Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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9.9 131 Reviews
  • Hallmark Shire Hall, Cardiff
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.

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Care Provided by Hallmark Shire Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Grapes (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 3

Funding & Fees Guide for Hallmark Shire Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,820
    • Self-Funded Nursing Care from £1,820
    • Self-Funded Nursing Dementia Care from £1,820

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Shire Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.


  • Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors


Hallmark Shire Hall Reviews (131)

Total of 131, showing 1-20
9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.854) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Shire Hall has 131 reviews.

Overall Experience

  • 125
  • 5
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  • 1

Date Published

131
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100

Review from A H (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit my husband, the staff are caring and positive, they make us both smile. The building is clean and well cared for. The staff are well trained and happy in their roles. They make this difficult situation bearable.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your husband here.


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Review from D M (Friend of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love visiting my dear friend of over 70 years. Fabulous home, she is happy there.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your friend here


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Review from J A (Wife of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fabulous. My husband has settled in so well with the help of the remarkable staff.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will pass them on to the team, whom I know will be very proud to hear them. It is an honour to care for your husband here at Shire Hall.


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Review from Elizabeth G (Wife of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Shire Hall is warm, welcoming and friendly and the carers are kind. It is still early days but I believe my husband has now accepted that this is his home and he seems content living here. The garden in particular is delightful and I try and make sure we spend some time relaxing there, weather permitting!
Thank
you to all the staff of Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them on to the team, whom I know will be very proud to hear them. It is an honour to care for your husband here at Shire Hall.


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Review from R F (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When her oldest friend heard that Mum had gone into a home, she said "god help the staff". It's a testament to them that her last 6 months were as unproblematic as they were. The entire ground floor crew, thank you. So many worked so hard to make her comfortable, but I must mention a few names. Often
during a visit, Mum would ask me to guess who had popped into see her that day from the first floor? The answer was always the same, one particular member of staff! Another staff member, whose smile can light up even the dimmest of rooms. Her kindness was always appreciated, she gave dignity in the most undignified of circumstances & tempted her appetite with Blackcurrant Jam & Watermelon. And another member of staff, who Mum described as a natural gentleman, saying that if there were more people like him, the world would be a better place. And it would. And last. But by no means least, another particular staff member. Mum felt safe in your care & heard with her face cupped in your hands. She paid you the ultimate in compliments, that she was a hard worker. Thank you.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thankyou so much for your kind words - I will pass them on to the team, whom I know will be incredibly proud to hear them. It truly was an honour to care for your mother here at Hallmark Shire Hall.


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Review from J R (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived at the beginning of June from the moment he arrived all the staff from reception, housekeeping, laundry, carers and nurses have been very caring and attentive, always checking how he and we as a family are. We are very happy Dad is under the care of Shire Hall staff.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words about Hallmark Shire Hall. I will share them with the team whom I know will be so proud to hear this. It is an honour to care for your father here.


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Review from M G (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy with the care my mother receives at Shire Hall. This is the second home she has lived in and the difference in her mood, general health etc. is stark. I no longer worry about whether she is being well taken care of. I must mention the amazing staff at Shire Hall who are caring, attentive
and always concerned about the well-being of my mother and other patients. Thank you to a few members of staff in particular and everyone on the second floor who give their all to their important role. I wish I knew everyone's names. I am grateful to every one of them.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your mother here.


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Review from M C (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care our mother is having, she is looked after exceptionally well, looks well cared for and happy. When unwell she is treated very quickly and we are kept up to date with everything going on.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall, it is a pleasure to care for your mother here.


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Review from M W (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Shire Hall in May 2024. She has settled in really well even in this short time. A whole family have found the care, activities and environment to be excellent. Every single member of staff have put Mum's and our needs at the forefront. Mum's well-being has been addressed with exceptional
care. Thank you from all the family.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will share them with the team, whom I know will be so proud to hear. It is a pleasure to care for your mother here at Shire Hall.


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Review from J H (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Shire Hall about a month ago and my sister and I have been so grateful for the care and professionalism shown by every member of staff and their intentional approach to helping her settle in. The facilities are lovely and I am really pleased that all the daily activities mean that
my mother has so much more of a social life than she had when she was living alone in her flat. Things like having the staff willing to help my mother set up a weekly video call makes a huge difference for me being able to feel more connected with mum since I live overseas and during those calls mum often mentions how everyone is looking after her very well. My grateful thanks to you all.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words. I will share them with the team, whom I know will be very proud to hear this. It is an honour to care for your mother here at Shire Hall.


