Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 103 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.

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Care Provided by Hallmark Regency House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgiana Ionescu (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hallmark Regency House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,360
    • Self-Funded Nursing Care from £1,620

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Regency House has a car park for visitors and team members


Hallmark Regency House Reviews (103)

Total of 103, showing 81-100
10

Hallmark Regency House has a Review Score of 10 (9.951) out of 10, based on 32 reviews in the last 2 years. Over all time Hallmark Regency House has 103 reviews.

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Review from D W (Friend of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff gave such a warm welcome to my friend when she arrived at the Regency in March of this year. The room is lovely and more than adequate for her needs. There's plenty of activities to attend to during the day and to get involved in. The food is excellent and with plenty of choice. All the
residents are friendly and my friend was soon settling into her new home. There are always staff on hand if you need to speak to someone. Lots of activities included for family and friends to attend.

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Review from S T (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Regency House Care Home for 18 months and we cannot speak highly enough of the care she has received there. She is confined to bed and so needs lots of attention, which she gets at all times. The staff care and nursing are excellent and we especially appreciate the way
a G.P is called quickly if there is any problem. The room is lovely and clean and the food is excellent. Mum is very happy there and we have peace of mind knowing she is well cared for.

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Review from Matthew P (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring. In particular, the 'activity' sessions which are regular and varied are superb. We are extremely pleased that we chose Regency House Care Home for mum.

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Review from Margaret S (Friend of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. Staff take a personal interest, variety of stimulating activity. Superb food. In all a loving caring home. (In fact- I've paid for worse hotels) I'd certainly move in!

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Review from Eileen W (Brother of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident at this care home for 3 and a half years following a massive stroke. His wife and I have found the staff very caring and helpful, also the domestic and office staff are to be commended.


There is the occasional hitch now and then but nothing major.


All in all, (the

family) are very satisfied with this care home.

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Review from Susan D (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Regency is a very caring place for my mother to spend her days, with the knowledge that she is in safe hands. The carers and the full team are most reliable, friendly and open. I feel on arrival at each visit, that you walk into a home of friends and family - I would not change anything.

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Review from Beryl G (Friend of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here but unfortunately passed away. As I had already made friends with a number of the residents I come in to see them once a week to have a chat and a coffee. The team is always very friendly and the coffee shop is amazing.

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Review from Deborah E (Relative of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff are extremely helpful. I am kept informed on my families health and welfare. The home is kept remarkably clean and maintained. My family member enjoys the food and always says that there is plenty of choice. I have never had any reason to question anything and I feel that the
staff are always willing to take time to answer any questions that I might need to have answered. There activities are amazing and there's always plenty of things for my family member to do.

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Review from Russell F (Son of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home offers a safe and caring environment which offers the opportunity for regular activities from craft work through to gardening. The layout of the home provides the easy access to all areas including the garden area which provides peace of mind for family and friends knowing that mum can access
areas safely. Food is excellent and there has never been any issues in any friend or family visiting at any time.

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Review from Brian G (Son of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and tidy, the staff are friendly, polite and helpful. There are plenty of activities every day that help to keep the residents active.

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Review from Steffi S (Friend of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend since she moved into the Regency.
I find the staff very friendly, helpful and caring towards her and the other residents. The choice of activities are excellent and varied. My friend is very happy with the care she has received up to date.

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Review from Linda B (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, staff always available to help and listen, spotlessly clean, and very caring with my dad. Overall excellent.

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Review from L H (Friend of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Regency until she passed away. However, my mother made many friends in the Regency and I have continued to visit them weekly. The staff are very friendly and helpful. We enjoy being friends of Regency House.

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Review from Bernard C (Brother-in-law of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are really helpful, if I have any questions then they are dealt with straight away, they always keep us informed about any changes. I am extremely happy with the service and I always visit the coffee shop. It is very friendly and relaxed. Everyone is always ready to help and they are very
efficient.

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Review from Kevin R (Nephew of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and a lovely environment with good facilities for residents and visitors, a lounge and a coffee shop.

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Review from Alicia O (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding mum a suitable care home has not been easy in Cardiff. Mum is relatively young and we wanted somewhere where she would engage in everyday activities. Since moving mum here, she has improved far more than we expected. She is engaging well with staff and residents. The home is welcoming and there
is always someone to discuss any concerns with. It's been a big choice for mum giving up her home, however, Regency (Hallmark) has helped us all the way.

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Review from S A (Daughter of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by staff here is excellent, nothing is too much trouble. My father is very happy here, as all his needs are met. If there are any issues they are dealt with and sorted straight away.
He enjoys the activities that are put on buy staff throughout the week. Staff are so friendly, caring
and helpful. I feel relaxed and happy knowing that my father is getting the best care that is possible.

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Review from K B (Relative of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found The Regency to be like a home from home. My auntie has settled in well and always says what good fun she has. She is still highly interested in current affairs and reads the papers daily; and is always up for any activities that The Regency puts on. At age 93, my aunt feels that
this is the best place for her - she is kept active, feels safe and looked after with dignity and respect.

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Review from Heather R (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly, helpful, lots of activities for residents. A lot of fund raising i.e BBQ's, theme nights, raffles which are very good.

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Review from Ian L (Friend of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care and staff were friendly. The home was very clean.

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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Hallmark Regency House is calculated as follows: ( (365 Excellents x 5) + (19 Goods x 4) ) ÷ 384 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (28)

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Meet the Team (3)

Georgiana

Georgiana Ionescu

Job Title: General Manager

Joined: 2020

As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.


Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.


Christine

Christine Ivins

Job Title: Customer Relationship Manager

Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care


Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader

Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.