regency House Reviews (103)

Total of 103, showing 21-40
10

Hallmark Regency House has a Review Score of 10 (9.951) out of 10, based on 32 reviews in the last 2 years. Over all time Hallmark Regency House has 103 reviews.

Overall Experience

  • 96
  • 7
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Review from Christine R (Sister of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to live in Regency House Care Home at the end of July. When we were looking we felt it to be the right place for my brother. Everybody is so friendly. Always clean and tidy. Staff very approachable and helpful nothing too much trouble.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to write this lovely review, we love having your brother here with us; he has settled in well.


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Review from A D (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Mum is happier here than she’s been for ages. The staff are wonderful, and Mum loves them and lights up when they pop in to say hi to her. The care is wonderful and is as good as I could expect. My brother, sister and I cannot recommend this home highly enough.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for taking the time to write this wonderful review; I am thrilled to hear that we were able to provide your mother with the care and support she needed. Providing exceptional care is at the heart of what we do, and knowing that we were able to make a difference in your mother's life is extremely rewarding. I will be sure to pass your lovely comments on to our team members. They work tirelessly to ensure that our customers receive the best care possible, and it is always wonderful to hear that their hard work is appreciated. Thank you for choosing us as your care provider.


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Review from Janet W (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in the home and we are confident in the staff and we have more quality time together and all the family enjoy coming in to see Mum. I would not hesitate to recommend the home to other friends and family.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for taking the time to send this lovely review, we really appreciate it.


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Review from Susan M (Daughter-in-law of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff and carers who helped us give my mother-in-law a wonderful ninetieth birthday party on Sunday July 2nd 2023. The staff, chefs and carers worked so hard to make it a successful celebration. We want to make a particular mention and thank you to the chef and catering staff, as
the buffet was excellent. Thank you, also, to the staff who decorated the room with banners and balloons. It was very special and really appreciated. My mother-in-law was so happy and really enjoyed her party. She couldn’t believe that it was all for her. We are very grateful for everyone at the home who always look after her so well. She is safe, happy and content under your care. We always feel welcome when we visit and we are kept informed on her care and wellbeing.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to write this lovely review. We are so pleased your mother-in-law had a lovely birthday and it is our pleasure to have her staying here with us. We will make sure we pass on your comments to all the team.


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Review from K T (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had, and continues to have, outstanding care. The staff are consistent, with an excellent attitude to her needs. I commend the leadership and staff for their commitment in providing wonderful levels of care and attention.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for taking the time to write this lovely review. We will make sure we pass on your comments to the whole team.


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Review from Debra D (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always when visiting Regency House Care Home it comes with the warmest of welcomes. My dad is very happy and looked after so well. It's a great comfort to know he's in the best hands. Thank you.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for your kind review, it's our pleasure to care for Dad.


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Review from S J (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first interaction with the home it's been nothing but a pleasure. From management to the cleaners, every staff member has been amazing.
My mother, including ourselves, were very unsure and apprehensive about homes in general but Regency House Care Home has put all those myths to bed,
and my mother is very happy here.
She is so well looked after and nothing is too much trouble.
Thank you for giving us peace of mind.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for those wonderful words, it has been our pleasure to welcome your mum to Regency House. We are so pleased she has settled in so well and so quickly.


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Review from Christine R (Niece of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in this facility for just over a year and since being here, she has been treated with care and dignity at all times. The activity programme is excellent and she has changed from being depressed and tearful, to happy and positive. I am so grateful to all the staff for bringing
about this change in her. I look forward to my visits every Wednesday, as we have such a lovely time. Thank you to all at Regency House Care Home

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for these lovely comments, we have a great lifestyle team who are very innovative, I will make sure your comments are passed on to all team members.


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Review from Bethan T (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and support of the care home has been amazing. There is plenty of activities to keep residents stimulated. The care is brilliant and I can relax knowing that my loved one is in a safe environment. Always kept up to date by management if there are any concerns.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to write this lovely review, it is a pleasure to support and care for your mother. I will pass your comments on to the team.


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Review from Charles S (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Regency House for almost a year, I cannot fault the care she has been given, the carers are dedicated to making sure my mother is treated with dignity and respect, Mum loves all the activities that are on daily 7 days a week, and the food is good too. Management is helpful
and friendly and always available to speak to.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for your kind review; we are pleased to hear your mum has settled in so well here at Regency House, and we hope to continue providing her with the best possible care.