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Review from Sally L (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has mid-stage dementia, moved into Shire Hall Care Home on 21st March 2024.
I felt fully supported as Mum planned and moved in, the manager of the home helping me to plan Mum's move to be the best experience for Mum and settling her in her new 'home from home'. The maintenance team
helped to set up Mum's room, put up pictures, ensure TV working etc.
The entire staff, across reception, lifestyle, medical and support staff, have been amazing, really caring, and supporting mum. Her social life has expanded - live singers, pamper sessions, cinema, etc, as well as always someone to chat with.
Medically, Mum has improved support, with Covid vaccine given in-house, a standard GP review led to improved medication, health concerns meant GP review within a couple of hours and treatment.
The home has a fantastic mobile app that lets me see Mum's activities and the observations of the team.
All this provides me with significant peace of mind that Mum is living her best life.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words. I will share them with the team, whom I know will be very proud to hear this. It is an honour to care for your mother here at Shire Hall.


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Review from Ann T (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to find the care home, staff and facilities offered of a high standard. Care is provided as and when needed throughout each part of the day and night according to my mum's changing needs, taking account of her wishes, mood and health. Every effort is made to engage Mum with the varied activities
on offer which help make her feel happy, valued and still able to enjoy life. The staff are without exception true 'carers'.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will share them with the team, whom I know will be very proud to hear this. It is an honour to care for your mother here at Shire Hall.


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Review from L C (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and kind to us, their experience and care is 100% and would recommend Hallmark Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words. I will share them with the team and know they will be so proud to hear this. It is an honour to care for your loved one here at Shire Hall.


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Review from Delyth H (Niece of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our experiences and observations relating to our Uncle's life at Shire Hall may I first begin by expressing our gratitude for the care provided by the home:-
The quality of care and how well the staff attend to our Uncle's needs.
He is always praising the staff, and we too appreciate the caring,
fun, and thoughtful staff members who are always friendly and professional.
Our Uncle comments frequently on the quality and variety of meals and how well he is looked after.
We have noticed our Uncle has shown much improvement in his well-being since being at Shire Hall
We would highly recommend the care home to others.
Thank you.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall - it is a pleasure to care for your Uncle here.


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Review from Jacqueline B (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now moved to Shire Hall following a long spell in hospital. She has settled quickly and the staff have made her very comfortable. The facilities offered are exemplary and all of the staff are friendly and caring. I am very pleased Mum is here.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - it is a pleasure to care for your Mother here at Shire Hall.


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Review from S D (Friend of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! My friend is looked after with genuine care and respect.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - it is an honour to care for your friend here at Shire Hall.


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Review from Stuart P (Friend of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend continues to be provided with exemplary care from all members of the care team despite her difficult circumstances. No corners are cut or possible improvements left unexplored and I can't think of one area that could be improved (except parking!).

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. We will share them with the team and know they will be very proud to hear this. We continue to receive great support from the local traffic wardens in the community.
It is a pleasure to care for your friend here at Shire Hall.


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Review from J C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for in Shire Hall. I am always happy that her every need is being met with care and kindness from the lovely staff members. I also always feel welcome and cared for myself when I visit her.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall - it is a pleasure to care for your mother here.


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Review from H T (Brother of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly home, good, well-kept garden and any queries are quickly answered. Nursing staff keep a close eye on my brother and there is good GP access.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thankyou for your kind words, it is much appreciated - It is a pleasure to care for your brother here at Shire Hall


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Review from Gareth T (Brother of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for by the nurses and carers. The home is clean and well-maintained. We especially enjoy the coffee shop with it cakes! The garden is well laid out and stimulating.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall - it is a pleasure to care for your brother here.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Hallmark Shire Hall is calculated as follows: ( (317 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 364 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (33)

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Meet the Team (6)

Karen

Karen Grapes

Job Title: General Manager

Joined: 2008

Karen is the General Manager at Shire Hall and has been the General Manager since 2008, having previously worked as a nurse for over 20 years. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Karen's aim is that all residents live a happy and fulfilled life at Shire Hall


Hannah

Hannah Leggat

Job Title: Deputy Manager

Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager

Joined: 2024

Olivia has worked at Shire Hall since early 2024, having previously held the role of Customer Relationship Manager in our sister home. Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, Olivia is here to ensure this stressful and sometimes, difficult process is as easy as it can be.


Fred

Fred Gest

Job Title: Hospitality Services Manager

Joined: 2018

Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.


Sheila

Sheila Charles

Job Title: Lifestyles Lead

Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.


Lynn

Lynn Davies

Job Title: Business Administrator

Joined: 2011

Lynn has worked at Shire Hall since 2011 - her role as BA is very wide-ranging including managing payroll and recruitment as well as all other administrative tasks within the home. Lynn also aims to support families and residents with any financial queries they may have.


Frequently Asked Questions about Hallmark Shire Hall

What types of Care is Hallmark Shire Hall registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Shire Hall provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Shire Hall have?

There are 99 Single Rooms.

What are the Facilities & Services at Hallmark Shire Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Shire Hall to the centre of Cardiff?

0.7 mile(s) as the crow flies, distance by road may be significantly further.