Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 103 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.

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Care Provided by Hallmark Regency House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgiana Ionescu (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hallmark Regency House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,360
    • Self-Funded Nursing Care from £1,620

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Regency House has a car park for visitors and team members


Hallmark Regency House Reviews (103)

Total of 103, showing 41-60
10

Hallmark Regency House has a Review Score of 10 (9.951) out of 10, based on 32 reviews in the last 2 years. Over all time Hallmark Regency House has 103 reviews.

Overall Experience

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Review from Cath K (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into the home from hospital. He was in a poor way his mobility was very poor, he was lonely, depressed and very withdrawn in himself, he had given up. Since he came to the home in such a short time, there is a remarkable difference. I have my dad back, he is the old dad when Mum was alive.
His mobility is remarkable, he is well looked after by every member of staff right down to the laundry and kitchen staff. He has made friends and is so happy all the time.
I would like to thank the remarkable staff for making this home such a high standard and particularly the personal care they give to all their residents. A special mention to the staff who have given me so much support while I dealt with dad's moving from his home to the care home. I would recommend this care home for its high standard, highly caring staff and a real happy home. Thank you to every member of staff.

Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

What a wonderful review to receive, thank you so much. It is truly remarkable to see the difference in Dad in such a short time and see how he really has transformed. We love having Dad here at Regency House with us and he keeps the team completely enthralled with his stories as what a remarkable life he truly has had. I will feed the amazing feedback to the whole team as I know how thrilled they will be to read this.


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Review from Jeanette B (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place to visit, my mum became a resident here in March 2021, everyone here care assistants, nurses, receptionist, management etc are very welcoming and friendly to my mum and my family. Since she's been here she has come out of her shell baking, planting, playing games and much more. At first,
I was hesitant for her to go to the care home but this place is amazing!

Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh are wonderful and you make the team and other residents smile so much with your brilliant sense of humour and fun.


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Review from E S (Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love it at Regency House and this is my home where I want to stay forever. The staff are all lovely and look after me so well and the food is fantastic. I feel like I have been here forever.

Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh is wonderful and you make the team and other residents smile so much with your brilliant sense of humour and fun.


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Review from Kathlyn T (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at the Regency from hospital in a sorry state, confused and thin losing weight and unfortunately in the middle of lockdown. The care and attention she has received have been amazing and that really doesn’t cover it. The staff take time to show they care and after a trip to hospital I saw
first-hand this care and gentleness in the way mum was treated by the young lady who met us back at the regency at 3 am.
It must be something in the water as my 92-year-old mum has become competitive wining ping pong cornhole and hockey who is this woman?
Whatever you have been doing please keep doing it. It really works.
I will forever be grateful

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Review from R C (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father was admitted to the home for assessment after a ten-week stay in hospital. He has settled in very well, largely due to the care and support of all who work at the home. He is on the nursing ward and has been treated with respect and dignity. It is clear that all the staff we have
met, know who he is and are aware of his particular needs. With current Covid restrictions in place, the home has been meticulous in ensuring the safety of all the residents. We have been kept informed of his progress and well-being and staff are always happy to speak to my sister and me, at any time. This has been very reassuring for us. If it transpires that he will need long-term care that cannot be met at his own home, I have no doubts that the Regency House Care Home is the best possible place for him.

Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you Robert for taking the time to review Regency House and for your wonderful feedback. Dad has settled in really well and we are so pleased that you and your sister are really happy with the level of care received and with the information and updates provided by the team members you speak to. I will certainly pass on your comments to the team, who will be thrilled with your kind words.


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Review from K S (Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Regency House for around 6 months now and in that time I feel as though her demeanour and general quality of life have improved significantly. The staff always appear so attentive and polite and it makes me feel extremely comfortable knowing that mum is in such good hands. Even
with the difficulties that the pandemic has caused, regular contact has been facilitated by other means and this has been so important as a family.

Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you so much for taking the time to review Regency House Khal, we are so pleased that Mum has settled in so well and that you and the family are happy knowing Mum is being cared for so well. We love having Mum here with us and It’s been a real pleasure welcoming you and Dad inside the home to see Mum.


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Review from Charmaine R (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love this place. All the staff are amazing and very helpful, you can see how much they care for the residents.

Reply from Gavyn Bolton, Trainee General Manager at Hallmark Regency House

Thank you so much for taking the time to review us. The team's spirit is certainly raised when we read and see such glowing reviews especially after the hard year we have all experienced. We look forward to welcoming you back to the home soon.


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Review from Carole S (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad went to Regency House in October 2020. It was very upsetting to see this as he was managed by myself and carers for the previous 5 years following a serious fall. As the Coronavirus pandemic was prevalent I was unable to visit the home prior to my dad's admission, and therefore unable to meet most
of the staff caring for him. The staff I spoke with at the time were all very supportive during this difficult time, and the meetings outside or in the car park were always helpful and informative. Four months later Dad appears settled although missing contact with his family just like everyone else. It is the hard work of the team at Regency that has achieved this by engaging with him and meeting his needs in a variety of ways. He is now enjoying taking part in activities and is interested in watching his sport and tv as before. I am very grateful to see him smile when we speak regularly on zoom. Thank you to the team at Regency House for all your care during this difficult time.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Carole, we really appreciate your kind words and I will certainly be feeding them back to the team. It’s great to see Dad taking part in activities and seeing his competitiveness and love of sports returning. I look forward to sitting down for a cup of tea with you as soon as we can.


