Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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9.9 131 Reviews
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.
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Care Provided by Hallmark Shire Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Grapes (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 3

Funding & Fees Guide for Hallmark Shire Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,820
    • Self-Funded Nursing Care from £1,820
    • Self-Funded Nursing Dementia Care from £1,820

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Shire Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.


  • Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors


Hallmark Shire Hall Reviews (131)

Total of 131, showing 81-100
9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.911) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Shire Hall has 131 reviews.

Overall Experience

  • 125
  • 5
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  • 1

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Review from Shaney E (Granddaughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and friendly.

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Review from C E (Grandson of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional staff, friendly and happy.

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Review from Tony B (Friend of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very pleasant and helpful. They really do care about the residents and are also very caring about the visitors.

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Review from David L (Friend of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My long term friend could not live in a better care home. Seeing the way he is treated takes away a lot of the hurt.

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Review from Howard J (Friend of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming here for four years, visiting my great friend. All this time the staff of the care home has been absolutely first class.
If I need to be in a care home in the future this is the one I would choose.

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Review from A R (Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with everything here. All the staff could not be more helpful.

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Review from H J (Son-in-law of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law suffers from dementia so any change of routine caused her to be extremely anxious. A measure of the effectiveness of Shire Hall was that they did everything to help her settle as quickly as possible. She is now contented and happy which reflects the work the staff did, and do on an
ongoing basis.

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Review from J J (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Shire Hall previously for a relative, I have no hesitation in allowing my mother to be cared for in this home. It is a lovely environment but is sufficiently flexible to each individual's needs; dietary, physical and mental needs.

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Review from R D (Friend of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shire Hall Care Home always provides and professional approach to both visitor and residents.


The quality of staff from reception to the residential areas are very good.
The standard of care for the residents appears excellent, we are kept in contact if problems arise and we can get information

easily.
The best way fo summing up is I would be happy to be a resident if ever I needed quality support.

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Review from M E (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shire Hall is a caring environment which all members of staff support. It provides a high level of care which supports the dignity with which residents are treated.

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Review from Gerry L (Nephew of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Certainly for a very long time I've not seen my uncle so relaxed.
He is after all in a very peaceful and professional environment here in Shire Hall.
His room at Shire Hall is very nicely appointed.
Its cleanliness is positively first class.
Whenever, and it's very often, I have dealings with any
member of your staff, I'm left with the definite impression that Shire Hall is an excellent care home.
In fact, an establishment which scores ten out of ten in every possible department.

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Review from Francis P (Brother of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Constant standards of care, are of the highest order in a difficult situation. The care my brother receives is a true blessing. My thanks to all concerned.

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Review from Danilla T (Granddaughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

visiting a relative in a care home setting is always quite a stressful occasion. From the moment you walk in Shire Hall Care Home you are welcomed by friendly staff who instantly put you at ease. They are fully supportive and always appears to have time to listen to anything even if they are really
busy. Seeing my nans face lights up when she sees certain carers shows that she is well looked after and treated with respect and dignity.

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Review from Mary F (Sister of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had to be transferred from his former care home due to the closure of the dementia unit. His care at Shire Hall has been as good as the staff can make it. He does not always cooperate when carers are washing and shaving him etc. due to his condition. However, they are unfailingly kind and
patient. the atmosphere is cheerful and caring at all times.

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Review from Jean R (Sister of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful to users and relatives. They are open to suggestions and kind to users. I have never seen impatience or heard a raised voice in the most trying of circumstances.

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Review from John P (Son-in-law of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been on a visit with my wife to Shire Hall today and found all the staff helpful and caring. As soon as you walk through the door you are greeted with a smile. My mother in law is happy and content in this home after being in other homes in Cardiff. This is by far the best.

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Review from K P (Grandson of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is always happy and when I arrive the staff are always aware where my grandmother is as she wanders around the floor.
The home is always clean.
The meals are always nice and well presented.
The staff are always polite and kind and dance and sing with my Nan all the time.
My Nan is
happy and that is what counts to us as a family.

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Review from Maria M (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean spotless. The domestic team are lovely to talk to.
Mum is very happy with the food.

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Review from Linda C (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home...

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Review from Howard J (Friend of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit, we find the staff unbelievably good with their welcome and friendship we have made with them. If and when I have to go into a care home, my wife knows that it is Shire Hall Care Home for me.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Hallmark Shire Hall is calculated as follows: ( (266 Excellents x 5) + (26 Goods x 4) ) ÷ 292 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Apr 2025

Please contact the home for current vacancies


Awards / Recognitions (33)

Top 20 Large Care Home Groups 2025

Recipient: Hallmark Luxury Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Hallmark Luxury Care Homes

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Hallmark Luxury Care Homes

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (6)

Karen

Karen Grapes

Job Title: General Manager

Joined: 2008

Karen is the General Manager at Shire Hall and has been the General Manager since 2008, having previously worked as a nurse for over 20 years. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.

Karen's aim is that all residents live a happy and fulfilled life at Shire Hall

... Read more
Hannah

Hannah Leggat

Job Title: Deputy Manager

Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

... Read more
Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager

Joined: 2024

Olivia has worked at Shire Hall since early 2024, having previously held the role of Customer Relationship Manager in our sister home. Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, Olivia is here to ensure this stressful and sometimes, difficult process is as easy as it can be.

... Read more
Fred

Fred Gest

Job Title: Hospitality Services Manager

Joined: 2018

Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

... Read more
Sheila

Sheila Charles

Job Title: Lifestyles Lead

Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

... Read more
Lynn

Lynn Davies

Job Title: Business Administrator

Joined: 2011

Lynn has worked at Shire Hall since 2011 - her role as BA is very wide-ranging including managing payroll and recruitment as well as all other administrative tasks within the home. Lynn also aims to support families and residents with any financial queries they may have.

... Read more