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Review from V A (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at the Regency has been excellent. I can't fault it at all. I really enjoyed the activities. My room is beautiful and the careers can't do enough for me.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to let us know about your time here at Regency House, we have loved having you here at and it was great to see you making the most of all the activities, we are delighted that you are so happy with your stay.


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Review from Janet T (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for nearly two years at Regency. Except for her settling-in period, I cannot fault the care she has been given. Food care, etc, from care staff to management, cleaners, and reception, nothing is too much trouble.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to share your feedback with us and your kind words; I will ensure your lovely comments are shared with the team.


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Review from Mel D (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Regency House Care Home for approximately 6 months now. From the outset, the team have worked diligently to provide a warm and caring environment for her. The wide range of activities provided for the residents is second to none and Mum really appreciates the social contact
that these activities enable her to engage in. The team are so incredibly supportive of family members as well as the residents. This provides a great deal of reassurance.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for such lovely words, it is our pleasure to look after Mum and thank you for your continued support.


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Review from H S (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When searching for a respite placement, we were guided by previous experience and were not disappointed. We are delighted that individualised care and support are provided by all the staff here to make the most of the facilities available and to encourage participation in activities offered.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

We really appreciate your kind comments. We will always do our best to ensure residents and families have the best experience.


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Review from David F (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here, it has a very good standard of cleanliness and staff are very dedicated to their job. My mum likes the social life and activities.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for your kind review, it is our pleasure to support and care for your mum. I will pass on your lovely comments to our team.


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Review from A B (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved here in June 2021, we have been reassured that she is receiving a high level of care. Staff are amenable and professional, showing empathy and understanding to mum and her specific needs. It has been refreshing to witness protocols and procedures being adhered to, with a clear structure
in place that ensures that roles and responsibilities are clearly defined. The management team, family liaison officer, reception personnel, nurses, carers, lifestyle team, and ancillary staff are always approachable and compassionate. They all have a vital role to play in Mum’s care. Mum has had her needs met now that she has been moved to The Regency and we take comfort from the fact that she is now receiving the care that she so deserves. Thank you.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you so much for taking the time to leave such a fantastic review. I have passed all of the wonderful feedback onto the team and they are absolutely thrilled to receive such lovely kind words.


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Review from Andy C (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities were outstanding in helping my mum during a respite care stay. The booking staff accommodated our changing requirements in terms of length of stay in a courteous and flexible way which couldn’t be beaten. The care and nursing staff took great care of my mum and were always friendly
and courteous. I would strongly recommend the home for respite care and longer stays

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to submit such a wonderful review which I will feed back to all of the team who will be really pleased with your kind words. It was no problem whatsoever working with you to extend the stay and we were happy to have mum with us that bit longer.


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Review from T C (Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for several months and I could not be any happier. Choosing to leave my family home was a huge decision but one I am so glad I made. The staff are all wonderful and have made this my home.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you so much for the amazing review. It is wonderful to see how well you have settled with us over the past few months and we love that you are happy in your new home.


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Review from James K (Grandson of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say I have never seen my gramps happier or healthier since my nan passed away years ago. It is clear to see the effect that living on his own was having on his health as he could hardly move and was fighting constantly to stay awake. Since he has been here, however, his mobility is a
lot better and he is awake and alive every time I see him. Again it speaks volumes about the care and service given at Regency House. It was a long and hard road for my grampy to come to realise that he could no longer live in his home that he has lived in for longer than I have been alive. I honestly believe that if he had ended up anywhere else he would have only got worse so I cannot thank the staff enough for what they have done for him.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you so much for the wonderful review. It is a real pleasure having Gramps with us and he is always deep in conversation with team members and other residents sharing his amazing life experiences. I know he has settled really well and loves having you and the family visit him so often. I will feedback this lovely review to all of the team.


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Review from Beverley S (Niece of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this care home was fantastic, all staff are extremely friendly and made my appointment to see my uncle such a lovely experience, even let our time go over because myself and my uncle were having such a lovely catch up. Honestly couldn’t thank this care home enough for taking care
of my uncle it’s such a fantastic place.

Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you for such a wonderful review which I will feedback to the whole team. I am really pleased that your visits with your uncle are so happy and I know he really does look forward to spending time with you and the rest of the family. I look forward to seeing you in the garden really soon.


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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Hallmark Regency House is calculated as follows: ( (365 Excellents x 5) + (19 Goods x 4) ) ÷ 384 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (28)

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Meet the Team (3)

Georgiana

Georgiana Ionescu

Job Title: General Manager

Joined: 2020

As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.


Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.


Christine

Christine Ivins

Job Title: Customer Relationship Manager

Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care


Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader

Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.