Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 220 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.

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Care Provided by Hallmark Ty Enfys

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sujjata Singh (Home Manager)
  • Admission Criteria
    • All referrals assessed first
    • Ages 18+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Hallmark Ty Enfys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,939
    • Self-Funded Nursing Dementia Care from £2,080

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Hallmark Ty Enfys Reviews (220)

Total of 220, showing 1-20
9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.870) out of 10, based on 54 reviews in the last 2 years. Over all time Hallmark Ty Enfys has 220 reviews.

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Review from Leigh W (Wife of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Enfys is a wonderful and very comfortable care home. My husband has been in Ty Enfys for a few weeks and during that time the care, compassion and kindness shown to my husband and our family and friends visiting has been immeasurable.
Each and every member of staff has been so welcoming and the
care provided by you all has been exemplary.
Thank you so very much to all of you. X

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartfelt review. We have loved welcoming you all and getting to know everyone. I will pass your kind comments onto the team.


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Review from M S (Wife of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with Ty Enfys Care Home.
The care and dedication of the staff is outstanding.
I will always be grateful for the time the staff give to the residents to make their lives comfortable and happy.
I would not hesitate to recommend it.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We love caring for your loved one and welcoming you all as a family to the home each time you visit. I will pass your kind comments onto the team.


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Review from Geraint R (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stressful few weeks in hospital we moved Mum to Ty Enfys. From the moment she got there, the care and attention given by every member of the team has been absolutely amazing. You can really see how much everyone cares for the residents and it really does put our minds at ease knowing how well
Mum is being looked after. If I could give six stars I would and would recommend Ty Enfys unreservedly. Thank you.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such kind words. It's been wonderful to welcome you all to Ty Enfys and watch your mum grow from strength to strength.


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Review from Lesley R (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my mother into Ty Enfys for nursing care wasn't easy, but she couldn't be in better hands and has settled in quickly. The staff are amazing - everyone I've met has had a smile on their face, and it's clear that this more than a "job" to them. Their patience, support, and genuine
affection for residents gives me the additional reassurance I need that this is the right place for Mum at this stage of her care.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a lovely review. We've loved welcoming you all, getting to know Mum and watching her thrive.


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Review from S M (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that we walked through the doors of Hallmark Ty Enfys we could feel what a special place it is. Dad is cared for as an individual with every member of staff team treating him with kindness, compassion, friendliness and professionalism. The home is a vibrant place and is is wonderful
to see dad living life to the full. We know that dad is safe, enjoying himself and is well cared for. Thank you to everyone at Ty Enfys you are all amazing.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heart warming review. We have loved welcoming Dad and hearing his wonderful singing voice.


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Review from A R (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a hard decision to make when a parent needs to move into a home, but we received so much support from the team at Hallmark Ty Enfys. Everyone was and continues to be really wonderful. We are very happy with the care mum is receiving.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. Mum has a special place in our hearts and it's been wonderful to welcome her and you all to Ty Enfys.


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Review from Angela E (Sister of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident here and we couldn't be more happier. Well done.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We've loved welcoming you all to Ty Enfys and having your brother join us.


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Review from Allan P (Resident) assisted by family/friend published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the aspects of care and support. Very friendly staff.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review. It's been wonderful welcoming you and your partner to Ty Enfys.


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Review from Lowri G (Wife of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my husband is receiving at the home.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your review. It's been great to welcome you all to Ty Enfys and have your support for all our events and activities.


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Review from R P (Son of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother goes from strength to strength whilst in the care of Ty Enfys. I am delighted with the care my mother receives.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your kind comments. It's been wonderful welcoming you all to Ty Enfys and caring for your lovely Mum.


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Review from A H (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well. Where do I start. Mum will never be happy away from her home or mine, but this is the best I can do for her welfare and safety. She looks well, eats well and interacts with staff and most residents. I am reassured that Mum has 24 hour care and for she is kept clean and fed and has company. My
main concern is her safety, and I know she is kept safe. Thank you staff at Ty Enfys.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review. It's lovely to hear that you are reassured and feel Mum is kept safe. I will pass your words onto the team.


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Review from Michael C (Son of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three years at Ty Enfys and had the best years of her later life until she sadly passed away. She was surrounded by all her friends at the home, all of them staff and died very peacefully in bed.
My family and myself cannot speak highly enough of the care and compassion she experienced
whilst here.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for such a lovely review, it was our pleasure to care for Mum and welcome you all. You are all greatly missed.


