Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 220 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.

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Care Provided by Hallmark Ty Enfys

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sujjata Singh (Home Manager)
  • Admission Criteria
    • All referrals assessed first
    • Ages 18+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Hallmark Ty Enfys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,939
    • Self-Funded Nursing Dementia Care from £2,080

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Hallmark Ty Enfys Reviews (220)

Total of 220, showing 121-140
9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.870) out of 10, based on 54 reviews in the last 2 years. Over all time Hallmark Ty Enfys has 220 reviews.

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Review from R M (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was safe, secure, well-fed and cared for during her time at Ty Enfys. The staff came across as genuine caring for my mother and engaged with her as an individual, not just another resident or patient.

Reply from Barbara Wills, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home.


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Review from T D (Friend of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given and received here is excellent. Ty Enfys is always clean and well maintained. All the staff are friendly and always willing to help if needed.

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Review from D M (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ty Enfys afforded my mother a great deal of respect, care and dignity. She was a reluctant resident but they helped her to settle and engage with the new life and activities as much as possible. They showed genuine regard and affection. At the end of her life, she was kept pain free and
comfortable and the family were very well supported.

Reply from Barbara Wills, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review, we are delighted that you and your family were pleased with the care your late mother received. I will be sure to pass on your kind words to the care and nursing team.


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Review from J F (Nephew of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt needs and gets a lot of care and welfare. The staff are amazing and I would like to thank them.
One complaint, her wheelchair is often dirty and needs a clean.

Reply from Barbara Wills, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home, I am sorry that you found your aunts wheel chair to be in need of cleaning, I will take this up with the Clinical Care Manager nurse to ensure this is not repeated.


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Review from Ian J (Son-in-law of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were given a room (and a lovely buffet) to celebrate Christmas with Mum. All the staff were friendly and helpful, as they are every time we visit.

Reply from Barbara Wills, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home. I am so pleased that you all enjoyed your Christmas celebration. I will pass on your kind words to the team.


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Review from N M (Daughter-in-law of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had a wonderful stay at Ty Enfys. All the staff from the management team, to the nurses and carers, (of whom we had most contact), through to the wider team throughout the home, could not help enough. It felt like the care and concern was genuine and this making it a home from home.
We all hope to return for 'respite' in the future.

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Review from Jane C (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mum has been at Ty Enfys, we cannot believe the difference it has made to her wellbeing. Mum has been given excellent care and support to get her out of bed and more mobile. The staff are really helpful and do everything with a smile!

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Review from S H (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the speed that Ty Enfys staff responded to our request for urgent nursing care for my mother when she hurt her back. She has settled in so well and from being tired and depressed, despite home care, she has reverted to the mother that we remember from a year ago, bright,
happy and involved with the staff and other residents and the many activities on offer. She frequently tells us how happy she is at Ty Enfys and how the staff really care. The staff have also answered any queries we have had promptly to set our minds at rest at a stressful time.

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Review from Stephen D (Son of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Ty Enfys are professional and caring in their approach to the residents. This gave the family great confidence in Mum's care for the relatively short while she was at Ty Enfys. We were supported as a whole family in a considerate and sympathetic way. If something needed doing, there
was a real 'can do' approach and I never heard the comment 'it's not my job'. If we had approached the wrong member of the team then we were redirected and helped. Ty Enfys provided high standard and compassionate care and I would have no hesitation in recommending the service. Thank you.

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Review from Trudi M (Daughter-in-law of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the dedicated staff at Ty Enfys for their help in organising my Mother in Law's 100th birthday party on 16th May. Everyone at the party commented on how lovely the atmosphere was and the delicious buffet provided by the resident chef. A special mention to the lady who made
the wonderful birthday cakes - amazing! Thank you all - she enjoyed it so much. You made her special day exceptional.

Reply from Barbara Wills, Business Support Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home. We are so pleased your Mother in Law and all her family and friends enjoyed celebrating her 100th Birthday!


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Review from B D (Husband of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff extremely helpful at all times. They seem to take great care with patients and visitors.

Reply from Barbara Wills, Business Support Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home.


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Review from Jane M (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum has received since being here from last August has been amazing. All the staff without exception are so kind and caring. It also gives us her family great peace of mind to know that mum is being so well looked after.

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Review from S D (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum received was exceptional during the 2 years she lived here. The home was welcoming for my Mum and her visitors. Nothing was ever too much trouble for the staff. The facilities and environment were good, always clean and fresh. My Mum was treated by all staff with love and kindness. She
was shown friendship and fun. I cannot praise all the staff at the home highly enough.

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Review from Philip E (Grandson of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the nursing staff at Ty Enfys for their second to none service in caring for my grandfather.
The staff are fantastic and the level of support was amazing. They are very proactive and attentive.
Generally, the property was clean and well maintained but could do with some modernisation
to make it feel more lively.

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Review from E E (Granddaughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses and carers are lovely, friendly and very professional.
My grandfather was at Ty Enfys for over a year and I cannot fault the care he received.

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Review from S E (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Ty Enfys for exactly a year before he passed away. He was very ill throughout his stay and the nursing care he received was excellent. Both the nurses and the carers were superb and took great pains to preserve his dignity and keep him comfortable whilst enabling him to enjoy
his stay as best he was able. Ty Enfys has a lovely atmosphere, it is spotless and the decor is continually updated to celebrate various events throughout the year. There is a resident dog, Ted, who is on hand to provide comfort and fun for everyone and every day there are activities for residents and their families to enjoy. The cafe is a lovely meeting place for residents and families and small events take place in this area for everyone to enjoy. The administrative staff are always attentive and helpful. The bedrooms are comfortable and each one has its own en-suite facilities so residents can also enjoy privacy whenever they want.

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Review from A P (Brother of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Enfys always seems to be a happy place with cheerful staff willing to help residents and visitors. My brother seems content and well cared for. I have answered only that, as an occasional visitor, I can comment on.

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Review from Paul H (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very nice and good home and well kept. What a good thing to have over three floors.
Ground: Residential
First: For dementia
Second: Nursing.

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Review from N P (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly reception staff. Friendly and caring support staff, nurses efficient, caring and helpful.
Room a little on the small side, excellent activities.
Food for most residents excellent but a bit boring when restricted to fork mashed.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments. We will arrange a meeting to discuss your comments.


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Review from S S (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides a safe and caring environment for my mother. She loves the entertainment which is available every day. The kitchen staff work hard to provide her with meals to suit her particular dietary needs. Members of staff are friendly, cheerful and attentive.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Hallmark Ty Enfys is calculated as follows: ( (559 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 637 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (34)

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Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.


Molcy

Molcy Mathew

Job Title: Deputy Manager

Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.


Bethan

Bethan Hurley

Job Title: Customer Relationship Manager

Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.


Martyn

Martyn Woods

Job Title: Hospitality & Services Manager

Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.


Claire

Claire Woollacott

Job Title: Business Administrator

Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.


Lily

Lily Davies

Job Title: Lifestyle Leader

Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.


Martin

Martin Hood

Job Title: Head Chef

Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.


Sarah

Sarah Ramster

Job Title: Residential Community Lead

Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.


Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead

Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.


Sona

Sona Johns

Job Title: Nursing Community Leader

Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.


Ted

Ted

Job Title: Love and Affection Manager

Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.