Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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9.9 131 Reviews
  • Hallmark Shire Hall, Cardiff
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.

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Care Provided by Hallmark Shire Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Grapes (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 3

Funding & Fees Guide for Hallmark Shire Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,820
    • Self-Funded Nursing Care from £1,820
    • Self-Funded Nursing Dementia Care from £1,820

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Shire Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.


  • Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors


Hallmark Shire Hall Reviews (131)

Total of 131, showing 61-80
9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.854) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Shire Hall has 131 reviews.

Overall Experience

  • 125
  • 5
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  • 1

Date Published

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100

Review from M B (Husband of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shire Hall is the finest care home I have ever seen. It's like a 5-star hotel. My wife is looked after so well, I have no hesitation in ticking all the boxes. Thank you, Shire Hall.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We are very pleased that you are pleased with the care given to your wife.


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Review from Peter B (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother living here. She is well looked after, the staff are amazing. I would recommend this home to anyone.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We are delighted you are happy with Shire Hall.


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Review from Jackie H (Daughter-in-law of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has improved so much since coming to Shire Hall.
She is much happier and there is always something going on to keep her occupied.

Reply from Jonathan Walters, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We hope your Mother-in-Law continues to enjoy her stay at Shire Hall.


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Review from Mark A (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I cannot speak highly enough of the care by the staff. In fact, the home as a whole is excellent.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your review. We’re pleased you are so happy with Shire Hall.


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Review from Elaine S (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Shire Hall 8/9 weeks. Everyone is fabulous. It's so reassuring to know mum is constantly well looked after, well fed, warm.
I work in a supermarket and my customers all know how "over the moon" we are as a family to know mum is well taken care of.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your review. We’re glad that your Mum has settled in so well and we’re pleased you are so happy with Shire Hall.


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Review from Judith P (Partner of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home. Wonderful staff and care.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home.


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Review from Steve S (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's care here at Shire Hall. The staff are kind and hard working.

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Review from Peter V (Husband of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Receptionists are wonderful, lovely coffee shop, food is wonderful and the staff are kind and thoughtful.

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Review from Carol W (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where can I start? Shire Hall is the most professional, yet friendly care home. My father moved into Shire Hall in February 2018 and all the staff to help my dad transfer were amazing and truly lovely. Nothing seems to be too much trouble. It really is just like one big happy family. All team members
are amazing and are approachable. The carers care with a relationship centred approach. Any problems relating to my dad are dealt with straight away and I'm notified. Shire Hall is just the best.

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Review from Tracy R (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very, very happy here.

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Review from C L (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father moved into Shire Hall, he has enjoyed more activities than he has done in years! The food is wonderful too and I can relax knowing that all the staff not only care but actively encourage my dad to enjoy his time. He has been on a picnic, attended a show at the Millennium Centre and gone
swimming - all in one month. I feel so much happier that he is looked after so well.

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Review from Robert R (Husband of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process from initial contact to moving in has been handled with sensitivity, friendliness, efficiency and professionalism. All the staff at Shire Hall Care Home are friendly and caring and take time to talk to and reassure the residents. The nursing staff and carers take an interest in residents
and have made an effort to get to know my wife. They try to reduce her anxieties and are always available to give feedback on the day's events. The environment is comfortable, clean and relaxing. It is always a pleasant place to live.

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Review from John H (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how pleased we are with the standard of care my Father has received from your staff on all levels.
You cared for my Mother before she passed and you now care for my Father.
Outstanding on all levels.
Thank you.

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Review from Chris H (Grandson of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my Grandpa.
Lovely place and lovely staff.

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Review from L H (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleased with the level of care my Father has had since moving into the home a year ago. He has settled in well and all his care needs are taken care of. He often goes on outings with the activities team and is kept active as he has always been an active man.

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Review from Stephen T (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is happy, safe and secure here. The staff are first class, everyone welcomes us as a family whenever we go in whatever the time. It's like one big happy family. We know the other residents and families and they know us. It really is like a bit happy family here, it's own little community. It's
definitely the place for your relatives to stay. We have no worries at all, our Mum loves it and she loves the trips out and the activities and concerts the home put on. Well done all and thank you.

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Review from G T (Granddaughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran seems happy here. She is well looked after and never too cold. She always smiles here which makes everyone happy to see.

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Review from Kenneth D (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff, very supportive. I can honestly say that they have been marvellous with my mother.

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Review from Sharon C (Granddaughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived in Shire Hall for the last three years in that time she has been treated with respect and always kept in a clean and nurturing atmosphere. She is happy, content and well fed and well looked after.

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Review from William P (Grandson of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived in Shire Hall for quite a few years now, she is very happy and content. Previously, she lived in other nursing homes and seemed jumpy and agitated in them but all this has gone since she has been here. She is settled and cared for in a fantastic home with a fantastic staff base.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Hallmark Shire Hall is calculated as follows: ( (317 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 364 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (33)

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Meet the Team (6)

Karen

Karen Grapes

Job Title: General Manager

Joined: 2008

Karen is the General Manager at Shire Hall and has been the General Manager since 2008, having previously worked as a nurse for over 20 years. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Karen's aim is that all residents live a happy and fulfilled life at Shire Hall


Hannah

Hannah Leggat

Job Title: Deputy Manager

Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.


Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager

Joined: 2024

Olivia has worked at Shire Hall since early 2024, having previously held the role of Customer Relationship Manager in our sister home. Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, Olivia is here to ensure this stressful and sometimes, difficult process is as easy as it can be.


Fred

Fred Gest

Job Title: Hospitality Services Manager

Joined: 2018

Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.


Sheila

Sheila Charles

Job Title: Lifestyles Lead

Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.


Lynn

Lynn Davies

Job Title: Business Administrator

Joined: 2011

Lynn has worked at Shire Hall since 2011 - her role as BA is very wide-ranging including managing payroll and recruitment as well as all other administrative tasks within the home. Lynn also aims to support families and residents with any financial queries they may have.