Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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9.9 131 Reviews
  • Hallmark Shire Hall, Cardiff
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.

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Care Provided by Hallmark Shire Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Grapes (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 3

Funding & Fees Guide for Hallmark Shire Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,820
    • Self-Funded Nursing Care from £1,820
    • Self-Funded Nursing Dementia Care from £1,820

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Shire Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.


  • Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors


Hallmark Shire Hall Reviews (131)

Total of 131, showing 21-40
9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.854) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Shire Hall has 131 reviews.

Overall Experience

  • 125
  • 5
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  • 1

Date Published

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Review from Charlotte H (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shire Hall Care Home is absolutely amazing at looking after Dad. It's so relaxing, a lovely cafe and a beautiful garden. From the minute Dad arrived, he was cared for and looked better than he had done for months. A particular member of staff and the whole reception team are outstanding at their jobs,
so friendly and always on hand for a shoulder to cry on. Thank you; it has been a great help during such a difficult time. Everyone is like a family; we couldn't wish for better. Thank you.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thanks for your kind comments, Charlotte. We're delighted to be taking care of your Dad.


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Review from Rachel G (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a tricky decision to make to move a loved one to residential care, but Shire Hall Care Home has made it easy. The smiles and welcome of the staff through to the food. Accommodation and activities mean Dad is supported and cared for. Thank you all.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Rachel. We're please that you're so happy with Shire Hall.


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Review from Shirley R (Wife of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Shirley. Your husband was a delight to care for.


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Review from Hilary S (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and every member of staff, from cleaners, reception and ward staff, showed my dad love and respect throughout his stay and were absolutely amazing during his final hours. I can't fault their caring, supportive manner towards my dad and, indeed, myself and my family members. Thank you.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Hilary. Your words mean a lot to us, as we thoroughly enjoyed caring for your Dad.


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Review from Joanna C (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved to Shire Hall, I have gained peace of mind, knowing that caring professionals are looking after her. The staff are kind, caring and thoughtful towards Mum and keep me informed of anything I need to know. Mum is treated with dignity, and the staff that care for her impress me with their
patience and attention to detail.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind comments, Joanna. We will keep working to ensure that you and your Mum are happy with everything at Shire Hall.


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Review from P P (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We (myself and my sister) are all really pleased with how my dad has been since he moved into Shire Hall. The best thing has been the staff, who have been fantastic. The level of care exceeded our expectations.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It's always great to hear that families are happy with the care their loved ones are receiving at Shire Hall. Thank You.


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Review from Julie W (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and caring.
Facilities good.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind comments. We really appreciate it.


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Review from D T (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Need to encourage Mum more in activities. She will enjoy it when she does go.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

The more our residents participate in our activities the happier they are, and we will keep encouraging Mum to get involved in all the exciting things we have planned in future.


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Review from Rachel P (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Shire Hall in October 2022 from the hospital bedridden. Over the last six months, Dad's care team have literally supported and cared for Dad back onto his feet and walking. They care for him. I feel as if he was one of their family members. They give him his dignity.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

We love having your dad as part of our family at Shire Hall. We're also pleased that you are so happy with the care that we are providing.


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Review from Rebecca M (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived very poorly from the hospital, and we found the Shire to be excellent. They have built up my dad's appetite and general overall well-being. In fact, he is now even starting to walk again on a frame after being bedridden for months in the hospital. We are happy because he is so happy.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thanks Rebecca. We hope Dad continues to improve and we're pleased that he's had such a positive experience since moving in.


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Review from L N (Niece of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, lovely staff, great food and lots of choices. Beautiful garden and plenty of seating areas.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for submitting this review. We really appreciate your kind comments.


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Review from P T (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home - wish there was a Shire Hall is Barry. Fantastic staff and all are very welcoming. Mum is well looked after and cared for - home-from-home. Nice welcome when you walk in from reception. Staff, well done.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind comments. We're pleased that you are so happy with your Mum's care.


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Review from Sandra J (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for nearly five years and has been looked after like family. All staff are friendly and caring, and Mum is very happy here. There is excellent communication, and visiting is a joy in beautiful surroundings of coffee shops, gardens or bedrooms. Activities regularly. I'm very grateful
for everything done for Mum, with many staff going above and beyond. Thank you!

