Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 220 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.

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Care Provided by Hallmark Ty Enfys

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sujjata Singh (Home Manager)
  • Admission Criteria
    • All referrals assessed first
    • Ages 18+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Hallmark Ty Enfys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,939
    • Self-Funded Nursing Dementia Care from £2,080

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Hallmark Ty Enfys Reviews (220)

Total of 220, showing 201-220
9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.870) out of 10, based on 54 reviews in the last 2 years. Over all time Hallmark Ty Enfys has 220 reviews.

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Review from Sandra B (Daughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from every member of staff, from the Manager to the domestic staff. I can't
praise them enough.

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Review from Stella L (Regular Volunteer) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience dates from 2011 when my late husband stayed in Ty Enfys, care was wonderful and I visited him daily at any time. The staff are superb and morale is high due to the constant praise and encouragement of the management. When my husband eventually died in 2013 his brother needed care and was
in agreement to enter too. It is one reason that I became a volunteer, entering the programme of activities that are daily provided for residents. My own condition is to play songs that evoke memories of the past few decades. My brother in law has just died and I am indebted to the wonderful world of this home in treating and caring for elderly frail people.

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Review from Sue J (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and very helpful staff, pleasant greetings every visit. Keep up the good work all.

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Review from G E (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and friendly. I can call anytime. My mother is always dressed, clean and comfortable. Staff spend time talking to her and taking her into the garden, going for a sing song and other activities put on at the home. Staff contact me quickly when she is ill and call for the doctor if required.
They feed her if necessary to encourage her to eat.

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Review from Gill C (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Ty Enfys as an emergency, he was in an extremely poor state of health. The care from the nursing staff, carers at Ty Enfys has been excellent in every respect. The staff are dedicated professionals who treat my father with dignity, which is how every elderly vulnerable person
should be treated.

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Review from Anthony J (Friend of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our friend weekly and find all the staff helpful and friendly and reception is always welcoming when we arrive.

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Review from L B (Granddaughter of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Ty Enfys are very friendly and helpful. Always on hand to help, nothing is ever a problem and take care of my nan very well.

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Review from Michael R (Son of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff excelled beyond the call of duty. Exercising complete tenacity, resilience and being tireless and relentless in assisting my dear mother, in the course of her severe dementia.
They totally excelled themselves and delivered true help and assistance to my dear mother. Well done to everyone
involved and concerned with my mother.

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Review from Sara J (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has complex medical needs and was in a care home that couldn't cope with him. He moved to Ty Enfys at the end of January (to their EMI nursing unit). He was very confused and angry with the move at first and was a challenge. However, within a week I saw a different man, happy, smiling, engaging
in conversation ... back to my dad again! I can't thank the staff in Ty Enfys enough for their help, support, patience and care with my dad. They were wonderful and have turned him around completely.

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Review from Stella H (Daughter-in-law of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have noticed a big improvement in Dad. He loves the food and is awake much more than previously. Staff always speak to us and make us feel welcome. We always feel free to ask about anything or we are told any matters of interest. The standards at Ty Enfys are very high and we are well satisfied.

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Review from Mark H (Son of Resident) published on 31 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. Caring and compassionate staff. Exceeded expectations.

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Review from P S (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far it is an excellent place, my father has only just arrived and is finding it very good,

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Review from P D (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful and kind to myself and my mother, it is a very nice care home. I feel my mother is in very good hands and is well looked after.

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Review from Amy (Granddaughter of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this care home is in good probability.

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Review from Susan C (Daughter of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard if facility and ambience excellent. Good, convenient location, staff are extremely friendly, approachable and professional. Some rooms could do with being a little larger, eg. bar, TV room and lounge, but this is only a minor criticism.

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Review from Amy I (Granddaughter of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and always happy and never sad. All the time they are laughing and singing, they never get stressed with a resident. I can sleep at night knowing that my grandad is safe, I like being able to eat with my grandad and you or anybody is never worried. The home is very clean and
tidy, and always nice and loud. The people in the home are like part of the family and most of the residents are very nice.

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Review from Julian H (Son of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in well and the environment is pleasant, clean and welcoming. A week or so after dad moved into Ty Enfys he had a period of ill health and we were very impressed with the attentive and caring approach of all the staff supporting him. We always feel welcome when we visit each day and
dad seems to be very happy.

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Review from John F (Nephew of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Ty Enfys for over a year now, initially in the car floor. And latterly in the nursing floor. The care and love shown to all residents by all the staff continually amazes me. Nothing is too much trouble and all their happiness is infectious and I admire their dedication
and selflessness every time I visit. From reception to carers, caters, managers and others, too may to mention, the staff are a compliment of whom your organisation can be very proud of.

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Review from Angela P (Wife of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Ty Enfys enough. Everyone who works there are one big team/family. The care provided is the best you could ever wish for. I would say it is more like a 5* hotel. It is extremely hard for family members to face a loved one moving into a care home, however, Ty Enfys does not feel like
or look like a care home. I spend a lot of my time visiting and have got to know all the residents very well, and also the staff. I think all care homes should follow Ty Enfys their approach to dementia is excellent. The food is also excellent my husband has never eaten so well, my 9 year old granddaughter often visits with me. She loves to eat with the residents and her granddad. Excellent place, Excellent staff, extremely well organised always clean and tidy and most of all, all staff are always smiling and happy. Thank you everyone at Ty Enfys.

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Review from Michael G (Son of Resident) published on 10 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for in an exceptional way, he has been treated with dignity, good humour, encouragement and understanding. He suffered with the loss of my mother in May and his transition to the care home could not have been better. What is particularly pleasing is the teams effort displayed
by all who work in the home. They refer to issues for advice when needed and I can be sure that they will all recap my thoughts across the team. The home is warm hearted, welcoming and provides outstanding all round care.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Hallmark Ty Enfys is calculated as follows: ( (559 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 637 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (34)

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Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.


Molcy

Molcy Mathew

Job Title: Deputy Manager

Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.


Bethan

Bethan Hurley

Job Title: Customer Relationship Manager

Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.


Martyn

Martyn Woods

Job Title: Hospitality & Services Manager

Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.


Claire

Claire Woollacott

Job Title: Business Administrator

Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.


Lily

Lily Davies

Job Title: Lifestyle Leader

Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.


Martin

Martin Hood

Job Title: Head Chef

Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.


Sarah

Sarah Ramster

Job Title: Residential Community Lead

Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.


Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead

Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.


Sona

Sona Johns

Job Title: Nursing Community Leader

Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.


Ted

Ted

Job Title: Love and Affection Manager

Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.