Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 103 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.

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Care Provided by Hallmark Regency House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgiana Ionescu (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hallmark Regency House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,360
    • Self-Funded Nursing Care from £1,620

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Regency House has a car park for visitors and team members


Hallmark Regency House Reviews (103)

Total of 103, showing 61-80
10

Hallmark Regency House has a Review Score of 10 (9.951) out of 10, based on 32 reviews in the last 2 years. Over all time Hallmark Regency House has 103 reviews.

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Review from Carmen B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support residents get at Regency is fantastic. It is a happy environment where staff go the extra mile. Work has recently been done at Regency House which makes it spacious and light for residents and family. The one thing I would like to see here is more support and more staff to help with activities
for residents, including evenings. The activities coordinator has had a huge impact with his activities in a short space of time since he has been there. Well done.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.


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Review from K G (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents experienced superb care from the whole team. The carers were compassionate with both my mother, who died in early April and our father, who naturally is devasted by her loss. The carers and staff showed great consideration and love to them, and to us, for which we are most grateful. We cannot
speak too highly of Regency House Care Home.

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Review from Patricia W (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for almost two years and the care provided is much appreciated. The atmosphere is warm and welcoming. The home has recently undergone a refurbishment - WOW! The coffee lounge is more spacious where residents can meet and greet their family and friends. Everyone at the
home greets you with a smile and friendly hello. Most important is the nursing care that my mother receives. The staff are supportive, caring and respectful who work hard and inform us of any changes and are happy for us to visit and stay late with mum until she goes to bed. I am grateful for the care and attention she receives - I wouldn't want her to be in another nursing home. It's a safe and secure environment.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

How lovely of you to take the time to review our home and the care we provide. We all take great pride in providing the best care possible, in a warm and friendly, home-like atmosphere. It is our pleasure to spend the day with such wonderful people like your Mum.


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Review from Niall W (Son of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. The care professionals are courteous and respectful and ensure the dignity and wellbeing of the residents is a priority.
I have given Excellent for all relevant categories except Facilities. This is due to refurbishment activities being performed since my mum entered the Care Home.
My
mother passed last week and the staff were extremely supportive. They had a perfect balance of being there when they were needed and giving us the space to grieve.

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Review from S C (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Regency House for a couple of years now. Although quite reluctant to enter a care home (any care home). Dad has enjoyed and continues to enjoy his time at Regency House.
Dad maintains independence, care and above all his sense of humour. All of which is encouraged by staff.
As a family,
we have peace of mind dad is safe and happy.

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Review from S M (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Regency House Care Home. The staff are friendly, courteous and engage her constantly in conversation and laughter. The rooms seem clean and well maintained and visitors are welcomed at all times with a smile.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mum is happy here at Regency House Care Home.


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Review from Lisa R (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the Regency at the end of September. She has settled in so well. She's happier than she's been in a long time and that's thanks to everyone who works there.
Reception, maintenance, cleaners, carers and nurses.
I can't thank you all enough!

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mum is happy at Regency House.


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Review from Sherrie M (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and take very good care of my mom and other residents.

Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking your time to review Regency House Care Home.


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Review from S K (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regency House has provided a fantastic environment to our mother. The staff are excellent and treat their residents as if they are their relatives too. I can't fault them. The rooms are bright, airy and kept at all times clean as well as the facilities provided for the residents. Excellent.
Well done,
keep up the good work.

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Review from Maria P (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased my mother is here. When you first arrive there is a community feel. Very clean and staff are excellent, friendly and willing to assist. It also feels very well managed.

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Review from A L (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The move into the Regency House was made effortless by the help and support of the staff for my dad and also his family.
Since being in the home, my dad already looks so much more relaxed and cared for. We could not be more happy with our choice of the Regency House and would recommend it to anyone
in the same position.

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Review from D O (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is new to this care home after previously being in a different tone. I can not believe how wonderful, kind and caring. Everybody has been and its so nice to see people and carers treat him like a human. Everyone talks to him like an adult, not a child which unfortunately people tend to so
when you get to a certain age, I feel like, after four years, my dad got his life together.

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Review from G H (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to the care home when she was in dire need of care/support in January 2018. I waited to fill in this form to experience what was offered here. Now 4 months on I am extremely happy with her care and support provided here. She has improved week by week and has settled in wonderfully. I
am confident that she is treated with dignity and she is very happy and content since being at this lovely care home.

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Review from Christine W (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home consistently provides cheerful, professional and warm care for my mother who is 96 years of age. She is safe and happy and responds very well to all the staff with whom she comes into contact. She also participates in activities appropriate to her. Both my sister, who is a retired nursing
sister, and I, a retired headteacher, are very appreciative of this care home.

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Review from Margaret M (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a resident of Regency Care Home for 2 years now. I'm more than pleased with the care I receive. It's always lovely to wake up in my lovely room. I'm always treated with love and respect with staff. (I look on as my second family). As residents here we are also able to get involved with activities
we have each day, therapy works wonders I do find that I've gained.

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Review from Keith W (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for approx 5 years and, during the anxious period of transition from hospital, the family visited in excess of thirty care facilities. We consider ourselves fortunate to have found Hallmark (Regency) as the facility ticks all the boxes, provides peace of mind that our mother
is well cared for in the available budget.

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Review from J N (Brother of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival I am met and greeted with a smile, visiting my brother and stayed an hour or two. Although my brother has only been here for a short period he has settled well and the food he is given is far better than what he was having. Very pleased at this moment in time.

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Review from C D (Relative of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a number of months in bed, my relative improved such that she is up and about and being included in the daily routine once more.
The staff have manned her superbly throughout and continue to manage her sometimes difficult manner to ensure she lives as good a life as possible.
Their manner with
her is good as they deal with her needs. She is encouraged to attend activities as appropriate.
She is treated with respect at all times.
Thank you for all you have done and continue to do.

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Review from Emily H (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care and friendship of the staff.
Activities every day, cleanliness of rooms.

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Review from Mary M (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit approx 3 to 4 times a week. There is always a pleasant atmosphere and you are always made to feel welcome. (Not intruding) I especially appreciate the coffee shop that provides a comfortable area to have a drink and look at the newspaper. (Conversation is very limited with my mum and has been
for a while). It also gives you the opportunity to speak to other residents and families. Mum used to really enjoy activities and will join when able.

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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Hallmark Regency House is calculated as follows: ( (365 Excellents x 5) + (19 Goods x 4) ) ÷ 384 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (28)

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Meet the Team (3)

Georgiana

Georgiana Ionescu

Job Title: General Manager

Joined: 2020

As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.


Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.


Christine

Christine Ivins

Job Title: Customer Relationship Manager

Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care


Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader

Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.