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind comments, Sandra. We love looking after your Mum, and we're pleased that you enjoy your visits so much.


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Review from Anne S (Wife of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not know what I would do without Shire Hall Care Home. Excellent.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much, Anne. It's our pleasure to look after your husband.


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Review from Amanda R (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Shire Hall for seven years now. My father was there for the first two years. I can honestly say we could not have found better care for them. Each and every team member that works at Shire Hall do their best to make the residents feel at home. They are truly amazing. It was extremely
difficult and distressing not being able to see Mom through Covid but knowing that she was being cared for by the best. The team at Shire Hall are like part of our family now; we missed them through Covid too. I would have no hesitation recommending Shire Hall to others.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thanks, Amanda. We really appreciate your comments. We know how hard it can be for families to make a decision about care, and we will always do what we can to ensure residents and their families have the best experience possible.


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Review from Jenna C (Granddaughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Shire Hall now since 2015, when both my grandparents lived here. Everybody there is just so caring, friendly and lovely and always talks to you. They are all like an extended family of ours now, and we wouldn't have it any other way. The care they give to my nan (and used to give
my papa) is just exceptional, and care/treat my nan like she's one in a million. I would highly recommend Shire Hall to anyone and all its staff members.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Jenna. We've been proud to look after both your Grandparents in recent years, and we're delighted that you feel so happy with the care they've received.


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Review from J R (Wife of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I moved my husband. He was there for 11 months. He had numerous unexplained bruising, the floor was dirty, he was not dressed appropriately and he was often dirty.
He was given someone else's medicine, given medication he was allergic to, which I had clearly informed them in writing that he was severely
allergic and it was also on his hospital records. I was not consulted about the change in medication or bruising. He had an allergic reaction.
There was very little care given, very little activities unless you count turning on the radio or TV as stimulating activities. My husband was left to wander with very little supervision. The garden which they boast about was often locked, residents were not given time there. I never saw residents there with staff at any time in the 11 months he was there. It was for visitors, not residents.
They destroyed a direct debit, asked me for 4 months fees @ £1400 per week, tried to charge me £5400 which I had already paid. After numerous complaints it was found. Staff complaints common.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

We are sorry to hear that our care did not meet your expectations and for any distress caused. At Shire Hall, our absolute priority is to deliver high-quality relationship-centered care that is safe and effective, and tailored to the individual's needs.


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Review from E P (Wife of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, and show good understanding of Husband's condition. Standards seem very high to other homes and have listened. Visiting hours very good.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your review. We enjoy looking after your husband, and we hope you continue to enjoy your visits.


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Review from M E (Sister-in-law of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been completely satisfied with the excellent care given to my sister; we have only positive opinions of the home.
The warm welcome from the receptionist.
The care and consideration from every carer we have met.
The happy attitude of the care home.
The food which we have had with her.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

We're glad that you enjoy coming to visit your sister at Shire Hall and appreciate your kind comments.


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Review from M K (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is extremely friendly, and my mum responds to them really well. Lovely spaces to meet with Mum in a genuinely lovely environment.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It's always nice to receive positive feedback. Thank you for your comments. We're glad that you are so happy with Shire Hall.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Hallmark Shire Hall is calculated as follows: ( (317 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 364 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (33)

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Meet the Team (6)

Karen

Karen Grapes

Job Title: General Manager

Joined: 2008

Karen is the General Manager at Shire Hall and has been the General Manager since 2008, having previously worked as a nurse for over 20 years. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Karen's aim is that all residents live a happy and fulfilled life at Shire Hall


Hannah

Hannah Leggat

Job Title: Deputy Manager

Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager

Joined: 2024

Olivia has worked at Shire Hall since early 2024, having previously held the role of Customer Relationship Manager in our sister home. Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, Olivia is here to ensure this stressful and sometimes, difficult process is as easy as it can be.


Fred

Fred Gest

Job Title: Hospitality Services Manager

Joined: 2018

Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.


Sheila

Sheila Charles

Job Title: Lifestyles Lead

Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.


Lynn

Lynn Davies

Job Title: Business Administrator

Joined: 2011

Lynn has worked at Shire Hall since 2011 - her role as BA is very wide-ranging including managing payroll and recruitment as well as all other administrative tasks within the home. Lynn also aims to support families and residents with any financial queries they may have.