The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.
Hallmark Shire Hall has a car park, which is accessible for visitors
Hallmark Shire Hall has a Review Score of 9.9 (9.854) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Shire Hall has 131 reviews.
Review from G W (Son of Resident) published on 9 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
Thank you, Glenn. We love looking after Mum at Shire Hall as she is such a great character.
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Review from Grace R (Wife of Resident) published on 7 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
Thank you, Grace. We hope you continue to enjoy your visits to Shire Hall, and we are delighted to be looking after your husband.
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Review from Robert M (Husband of Resident) published on 3 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
Thank you for your review, Robert. We always appreciate feedback from family members, and we're delighted that your wife has settled in so well.
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Review from Janet M (Sister of Resident) published on 3 February 2022
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
Thank you very much for your kind comments. We always do our best to make everyone feel welcome.
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Review from Sandra H (Daughter of Resident) published on 16 August 2021
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
As things start to open up, we are looking forward to seeing more and more visitors. Thank you again for your patience during recent times.
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Review from David F (Husband of Resident) published on 16 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
Thank you. We hope both you and your wife will remain happy with our service.
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Review from Sheila E (Mother of Resident) published on 16 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
It's always nice to hear positive feedback, and we will ensure your comments are passed on to the team.
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Review from G S (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
It has been a very challenging year for everyone, but we will continue to ensure all residents are as happy as possible and hope you continue to visit whenever you can.
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Review from Julie B (Wife of Resident) published on 21 April 2021
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you for your kind comments, Julie. We always try to resolve any issues that arise and appreciate your honest feedback.
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Review from Dawn G (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you; we’re delighted that you are so happy with everything at Shire Hall.
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Review from R A (Son-in-law of Resident) published on 14 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you; we really appreciate the support and understanding of all family members during this challenging time.
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Review from N A (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you for your kind words; we love having your Mum as a resident here at Shire Hall.
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Review from Barbara P (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you. We’re delighted that you are so happy with Shire Hall.
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Review from Kathryn D (Niece of Resident) published on 14 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you very much for your comments. It’s been great to welcome visitors back to Shire Hall.
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Review from Leanne B (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you for taking the time to review Shire Hall Care Home and for your kind words. We are so happy your Mum has chosen Shire Hall as her home.
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Review from S D (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you for taking the time to review Shire Hall Care Home and for your kind words.
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Review from H B (Relative of Resident) published on 21 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you for taking the time to review Shire Hall Care Home. We are the lucky ones to have your Grandmother as part of our Shire Hall family.
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Review from S M (Husband of Resident) published on 21 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Grapes, General Manager at Hallmark Shire Hall
Thank you for taking the time to review Shire Hall Care Home, and for your kind words.
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Review from G E (Relative of Resident) published on 11 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall
Thank you for taking the time to review Shire Hall Care Home.
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Review from Robynne W (Granddaughter of Resident) published on 3 January 2020
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.9 (9.854) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.854 for Hallmark Shire Hall is calculated as follows: ( (317 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 364 Ratings = 4.854
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
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Job Title: General Manager
Joined: 2008
Karen is the General Manager at Shire Hall and has been the General Manager since 2008, having previously worked as a nurse for over 20 years. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.
Karen's aim is that all residents live a happy and fulfilled life at Shire Hall
Job Title: Deputy Manager
Joined: 2009
Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.
Job Title: Customer Relationship Manager
Joined: 2024
Olivia has worked at Shire Hall since early 2024, having previously held the role of Customer Relationship Manager in our sister home. Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, Olivia is here to ensure this stressful and sometimes, difficult process is as easy as it can be.
Job Title: Hospitality Services Manager
Joined: 2018
Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.
Job Title: Lifestyles Lead
Joined: 2013
Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.
Job Title: Business Administrator
Joined: 2011
Lynn has worked at Shire Hall since 2011 - her role as BA is very wide-ranging including managing payroll and recruitment as well as all other administrative tasks within the home. Lynn also aims to support families and residents with any financial queries they may have.