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Review from S C (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff are always helpful, happy and go out of their way to accommodate any request my mother may have. In the current crisis, they have been exemplary and it has given me great peace of mind knowing my mother is safe, well cared for and happy. Well done everyone. 5 stars from
me!!

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so glad that you are happy with everything here.


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Review from Rosalind D (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after very well since the Covid crisis started in March 2020. Mum has remained happy and content even though our visits have been limited. Staff always treat Mum with dignity and respect and have been able to keep me updated on her progress every week. Would recommend Regency
House to anyone considering a nursing home for friend or relative.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We’re glad that your Mum is living with us at Regency House and will continue to ensure she is happy here.


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Review from G M (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First experience of a care home but overall it has been a pleasant surprise. The staff are always cheerful, helpful and quick to respond to any queries. The entertainment is plentiful and varied. The home is comfortable, homely and always welcoming.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.


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Review from Margaret C (Daughter of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regency House is a wonderful care home. All the staff are committed and caring, from the managers, care team and domestic team. Nothing is too much trouble for them. My mother has been living at Regency house for almost two years and she loves the home and people. She says all the staff are very caring
and she enjoys all the activities, particularly the gardening.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mother enjoys living at Regency House.


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Review from D A (Daughter of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. My mother is settled, happy and well cared for. Regular entertainment and trips. All carers show personal interest in my mother. I am always treated with respect and sensitivity for my concerns. Wonderfully clean, fabulous coffee area.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mother is settled and happy here.


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Review from C R (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very well looked after. Staff know her and treat her as an individual.
Staff very stable - means they all know mum and her needs.
Wide and imaginative - yet appropriate - activities.
Mum was really encouraged to participate (better than her previous nursing home).
Nursing staff know my
mother well and can sense when she is uncomfortable/not on top form.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for leaving such a great review. It means a lot to know that both you and your mother are happy with Regency House.


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Review from Monica A (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Regency House for six months now following nursing assessment and has settled quickly and happily. The nursing care is marvellous and they ensure I am always kept informed. The GP is called without delay if necessary. The carers and indeed all the staff are lovely, warm, kind and
treat Mum with respect and dignity. The activities coordinator is a joy and he provides a variety of entertainment/activities/days out. I think it is fair to say that many of the staff go above and beyond their normal duties to ensure the residents and families are happy, nothing is too much trouble. This is a bright, clean, welcoming and very well run home.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you so much for your review. I am very happy your mum is enjoying her time with us and that you are happy with the level of support we are currently giving.


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Review from M M (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our only concerns have been duplicated items (lack of variety) on some menus. When raised, our comments were accepted as constructive criticism and the menu options amended shortly thereafter.
During his 15 months at Regency House, dad has been settled, relaxed and comfortable and his only comment
is that the wine list could be a bit more extensive.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for your review. I am very happy to see we were able to make changes for the better and that this made a difference.


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Review from D F (Husband of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation is appropriate with single ensuite rooms.
The nurses and caring staff are very good.
The communal coffee area for residents, family and friends is bright and airy. The programme for entertainment is good.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for your review. We always like to see positive feedback and I will share this with the team.


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Review from Dorothy J (Sister-in-law of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked as a district nurse for many years and have visited many care facilities. From the warm welcome we receive as we walk through the door to the standards of cleanliness and facilities make this care home stand out.
Staff treat residents with warm dignity, the meals are fresh and varied,
lots of fresh fruit and desserts available.
My brother-in-law received the highest quality care in what can only be described as 5 stars.

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Review from J E (Cousin of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has recently had a lot of refurbishment which has made it a pleasure to visit my relative. The hairdresser is accessible on the ground floor. The staff are always helpful and pleasant. The reception area and coffee shop are very nice. On the downside, I find it difficult to get through to the
first floor at certain times of the day with a telephone query.

Reply from Kay Mitchell, Marketing at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.


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Review from Gail J (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a wonderful care home and the refurbishment is outstanding. However, I do think that there is a lack of staff. My Dad eats his meals in his room which I know is his choice. The only time he sees anybody is when they take his food to him. I think more staff are needed just to go around
and have a chat with the residents on a one to one basis.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.


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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Hallmark Regency House is calculated as follows: ( (365 Excellents x 5) + (19 Goods x 4) ) ÷ 384 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (28)

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Meet the Team (3)

Georgiana

Georgiana Ionescu

Job Title: General Manager

Joined: 2020

As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.


Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.


Christine

Christine Ivins

Job Title: Customer Relationship Manager

Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care


Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader

Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.