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Review from Mike B (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Ty Enfys from a similarly priced home in England and we couldn't be more impressed. The staff are always friendly and helpful, the food is great, and there are lots of different activities every day. We get medical updates when needed and Mum is a lot happier here.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review. We've loved welcoming Mum and getting to know all of you. It's heartwarming seeing Mum thrive.


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Review from Susan C (Daughter-in-law of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found staff courteous and caring, most aware of relative's temperament. We have been made aware of any medication/illness or problems. The care home seems to have plenty of activities and encourages the residents to participate.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you very much for your kind words and lovely review. I will pass it onto the team caring for your relative.


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Review from Alan F (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad moved into Hallmark Ty Enfys in 2018 onto the dementia and nursing floors respectively. From day one all the staff made them feel welcome and the level of care has been exceptional throughout. The Ty Enfys team went above and beyond to allow mum and dad to spend as much time together
as possible and celebrate birthdays, anniversaries etc. and they both enjoyed many of the activities that are offered.
I cannot praise the team enough for the care that they provided to my dad at the end of his life earlier this year. The dignity and respect shown to him helped our entire family get through a very difficult time and they continue to support my mother, providing her with a safe and caring environment on a daily basis.
It is always a difficult choice to select a care home for your loved ones but I have no doubts that both mum and dad would call Ty Enfys their home away from home.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your heartfelt review. You know just how much your Mum and Dad mean to us all and it's been our absolute joy to care for them and provide your Dad with the most fitting send-off, for such a wonderful man.


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Review from Fran S (Niece of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Hallmark Ty Enfys for only a short time, but we know that she is very happy, and so well looked after and we now have peace of mind. The personnel are wonderful & they could not have made her, or us more welcome. The atmosphere is warm and welcoming and they are always happy to help,
no matter how busy they are. There is always some sort of activity or entertainment and she has been encouraged to attend, which has given her the stimulation and interaction that she has needed for a long time. A wonderful place and we can't thank the personnel enough.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review and for putting your trust in us to provide the care your Aunt needed. We have loved welcoming you all and getting to know your Aunt and watching her thrive.


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Review from A J (Relative of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. Friendly staff. They go above and beyond with the care they give. The place is always clean. Lots of great activities every day. Beautiful garden to sit in. We as a family feel very lucky to of found this home.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your review. It's been wonderful welcoming you all to Ty Enfys and seeing your loved one in the cafe each day.


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Review from J H (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff polite and kind. All staff are generous and professional. I have never heard a raised voice or unkind word (in 5yrs). They truly care for the residents.
There is always a friendly welcome and many activities for residents. Food varied and tailored to residents' needs.
Thank you.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review. We all have loved caring for Mum over the last 5 years and welcoming everyone to Ty Enfys.


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Review from C T (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always happy and always happy to help.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you very much for your lovely review. I will pass your comments on to the team caring for Mum.


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Review from Jayne E (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to stay in May this year and after the first few weeks of settling in, she is now happy and has made some friends with residents and staff.
Her care is very good, the attention, care and support from the staff are improving her experience. A very friendly and efficient home. It's welcoming
to me and our family. Thank you.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. It's been so lovely to watch your mum get stronger and make friends. We love her smiling face when she comes to the café for a cuppa. I will pass your kind comments on to the team.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Hallmark Ty Enfys is calculated as follows: ( (559 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 637 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (34)

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Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.


Molcy

Molcy Mathew

Job Title: Deputy Manager

Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.


Bethan

Bethan Hurley

Job Title: Customer Relationship Manager

Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.


Martyn

Martyn Woods

Job Title: Hospitality & Services Manager

Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.


Claire

Claire Woollacott

Job Title: Business Administrator

Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.


Lily

Lily Davies

Job Title: Lifestyle Leader

Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.


Martin

Martin Hood

Job Title: Head Chef

Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.


Sarah

Sarah Ramster

Job Title: Residential Community Lead

Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.


Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead

Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.


Sona

Sona Johns

Job Title: Nursing Community Leader

Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.


Ted

Ted

Job Title: Love and Affection Manager

Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.


Frequently Asked Questions about Hallmark Ty Enfys

What types of Care is Hallmark Ty Enfys registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Ty Enfys provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Ty Enfys have?

There are 101 Single Rooms.

What are the Facilities & Services at Hallmark Ty Enfys?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Ty Enfys to the centre of Cardiff?

3.8 mile(s) as the crow flies, distance by road may be significantly further.